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LensCrafters in Toronto, Ontario - Earsocks/Temples replacement

2.0
Details
Bought an expensive pair of Oakley prescription glasses. Earsocks ripped. Store at fairview mall in toronto said sorry we do not stock those and cannot get replacement. Have to go to Oakley or can buy a new pair. Oakley says sorry we do not have replacement parts. Will not deal with lenscrafters or oakley again.
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Review
#1482452 Review #1482452 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Pros
  • People were nice
Cons
  • After sales service and replacement parts are terrible
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • Lenscrafters Poor Quality

LensCrafters in Albuquerque, New Mexico - Expired Contacts

2.0
Details
I couldnt see out of my new contacts, so i checked the power on the box. They gave me the wrong power. I took them back thinking it was a simple mistake. Judy the manager told me there was no way they sent me expired contacts. So not only did they give me the wrong power but expired? Telling me they didnt send that box to me. Now im out money for the contacts and no contacts.
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Review
#1465030 Review #1465030 is a subjective opinion of poster.
We had purchased the extended one year warranty on our glasses because the sales rep advised all is covered except loss and advised us of the low copay amounts. We were even told to mark our calendars to be sure we didn't miss the lense replacement. We went in to order...
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Review
#1464130 Review #1464130 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
I have spent about the total of $7,000.000 at the Lens Crafter at Kenwood Mall. I recently had lens put in five pair of Cartier Frames. That cost almost $2,000.000. I live 200 miles from Cincinnati Ohio and have made a big effort for years to buy Cartier glasses at...
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1 comment
Anonymous
#1651534

L.C. ships stuffs vis U.P.S.

They need to create a shipping label to mail anything and this can not be discounted. So one of the ways around that is to give a discount on lenses. This is probably what they did for you and you still want to complain? You got your little discount and it’s not enough.

You still want a response because “this isn’t right”. Man of principle? Man of Pettiness! Man of Pretentiousness!

Be happy with what you got and go home. Geeez.

Review
#1450411 Review #1450411 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$36
Preferred solution
Full refund

LensCrafters in Washington, District Of Columbia - New store inside macys dc

3.3
Details
They have a new store that opened in december. Everyone got 50% off eyeglasses including lens. Problem is I ordered superthin lens. The lens is noticeably thicker than my glasses that are superthin. Optician claims its either the prescription or the frame size. I dont buy that when i hold them up to compare. Paid $25 extra to have corners buffed down. Hardly any difference at all in thickness. This is not the first time Ive had opticians pull the thin vs superthin trick on me. I had to visit three optometrist shops in california before I got the real deal on superthin lens. Other places lied and i refused the pair they offered even if cheaper. Most likely even though the customer service was acceptable I will not be returning if I can help it.
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Review
#1447717 Review #1447717 is a subjective opinion of poster.
1.0
Details
When I walked in Lake Forest Mall Gaithersburg Maryland Lenscrafters store. Their was the manager Christine sitting their. She summoned me to come over. She was very unfriendly and acted like I was a bother to her. She was waiting on me to purchase the glasses I had...
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4 comments
Anonymous
#1650567

Really? This experience ruined your entire little day?

She wasn’t warm and fuzzy enough for your delicate little flower self? She didn’t make you feel welcome? She didn’t thank you and say bye-byes? .

. . . Yet you still gave them your money!?

Your solution is to find out who put her in a manager position? Then what?

You think your input is going to make a difference? Did my comment here damper your day too?

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Review
#1441720 Review #1441720 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Cons
  • Manager christine poor unfriendly uncaring customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.7
Details

Update by user Oct 31, 2018

Why would they contact me? didn't I tell you that they think that i put them in the oven lol and no I did nothing beside telling you hopping you do somthing about it.but it looks like I am wasting my time.

Original review posted by user Oct 01, 2018

I purchases a pair of glasses with transition lenses at...
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2 comments
Anonymous
#1651550

Sounds like your lenses had heat damage. Left in a car or something.

Even if it’s just one time for few minutes it could happen. Even if you’ve done it before many times. They are not defective, this is neglect.

Also, after a year who knows what could have happened to the lenses. To say it’s defective makes no sense.

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Review
#1370708 Review #1370708 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Cons
  • Customer services and the quality of the glasses
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

LensCrafters had to reorder 17 days later

1.0
Details
I spent $467.09 out of a total of $759.09 (insurance coverage) I am nearly legally blind in the right eye. I started calling LensCrafters on the 12th day after the order was placed. I was told "No later than Tuesday or Wednesday Sept 11th or 12th. I was told on Sept 11th: "We don't have a tracking number. The order has been lost. We had to reorder yesterday. It's going to take a while." This could have been done nearly one week ago. No other response from LensCrafters management
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Review
#1352888 Review #1352888 is a subjective opinion of poster.
Service
Lenscrafters Shipping Service
Reason of review
Order processing issue
1.3
Details
I came into the Lenscrafters store expecting my scratched lenses to be replaced since I purchased only in May 2018. At the time I explained that I did not want scratch resistant coating since that was a problem in the past and didn’t work for me. It was never explained...
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Review
#1351030 Review #1351030 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
In May 2018, I went to Len’s Crafters in Cordova, TN had an eye exam, picked and purchased frames. I paid out of pocket 300 with insurance. I’ve always been nearsighted and I’ve never wore bifocals although a few years ago I realized I was having trouble seeing certain...
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1 comment
Anonymous
#1657319

Oh brother! You are ridiculous!

Seriously?! So you are quick to blame the Dr. for not telling you that the prescription had a bifocal, quick to blame the LC salesperson because they didn’t explain to you you were getting bifocals, and finally, quick to blame the LC person that gave you the glasses because they didn’t tell you to try them on.. .

. But you let them have your $300??? Real bright, genius! You want people to believe that bifocals weren’t mentioned to you at all, at any time during both of your visits.

Not once?! Then YOU decide to not try them out until some time later and it’s all their fault. Certainly like to play the victim card, huh? You weren’t paying attention.

At all.

Most people are very clear as to what they are getting if they are giving someone a few hundred dollars. I’d make you buy new glasses too just out of principle even if I could waive the cost due to your incompetence or at the least for being naive.

Review
#1349828 Review #1349828 is a subjective opinion of poster.
Service
Lenscrafters Doctor