I went to Lenscrafters in Glendale Galleria with my wife to have our eyes examined last June of 2010. We were satisfied with the service that they provided but after a couple of days my wife complained to me that a screw was loose.
So we brought it back and they fixed it but it happened a second time, brought it back again and they did a good job this time. Two days ago her glasses fell while she was using it and the reason was the the metal thing that connects the end piece to the hinge came off, so she brought it back to the store assuming that the warranty will take care of it but to her surprise they were charging her $85.00 in order to avail of the warranty. We had a similar problem before on one of her glasses too but last time we got it from Costco and Costco took care of it at NO CHARGE because its under warranty.
Lenscfraters, I think acted shrewdly, unprofessionally and even the person that my wife talked too was very unsympathetic and rude. I'm so disappointed with Lenscrafters and I would not recommend or even tell all the people that we know not to get their glasses from Lenscrafters.