Rating: 5 Stars Clear all filters (6 of 676 reviews match)
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5.0
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I have a very expensive pair of Ray band progressive lens bifocals that fell in the street and was damage by a car. I have a second pair of glasses, but they were no wear as nice as my Ray Bands. I rushed into the Lens Grafters in Colerain TWS, 45251. I was very upset...
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Review
#1287474 Review #1287474 is a subjective opinion of poster.
Service
Lenscrafters Eyeglass Lenses Repair
Reason of review
Good customer service

Lenscrafters - Eyeglasses Review from Saint Paul, Minnesota

5.0
Details
So i see a lot of you didnt have a great experience with LensCrafters. Let me share a positive experience, this is the fourth pair of glasses since i started wearing glasses. Americas best, a family optomitry clinic, and wal-mart, after going to lenscrafters, not only they got my eye exam right the first time, they also got my glasses right the first time. I can see better than I ever did before the first pair of glasses I got from americas best..
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#735097 Review #735097 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Good customer service

Lenscrafters - Glasses Perscription Review from Lawrenceville, Georgia

5.0
Details
I have had the same prescription for over 10 years with no change, I usually go in every year or two. I had just gotten new lenses on the expedition day, then a week later I lost my glasses and now I need a prescription, why? We're my new lenses only good for one day? Did they not think I would use them for a year, so pissed! They won't make me a pair without seeing the doctor. I will never go back to lenscrafters
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1 comment
Anonymous
#964909

It's illegal to fill an expired prescription.. It's not their fault

Review
#614559 Review #614559 is a subjective opinion of poster.
Reason of review
Poor customer service

Positive Experience Review

4.8
Details
Westfield Franklin Park location of Lenscrafters provided me excellent service. From the professional and thorough exam to receiving my glasses in an hour, the level of service was amazing. 2 weeks after having them, an issue occurred with one lens. I had not purchased insurance for them, but they replaced it, no questions asked. I will be repeat customer!
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Review
#608622 Review #608622 is a subjective opinion of poster.
Reason of review
Good customer service

LensCrafters review in Naples, Florida: Beyond frustrated...

5.0
Details
Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they are taped and I feel like a total loser going out in public with taped glasses. But, I was told they'd be done tomorrow and even that is a shorter wait than anywhere else I could go. Just for kicks I called at 5 for an update (I was in at 9 am). My sunglasses were ready but there was a mistake on the left lense of my regular glasses and it needed to be recut. I was told they'd be done the next day around noon. Well, guess what?? Yep.. I called at 11:30 and was told now they won't be ready until "around" two. If, by the end of the day my glasses are still not done I will go and demand a refund.. Regardless, this is my first and LAST experience with LensCrafters. I should've read reviews before making this mistake.
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Review
#579443 Review #579443 is a subjective opinion of poster.
Cons
  • Glasses in an hour is a lie
Reason of review
Order processing issue
Loss
$450
Preferred solution
Let the company propose a solution

LensCrafters review in Racine, Wisconsin: There were NO issues! I am super Greatfull for their help!!!

5.0
Details
The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely well. He was also able to explain a lot to me in a way I understood him :-) The associates also were Great - very kind and helpful in every way they could assist my needs. I was provided the best deal and they only sold me EXACTLY what I came in for & needed. I am super grateful I was refereed to LensCrafters in Racine,WI. I will definitely be a returning customer and a referral source!!! Thank you so much for your kind and speedy services very much appreciated - I now can keep my job thanks to you! :-D
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Review
#544428 Review #544428 is a subjective opinion of poster.
Reason of review
Good customer service

Contact LensCrafters Customer Service

Website:
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

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