I ordered my glasses from Lenscrafters in Del Monte Center, Monterey CA, on November 25th 2011. 3 weeks later I called them and was told that they got the lenses but broke them, so they had to re-order them from the lab. 1 week later I called again and was told that the glasses arrived. I went to get the glasses, but could not see out of them. I was told that the lenses were not quite what my prescription asked for. They said they will re-order the lenses. 2 weeks later, I went back to check on the glasses and was told that they could not fit the lenses in the frames, so they had to send the frames to the lab, so that the lab cuts and sets the lenses in the frames. Another week later I call to check on the glasses; the general manager, Bruce, said that he'll call me the following day with an update. 2 days later, after not hearing from Lenscrafters, I went there in person and was told that due to the Christmas and New Year holidays, it would be another week before I can get my glasses. On December 31st, I got a call from Lenscrafters to go pick up my glasses. Again, I could not see out of them. I was told that my Optometrist must have given me the wrong prescription for my eyes. At that time, I was also refunded the out-of-pocket money that I spent on the glasses, however Lenscrafters obtained and kept the money paid by my insurance for my benefits.
On Jan 3rd 2012 I went back to my optometrist, who checked the lenses in my new Lenscrafters glasses and found that the lenses were not at all what she prescribed. She rechecked my eyes, and slightly changed one measurement (the cylinder in my left eye), in the hope that this will make it easier for the laboratory technicians to cut the lens correctly. The change did not significantly affect my vision, so I agreed to it.
I went back to Lenscrafters the same day, Jan 3rd 2012, and turned in the glasses again, asking them to please get them right this time. I was told that I had to wait another 2 weeks, as this was a new prescription.
Even if they do get the glasses right this time, which I have very little hope for, it would still amount to EIGHT WEEKS of waiting for one pair of glasses - single vision, not progressive!