Reno, Nevada
Not resolved
1 comment

I bought a $760 pair of glasses, my cost. They were suppose to be top of the line everything on a 50% off sale.

Lens coating is so poor, that they scratch by just washing them. I took them back after 6 months. The manager told me that my lens where damaged, because I washed them in hot water. She also told me that I did not purchase the premium lens, if I had my glasses would have cost $1200.

Let me do the math, $760@50%off=$1520. WTF did they sell me, according to her, regular price would have been $2400!!! They will not fix my glasses.

The HBIC manager told me to pound sand. I'm going to Walmart.

Product or Service Mentioned: Lenscrafters Manager.

Reason of review: Damaged or defective.

Monetary Loss: $760.

Preferred solution: Replace the lens.

LensCrafters Cons: Sub standard lenses, Poor service.

  • lenscrafters bad customer service
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Hot water on lenses = neglect = not their fault.