Watchung, New Jersey
1 comment

I purchased Lenscrafters "highest quality" polycarb lenses 18 months ago.I recently developed discomfort wearing them only to discover the lenses have "clouded" due to light scratches.

Went to Lenscrafters to learn what the problem was. These are not my first pair at the age of 53. I was told it was my cleaning technique, and "I can't tell you why your previous pair never developed this problem", "you will have to bring them in", and "everyone gets their glasses from the same place, we are the biggest and the best, you'll have the same issues no matter where you go". I went to the car, brought my previous pair in.

"Oh, these are high index lenses, that's why they didn't scratch" in 3 years of use!

Buyer beware - my web searches suggest a pattern of dishonesty (fraud in the case of the person who took care of me).Good-Bye Lenscrafters, Watchung, NJ (and all Lenscrafters) you've lost a family account.

Had an Experience with LensCrafters?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Boca Raton, Florida, United States #640960

Hello, I apologize you are experiencing some issues with your lenses. I would be happy to contact the store to discuss this incident. If you could please provide your name, contact information, and store you visited in an email to iCare@LensCrafters.com I will be happy to help.

You May Also Like

GlassesUSA - Sent me broken glasses, with wrong prescription. GlassesUSA "The Progressive Lens sunglasses I ordered from Glasses USA arrived broken. One lens was completely out of the frame, rendering them unwearable. When I called to report this problem, I..." Read more LensCrafters - Lens Crafter Defective Lens LensCrafters " I purchased my glasses less than six months ago from a Lens Crafters and paid almost 400 for them. Within a month I noticed a strange foggy pattern that..." Read more LensCrafters -  Don't use your hard earned $$$ on them LensCrafters "They can make your glasses wrong and still not fix them. OUT THE GATE I noticed something on my lenses they assured me just clean it. Asked them for cleaner..." Read more Eyebuydirect - When they replace a pair they send you the smallest pair that doesn't fit. Eyebuydirect "I went through 2 pairs of the same frame. I was told my prescription which is -2.25 to -2.75 is excessively high and they would only replace in a smaller..." Read more Little Caesars - Liars Little Caesars "My husband and i just went through the little caesars on Reynolds Road in Bryant. We ordered one order of crazy bread extra butter and Parmesan and a deep dish..." Read more Gifttree - Terrible service, embarrassing product! Gifttree "Gifttree provides terrible service and a completely embarrassing product! I wish I had read the reviews before ordering flowers for my mom's birthday through this company! I paid extra to..." Read more Brighter Image Lab - Misused photos & go fund me account Brighter Image Lab "Back in 2015, I was searching for option cheaper than having all my teeth removed and getting an upper denture. I sent in a phone and a testimonial to these..." Read more Pats Pizzeria Family Restaurant - Pat's- YOU LOSE Pats Pizzeria Family Restaurant "I have to give at least 1 star but the service or lack there of that I received today is not worthy of 1 point on a star. The Manager..." Read more