suz h Ppf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ulster, New York

Horrible experience and they have no clue what they are doing.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Update: Their contact form on their website does not work and they don't answer to any messages on social media. Why even have it if you won't use it?

I'm still in shock at how bad this experience was.

I only decided to come here because my usual eye place still won't buy a glaucoma machine. They dilate my eyes every time and I just didn't want to do it again. Came here for the first time, got an exam, and they told me I need progressives. Never worn them before.

My order came in and I couldn't wear them. I'm in front of huge monitors all day, and this was not going to work.

Went back and got reading glasses and driving glasses. Both cost me over $1,000. (why?) The prescription was wrong and my right eye was terribly blurry.

They told me my driving glasses are fine. Rep said. "I've been doing this over 30 years, I know what I am talking about." Well, I've had my eyes more than 50 years and I can tell you, my right eye is still blurry when I wear them. I finally go back for a third time and pick up my new reading glass prescription.

My right eye is still blurry, just like my driving glasses.

I have to close my one eye to drive. I specifically said to the guy, my driving glasses are still blurry. No response. I said, I guess I'm stuck with them, right?

No response. He just wanted to get rid of me. I'm still in shock how this is normal customer service.

I'm out an insurance visit, have two pairs of glasses that are blurry, and out $1,000. Be very careful going here.

I want my money back so I can go to a REAL eyeglass place.

View full review
Loss:
$1
Pros:
  • It was close to my job
Cons:
  • Read my review

Preferred solution: Full refund

User's recommendation: Be extremely careful here. You may not see any better once you get your glasses

Susan W Yox

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sarasota, Florida

Have a Complaint about the services

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LensCrafters - Have a Complaint about the services
Appointment was on April 3 told the glasses would be in in two weeks by April 25 no call ill called them. They said they were shipped. On April skews me May 8. I went into the store because I still had not had a call they said oh they just shipped Well did they just ship then or did they just ship on the 25th. It is now 11 May and I still have no phone call and no glasses. These glasses have very expensive for Sachi frames and I am absolutely livid. As soon as I get my glasses, I will never ever use LensCrafters again.
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Go somewhere else

Anonymous
map-marker Reading, Pennsylvania

Feeling lied to

Your advertising does not say what ever we advertise if you have insurance it doesnt apply to you you advertise something I bought it and Evan though they except my insurance they wouldnt deduct my insurance that I pay into every week I pay for insurance the salesman says no its the advertising or the insurance one or the other so if I pay for insurance I dont qualify thats false advertising
View full review
1 comment
Guest

I can tell you, shopping at any optical store, you can not have the sale price and your insurance on an item. However, some insurance companies will allow you to summit your receipt and they may reimburse you something.

Richard T Uhz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Deptford, New Jersey

Incorrect charges dissatisfied

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
LensCrafters - Incorrect charges dissatisfied
LensCrafters - Incorrect charges dissatisfied - Image 2
The vision care benefits summary is completely wrong and I was charged three times the amount that on this document says a Mountain Dew
View full review
Loss:
$390
Pros:
  • Good selection
Cons:
  • Bad accounting

Preferred solution: Price reduction

User's recommendation: Won’t shop there

Anonymous
map-marker Riverview, Florida

They messed up my glasses and would not do anything to fix the issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It is a complicated story, but they messed up my glasses and before I could deal with it, I was diagnosed with cancer. I spent about $1300 for eyeglasses and sunglasses and had nothing. Since it has been more than 30 days because I have been dealing with cancer treatment and have had 13 abdominal surgeries, and have been in the intensive care intubated for more than a month, I asked that they help me with a discount for new glasses, and they will not do it.
View full review

User's recommendation: Do not trust them. One person will tell you one thing and another person will tell you another thing and they have no compassion.

Anonymous
map-marker Asheville, North Carolina

I have been trying to contact the human resources department to get some records I need from 2002. many days and many hours later I’m pissed.

