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I wento to Lenscrafters to get an eye exam. I asked how much the exam cost and she quote $65 for basic exam and additional exam was $95 more...but I could get discount with my triple A!

I was told they take walk in so just wait for few minutes I waiting in the "reception area". So I waited for 25 minutes and she never talk to me again, I went to the front desk and ask how long before I can get my exam she told me that she tought I was gone!! but I can be seen in few minutes..about one hour, I told her that one hour is not just few minutes and I been waiting already. So I left very upset I went today because I was trying to change from Costco to them...I think I'm staying at Costco vision.

Is no Customer service at all and very unprofessional sorry to see that.

Review about: Lenscrafters Eye Exam.

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Anonymous
New York City, New York, United States #664515

It's not about, "next time make an appointment." If they take walk-ins and the customer asks how long, the proper response is the truth, "It may take a few minutes to a few hours, I'd strongly recommend you make an appointment if you cannot wait." Simple, now the walk-in has a choice to make. If you tell someone a few minutes, that isn't an hour, and they have every right to be pissed. It's called customer service.

Anonymous
#537656

The solution is simple, next time schedule an appointment.

Anonymous
#466696

Doesn't matter if you have an appointment or not. It's called SALES!

Some Drs.

are great others really push you into my expensive contacts, glasses, extra exams. I work in pharma sales and they do get $$$'s for pushing certain brands!

Anonymous
#454432

Next time set up an appointment and that won't happen to you again. Remember you are at a doctors office and you should expect to wait if you are a walk in.

Don't blame that poor girl who was probably trying to juggle doing 10 different things at one time.

Thats like going to the ER and waiting for 2 hours and being pissed. FIRST COME FIRST SERVED!!

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