LensCrafters
Reviews and Complaints
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Verified Reviewer | Ulster, New YorkHorrible experience and they have no clue what they are doing.
Update: Their contact form on their website does not work and they don't answer to any messages on social media. Why even have it if you won't use it?
I'm still in shock at how bad this experience was.
I only decided to come here because my usual eye place still won't buy a glaucoma machine. They dilate my eyes every time and I just didn't want to do it again. Came here for the first time, got an exam, and they told me I need progressives. Never worn them before.
My order came in and I couldn't wear them. I'm in front of huge monitors all day, and this was not going to work.
Went back and got reading glasses and driving glasses. Both cost me over $1,000. (why?) The prescription was wrong and my right eye was terribly blurry.
They told me my driving glasses are fine. Rep said. "I've been doing this over 30 years, I know what I am talking about." Well, I've had my eyes more than 50 years and I can tell you, my right eye is still blurry when I wear them. I finally go back for a third time and pick up my new reading glass prescription.
My right eye is still blurry, just like my driving glasses.
I have to close my one eye to drive. I specifically said to the guy, my driving glasses are still blurry. No response. I said, I guess I'm stuck with them, right?
No response. He just wanted to get rid of me. I'm still in shock how this is normal customer service.
I'm out an insurance visit, have two pairs of glasses that are blurry, and out $1,000. Be very careful going here.
I want my money back so I can go to a REAL eyeglass place.
- It was close to my job
- Read my review
Preferred solution: Full refund
User's recommendation: Be extremely careful here. You may not see any better once you get your glasses
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sarasota, FloridaHave a Complaint about the services
Preferred solution: Deliver product or service ordered
User's recommendation: Go somewhere else
Feeling lied to
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Verified Buyer | Deptford, New JerseyIncorrect charges dissatisfied
- Good selection
- Bad accounting
Preferred solution: Price reduction
User's recommendation: Won’t shop there
They messed up my glasses and would not do anything to fix the issue
User's recommendation: Do not trust them. One person will tell you one thing and another person will tell you another thing and they have no compassion.
I have been trying to contact the human resources department to get some records I need from 2002. many days and many hours later I’m pissed.
User's recommendation: *** no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplace temple for a Tiffany fame
User's recommendation: Hard to get replacement parts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellerose, New YorkConsumer service does not work properly
User's recommendation: Buy optical products from companies that have consumer service
Problem with lenses
I'm having difficulty seeing to safely drive my wife to and fron her dialysis treatments in daytime sun and when its dark going early in fall, winter and spring.
There is a film that I can't clean using a spray cleanser I bought,at a Wammart Eye care center. I wipe the lenses with a new eye care soft cleaning cloth.but the filmy problem exists. I believe the lenses are defective and I am very concerned about driving with them on.
Please make it a priority to replace my glasses as this condition persists.
I am a 76 year old man with a limited income and cannot afford to buy new glasses.
I trust that you will address this compaint and act accordingly to replace my glasses.
Robert Flowers
bobwflowers@***.com
585-737-****
Worst customer service Lakeside Mall Metairie La
- In the mall
- Bad service
Preferred solution: Good service but I think you don’t need my business
User's recommendation: Don’t go there
Tread ion a Very Direspectful Ractist undertones
Hi there I was referred to a particular LensCrafters office through my health insurance policy I called they gave me an appointment, transferred me back to their IT girl name Angela, who, for some reason could not locate me in the eye med portal. She then began to tell me about all the other stores I could go to, why would anyone representing a company that sells products tell you to go to a different store number one they are newly opened .
therefore had a 30% discount on any services to come there. The young lady could not find me an appointment had been made while she was on the phone. I called my health insurance company and they gave me the information she was not able to find that, but I did not care for and it was very dissed tasteful that she said I needed to go to another location a different store. She didnt know me she didnt know the color or lack of color of my skin and yet this young lady name, Angela said you should go to another location and I heard a man standing over her, he said tell her to go to a different store.
Why would they tell a potential Lea brand new client or customer dont come here go to another store it made me feel very ill at is an uncomfortable I said, why dont they want me to come in there so I am launching a complaint against the store in Aurora Colorado at 10651 East Garden Dr. Suite 107 Aurora eta Colorado 812 phone number 303-363-****.
Ive decided to go to Pearle vision why would people tell you something it made you feel uncomfortable unwelcome , and written like another racist the move on these people here in Colorado. Were sick of it and I am reporting them for not treating me like a regular human being, and I visit that I was born and raised here they were not.
User's recommendation: Not one recommendation, because I would never step foot in the store that told me they didn’t want me to come in there like something was odd, or wrong about me like I was the other O something wrong with me brand new store tell me to go to a different location to me that means they are under rate And they do not perform to the degree needed for perfectionism and happy people. .
Employee complaint
User's recommendation: Don't go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonMissing sun glasses
I bought a pair of glasses and a lense popped out and i didn't notice it and lost the lense
User's recommendation: either buy the insurance or buy glasses somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaHave a Complaint about the supervisor
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I can tell you, shopping at any optical store, you can not have the sale price and your insurance on an item. However, some insurance companies will allow you to summit your receipt and they may reimburse you something.