LensCrafters Reviews in Reston, Virginia
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(10 of 676 reviews match)
Lenscrafters is horrible!
Our family has been buying eyewear from Lenscrafters for years but no more. Stores, especially the one in Voorhees Town Center (formerly Echelon Mall) Voorhees, NJ, have horrid customer service, staff is arrogant, incompetent and downright nasty. Most recent bad experience was having to wait weeks for our glasses to come in, and when they did, each time there were problems. Obviously no concern for the customer and the staff at this store, and their headquarters in Ohio, feel that they are doing the public a big favor by even dealing with us. The manager there is useless at best as well. By the way, the optician who has a presence in this store has the same rotten attitude. No more being ripped off by this company.
Lenscrafters would not replace defected lenses on glasses.
May 30th 2009 I purchased two pairs of glasses,sun glasses and regular glasses that I wear everyday the cost was 443.52. I noticed what I thought was a scratch and then more and more were appearing so when I started looking at it closer I realized that they were actually splitting all the way across both lenses. So I went back to the store on August 28th 2010 and ask what they could do well the manager Kathy Bartlett said they were scratches but the assistant called them stress marks and said it was obvious they were defective. Even though they were defective they wanted me to pay another $186.00 to fix them. I have worn glasses all of my life and never have I had this happen! Kathy Bartlette was a very rude person considering that she works with the public! This is not good bussiness, when you sell a product you should be able to back it !!! I personally intend to tell everyone I know about your company and how they treat their customers once the money has exchanged hands!!! If I had broke these glasses I would pay for them gladly but when something is wrong its just not good bussiness to not make it right , My name is Debra Hamilton I live in Abbeville La. I went to Lenscrafters in Laffayette La. DONT GO THERE!!!!
It's been several weeks since we ordered our glasses, we keep being put off. Today I called the willow grove Pa mall lenscrafter and was spoke to like a child. I was polite and asked why there has been another delay. Put on hold. We keep getting told they will be...
LensCrafters review in Reston, Virginia: Bad customer service
I bought 2 pair of lenses for over $550 at Lenscrafters in Charlotte, NC and the lady there did not want to give me new cases for them. I had to argue to get them. No more Lenscrafters for me. This was purchased at the Carolina Mall store on March 26, 2010. The lady was not at all friendly and made me feel like I was intruding on her time. If this is the way that they treat their customers after charging them a lot more than what they would pay at Costco they deserve to go out of business.
LensCrafters review in Reston, Virginia: Late delivery
My mother had an eye exam from a Dr. in the local LensCrafter store and then ordered glasses with the help of Debbie in that store. This was in November with an estimated delivery date of 11/23/09. It is now 12/21/09 and we still do not have the glasses. The store blames it on their lab because they did not make the glasses as ordered. I made a call over a week ago and Debbie then advised that the lab was just sitting on the order since they didn't know how to fill it. This is very bad customer service!!
LensCrafters review in Reston, Virginia: Employees in stored don't know where to get coe information for insurance
Last year i bought glasses at Lenscrafters in Carolina Place Mall in Pineville, NC. These were the first pair of glasses after cataract surgery an I am supposed to be reimbursed by my insurance Humana. They require codes. I have called Lenscrafters an spoken to the manager Victor and coul not get any codes. I was told they don't have any. Humana insisted on codes. I finally e-mailed corporate about this. Then received a call from Lenscrafters an now they have the codes. However, this took a very long time and cost me almost $400 plus lots of distress. I am elderly and only have social security and desparately need this money. Can you contact Humana @ 1-877-511-5000, ID# H5407134 so that I can get reimburse my expenses? Carol Stany Foxipets@aol.com 7216 Westerleigh Rd. Ft. Mill, SC 29715 803-547-6613 You may leave a message.
LensCrafters review in Reston, Virginia: Unprofessional
The lenscrafters in Washington PA 15301 use to have employees that cared about the patients. Now the retail side pushes you to buy new frames they do not carry any replacement parts. They will not use the rx in your glasses they make you have another exam. They have employees with no idea what they are talking about. They have no lab tech to offer glasses in an hour. The doctor side is always closed on weekends making it impossible to pick up contact lenses. They never have any openings in the evenings after 6:30. They schedule everyone at the same time and patients have to wait for the doctor.
would not replace lens that the coating was comming off since prescription was two yrs old, what does prescription have to do with faulty lens ???? i wont shop again at lenscrafters the first time the lens film came off was repaired with not problem now they wont fix...
Nearly Ripped Off By Lenscrafters
As I was being fitted for new glasses I told the sales clerk I wanted Transition lens. She said that would be no problem and they could be made within an hour or so. Before paying I mentioned that in the past some vision stores had attempted to pass other photochromatic lens off as Transitions when in fact they were not. I asked again if the lens she was selling me were in fact genuine Transitions. At that point she said they were Reactint lens but were the same as Transitions. I canceled the transaction and left the store. There is no doubt in my mind that the sales person was attempting to mislead me into purchasing the Reactint lens even though I specifically told her I wanted Transitions. I will not go to Lenscrafters again!
Lenscrafters has the worst costumer service!
Well i had my new glasses handed to me March 21st, not even 2 weeks later my glasses are spotty and it seems as if the glare resistant stuff had chipped off. I go in and a manager gives me this BS of a story saying that i scratched it and it is my problem yada yada yada.... So i call corporate and yes you may ask what day today is and it is April 24th and they call me and tell me to go get new lenses and this is after calling like twice a week.... What BS.... The management is rude and no one know what to do.... I will NEVER and i mean NEVER buy another pair of glasses there so long as i live.
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