Latest review first
LensCrafters - Ex customer
I went to the loop fl they took people with out appointments ahead of me then they neglected to tell me all the information I wasted time I’ll never go there again I purchased my glasses at a really good store LensCrafters suck you lost a customer for ever I send everyone I meet to the best store
Company wrote 0 public responses to the review from Apr 06.
Lenscrafters is the worst. After spending $600.00 (second time in 6 months) they make you feel like you are putting them out by calling to check on your prescription. Even though the prescription is late. They basically say that they don't want you to call, and they...Read more
Company wrote 0 private or public responses to the review from Apr 03.
LensCrafters - Appointment and receiving my glasses
Appt was changed without even notifying me. Then had to call every other day for 3 weeks just to be told several different stories to why my daughters glasses are not in. No compassion for their customers at all. Still waitIng on glasses so for my first time taking my daughter there I am not happy with their service. Hope the glasses are worth the wait and money paid
Company wrote 0 private or public responses to the review from Mar 30.
LensCrafters - Glasses ordered wrong
My eyeglasses were remade as well as my three family members.
Company wrote 0 public responses to the review from Mar 28.
LensCrafters - Thank God for internet
I found out that they try go sell you add ons so they can make commission on it...thats all it is...i got that from someone who used to work there...
Company wrote 0 public responses to the review from Mar 18.
LensCrafters - Extremely rude, screwed my order up for contacts
I have had it with lens crafters they are extremely rude either in person or over the phone! I will never go back there again for anything! I want a phone call today from coroporate. I emailed them and still waiting! I will not wait much longer before I call a reporter and have them on the news!
Company wrote 0 private or public responses to the review from Mar 07.
On 01/06/2028 I purchased a pair of eyeglasses (frame and lens) for $321.95. I was charged twice and was told I would receive a check for the overcharge which is stated on my receipt. I have not received anything and it is now 02/25/2018. In the meantime, I took my...Read more
Company wrote 0 public responses to the review from Feb 27.
Almost hoodwinked!!! The review stars should be a big fat zero. I purchased a pair of straightlink and asked if I would be getting a brand new pair. Employee said of course. They're in the back. Walked out of Trumbull CT Lenscrafters and my wife asked to see them....Read more
Company wrote 0 private or public responses to the review from Feb 06.
LensCrafters - Lied to
I had glasses made that I couldn’t see out of - distortion and incorrect prescription by their doctor. They said - go get a doctor to look at your eyes and we will fix them again - I did and then was told “sorry it’s past 30 days and we won’t do it”. No response but a condescending customer service rep. Bellevue WA store - never again.
Company wrote 0 private or public responses to the review from Jan 27.
Placed an order for sunglass 3 weeks back. No response yet. The store location is at Burlington MA. Called up the store , they could not even confirm when can i expect it. But while i placed the order , they promised for 2 weeks of time and now i have a doubt if i will...Read more
Company wrote 0 public responses to the review from Jan 13.
Do you have something to say about LensCrafters? What happened? What can we help you with?