LensCrafters - Terrible Customer service
My wife and I stopped in on a Saturday where I met with one of the Opticians who was really nice. We got everything all squared away and I was on to the floor shopping for some new frames in no time at all.
I picked out a nice looking pair of frames and one of the assiciates helped me pick out the lenses. We got everything all written up and I was told that the order would have to be sent out. I was bummed that I couldn't get them in 1 hour like they are famous for but oh well no big deal.
So week 1 goes by and no call about my glasses. Kinda bummed.
Week 2 was approaching and still no call. At this point I called the store (incase they had an old phone number or something) to see where they are and all I got was "We are still waiting for them".
We are now past week 2, creeping up on week 3 and still nothing.
I have called them for the past 3 days and keep getting fed the "We are still waiting for them" line. At this point I would think instead of feeding me that BS they could actually call who ever they send those orders out to and see what happend to my glasses...
My wife has been going to America's Best in the past and she was actually going to start going to LensCrafters because of the nice Opticians but yeah....that's sure not gonna happen now.
Lenscrafters just lost 2 customers
Monetary Loss: $500.