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My frames just broke, so I went into the nearest Lenscrafters to have them fixed. Was told there was a year warranty only (mine was over by three months)...So, was told, sorry there is nothing we can do, but sell you a new pair.

You've got to be kidding...why would I buy a pair of glasses that you don't have anymore confidence in then to warranty them for a year.

What happened to the lifetime guarantee and the advertised we want you to feel good sentiments...

I don't feel good...and after buying more then 10 pairs of glasses at Lenscrafters, I will NEVER use them again...

Come on..you can do better then this!

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Anonymous
Debary, Florida, United States #1322561

This is a ridiculous review. What *** doesn't know that Lenscrafters offers a 30 day standard warranty, you have to buy the year warranty....christ..

prettysenshi
Secaucus, New Jersey, United States #967043

Not sure what the issue is...it's clearly stated on the One Year Eyewear Protection Plan what it costs and the Co-Pay amount.The issue at hand is that they can't warranty them for more than a year because you are supposed to have an eye exam EVERY year.

Thus...your prescription may change. It isn't possible to do so. When I bought my glasses from Lenscrafters, I was told that the warranty pretty much covers everything except third party actions (i.e.

theft).

It even states that you must retain possession of the eyeglasses to be able to use it.

prettysenshi
to prettysenshi Secaucus, New Jersey, United States #967044

This is also why your written prescription is only good for 1 year...

Anonymous
#443391

I got my glass in oct of 2011 and they are the frames that have the sunglass clips mircle clips . well I was taking my boyfriends glass back that had broke well in the process I lost my magnatic clips to mine . I was told yes we have them I was led to the mens section why would I want mens eyewear that is a insult :( now stuck with out sun glasses thanks lenscrafters

Anonymous
#441600

I thought we had a warranty too. Once I did get my frames replaced, because 48 hours after a Lenscrafters' employee tweaked them for fit the lens fell out of the broken wireframe. They found another frame at another store that matched (a little smaller size, tho) and replaced it gratis.

But then they quoted my husband over $1,000.00 for a pair of glasses and we decided we were done. We got ours at $39 dollars dot com. My husbands digitally indexed pair cost only $137 and shipping was free. These glasses exceeded the quality that would have cost $1K.

We read about the online site in Wall ST. Journal. Good experience. It helped that my husband had frames that he liked from the drugstore that I could measure and match.

Can't find a match for me yet, but want to. The lens just fell out of my lenscrafters eyeglasses again. "LENS- CRAFTERS" get it? Ha Ha. What a rip off.

Anonymous
Bad Mergentheim, Baden-Wurttemberg, Germany #287285

I bought the warranty for the glasses good for a year for replacement or repair if ANYTHING happens.Until the were lost.

Well then that isn't covered.

I would not have bought the glasses if I could not have insured then.Its a rip off.

Anonymous
#244932

I bought a warranty for $50 dollars so that if anything happened to my glasses, it would be replaced as an associate explained to me no matter what happened to them.Less than one year later my glasses happened to break and I went into the store with my warranty that was 2-3 weeks near to being expired.

They get the manager just to tell me that I have to pay $50 to get a new pair even though I had coverage.

Whatever you do, don't buy from them!If you do, get cheaper glasses, you'll only be disappointed later on.

Anonymous
#169059

Now they make you pay $25 for the warranty.I stupidly bought it after asking questions like do they replace if my dog eats the glasses, or if I sit on them.

And the girl said oh yea, that covered. I get home and read the fine print and find out she is lying. Now I am going to test their 90 day money back offer. I wore the $406 dollar glasses for 18 hours.

I bet they give me a hard time.

I found out I can save $160 for the same glasses online.I am going with that!

Anonymous
#156810

I was going to buy a cheap pair of glasses because I knew my daughter would probably break them.the sales rep convinced me to buy the much more expensive memorize glasses.

she claimed that they always return to their original shape. she bent them in half to prove it. Well ten months later my daughter bent them. I took them in expecting them to be replaced.

they wanted me to pay half.

I could have spent twenty dollars on a pair at walmart and and break then replace them 10 times for the price I paid for one at lenscrafters.And yet they still didn't do what I was promised.

Anonymous
#93707

It also said his warrenty was over by 3 months...

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