Zion Grove, Pennsylvania
Not resolved

First off I want everyone to know that when you buy your eyeglasses at LensCrafters you are paying for used glasses! I paid $415.00 including the insurance for the display frames, but was not told at the time of purchase that I would be getting the display frames.

It was only after I went back for an adjustment and the worker broke them and several calls later that I was told that that is all they sell are the display frames.

I will NEVER purchase another thing here. Their customer service is the worst that I have ever experienced, from their customer service representatives down to the store manager and especially the people working in the store.

Product or Service Mentioned: Lenscrafters Eyeglasses.

Reason of review: All of the above.

Monetary Loss: $475.

Preferred solution: Let the company propose a solution.

LensCrafters Pros: Lab tech.

LensCrafters Cons: Was one of the worst experiences i have ever had.

  • lenscrafters bad customer service
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