I have purchased a pair of prescription glasses Oakley Evade- 13322-175 polish brown two years ago. The frame was $300+ and a lens was $200+. It been two years and my vision got worse so I came in to get an exam and update my lenses. I came in the store to have my lenses replace, the employee at LensCrafters refuse to replace my lens with new prescription. They said that I would have to replace both the lens & frame. Meanwhile my frame still look new and I don’t think that I would need to replace my frame also, the new frame was over $300. I feel that I should be able to just need to replace my lens if there were no need to have the frame replace.
Also, they said that I would get a 50% off on my child sunglasses, which I brought her a pair for $99. When I came out to pay for the sunglasses they said that I have to get a UV-coat on the lens for an additional charge of $15 and the UV-coat was a mandatory. I was very frustrated by the services and left the place without any new lenses or a new pair of sunglass for my daughter. I feel that this store is out there to get their customers too paid as much as possible, and they provided poor services.
After I left the store and went to Wal-Mart and get a really nice pair of glasses with frames & lens for only $120. I would never go back to LensCrafters again because of this terrible services and unwillingness to help their customer.
Monetary Loss: $550.