Their phonemail messaging is so complicated. You can never speak to a person I need to speak to a live person. My request is complicated and not a cookie answer. I have no not options to speak to a person. Im pissed.
View full review

User's recommendation: *** no

Phyllis B Atc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replace temple for a Tiffany fame

I want to purchase a new left temple for Style TF2142-B 819* *** XXXXXppppplllllmmmmmnnnnnooooo WWWWWtttt
View full review

User's recommendation: Hard to get replacement parts

Phyllis B Atc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellerose, New York

Consumer service does not work properly

I want to order a replacement part but the customer service directs me to the public review page for pissed consumers? That sounds funny but does not resolve the problem.
View full review

User's recommendation: Buy optical products from companies that have consumer service

Anonymous
map-marker Perry, New York

Problem with lenses

I'm having difficulty seeing to safely drive my wife to and fron her dialysis treatments in daytime sun and when its dark going early in fall, winter and spring.

There is a film that I can't clean using a spray cleanser I bought,at a Wammart Eye care center. I wipe the lenses with a new eye care soft cleaning cloth.but the filmy problem exists. I believe the lenses are defective and I am very concerned about driving with them on.

Please make it a priority to replace my glasses as this condition persists.

I am a 76 year old man with a limited income and cannot afford to buy new glasses.

I trust that you will address this compaint and act accordingly to replace my glasses.

Robert Flowers

bobwflowers@***.com

585-737-****

View full review
Cristine C Rpo
map-marker Metairie, Louisiana

Worst customer service Lakeside Mall Metairie La

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lakeside mall in Metairie La Associate there feels so bothered when asked a question about my insurance and deductibles not friendly at all when I was looking for replacement glasses and when I ask if they can adjust my glasses he snatch it from me and told me come back in 30 minutes I usually wait and it doesnt take that long but if its busy tell me to come back and give me an option be nice about it he was RUDE
View full review
Pros:
  • In the mall
Cons:
  • Bad service

Preferred solution: Good service but I think you don’t need my business

User's recommendation: Don’t go there

Anonymous
map-marker Denver, Colorado

Tread ion a Very Direspectful Ractist undertones

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hi there I was referred to a particular LensCrafters office through my health insurance policy I called they gave me an appointment, transferred me back to their IT girl name Angela, who, for some reason could not locate me in the eye med portal. She then began to tell me about all the other stores I could go to, why would anyone representing a company that sells products tell you to go to a different store number one they are newly opened .

therefore had a 30% discount on any services to come there. The young lady could not find me an appointment had been made while she was on the phone. I called my health insurance company and they gave me the information she was not able to find that, but I did not care for and it was very dissed tasteful that she said I needed to go to another location a different store. She didnt know me she didnt know the color or lack of color of my skin and yet this young lady name, Angela said you should go to another location and I heard a man standing over her, he said tell her to go to a different store.

Why would they tell a potential Lea brand new client or customer dont come here go to another store it made me feel very ill at is an uncomfortable I said, why dont they want me to come in there so I am launching a complaint against the store in Aurora Colorado at 10651 East Garden Dr. Suite 107 Aurora eta Colorado 812 phone number 303-363-****.

Ive decided to go to Pearle vision why would people tell you something it made you feel uncomfortable unwelcome , and written like another racist the move on these people here in Colorado. Were sick of it and I am reporting them for not treating me like a regular human being, and I visit that I was born and raised here they were not.

View full review

User's recommendation: Not one recommendation, because I would never step foot in the store that told me they didn’t want me to come in there like something was odd, or wrong about me like I was the other O something wrong with me brand new store tell me to go to a different location to me that means they are under rate And they do not perform to the degree needed for perfectionism and happy people. .

Anonymous
map-marker Walnut Creek, California

Employee complaint

They made my glasses wrong then blamed me and bullied me both the manager and the snotty little assistant manager should be fired this behavior is so inappropriate
View full review

User's recommendation: Don't go there

Kierah Hhz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Missing sun glasses

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I received the new pair. Thanks so much! My son really likes his new sunglasses and I have both LensCrafters and RayBan to thank!
View full review
Anonymous
map-marker Eden Prairie, Minnesota

I bought a pair of glasses and a lense popped out and i didn't notice it and lost the lense

I called my salesperson and was told I didn't buy the insurance. I said I believe it was in the workmanship I'm retired and don't do anything physical. that was the 1st time i even heard of the insurance. I bought a pair for $19.99 at Target and they out lasted a $2,000 pair of glasses.either buy the insurance
View full review

User's recommendation: either buy the insurance or buy glasses somewhere else

John L Dfy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Have a Complaint about the supervisor

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have waited almost 2 weeks for word on when my glasses will be in. I have gotten a runaround and no no one gives me answers. I could write a book about how bad that stores not this store here in Tampa
View full review