Rating: 4 Stars Clear all filters (8 of 676 reviews match)
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3.5
Details
I have the same issue, as well as I understand the need for having the marks. But when they measure for fitting the lenses and frames, why can't they make them closer to the edge of the frames out of sight alignment. How much we pay for these lenses, they should be...
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Review
#1039502 Review #1039502 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
4.0
Details
I had an appointment at Lencrafters for my eye exam today. I've been wearing contacts for 13 years now. I still have my valid previous contact prescription and I had it present at the exam today. My current prescription doesn't expire until the end of next month. My...
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Review
#999152 Review #999152 is a subjective opinion of poster.
Service
Lenscrafters Doctor
Cons
  • Being lied to
Reason of review
Issue with this doctor
Preferred solution
I want to get my contact prescription tomorrow. Without having to go to another appointment just to tell her my contacts are okay.

Lenscrafters - Eye Exam Review from New York, New York

3.5
Details
Me and my wife both bought glasses from lens crafter's close to the smithaven mall .The people helping us with the glasses were great excellent but the eye doctor that my wife went to was in there for 10 minutes the most and they charge an extreme amount of money for a exam I never paid that high ever in my life 190.00 . that rediculous really I'll never go back there ever they lost me my wife and my 3 kids no way sorry .
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Review
#751463 Review #751463 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Pricing issue

Glasses Review

4.0
Details
I requested to have my glasses tightened. The lens crafter technician heated up my glasses. This caused my lens to fragment. I complained but was told that i had agreed to not hold lens crafter responsible if something happened to my glasses. I was given opportunity for repair at a discount. I did not get the amount of discount since I did not agree that I should.
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Review
#624265 Review #624265 is a subjective opinion of poster.
Reason of review
Poor customer service
3.8
Details
I do not have progressive lens I am using a prism and slight very hair slight distance I have been a customer since 2012 and have had 10 pairs of glasses (im a woman like variety) every single pair just the same prescription hasnt changed. Only thing different is 4...
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1 comment
Anonymous
#1210235

This is a quality mark. Laser etchings, such as the ones that you described, are included on all ditigally surfaced lenses.

It is fairly new technology, and they are very faint.

They help your optician determine specifications about the manufacturing of your glasses. They are on the inside of your lens, and they in no way affect the scratch-coated qualities.

Review
#613288 Review #613288 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Pros
  • Selection of frames
  • Some of the staff
  • Polarized transitions
Cons
  • Having marks on the lenses
  • Lenses scratch way to easy
  • Over priced
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • long time customer
  • Multiple Return Customer
  • Lenses Marks

LensCrafters review in Indianapolis, Indiana: 1st visit extremely poor, 2nd visit BETTER!

3.6
Details
They tried to push the lower inferior lenses on me stating that I didn't need the higher quality and were trying to give me the poly carbonate. I told them I had done my research and knew exactly what I was looking for and to provide what I asked for. Needless to say...the lenses that I chose are now on order and they are plastic. My first experience was horrible, the woman acted like she didn't want to help me, but the 2nd time I went in, the woman was a lot more helpful and explained things a lot more. You should always research before buying anything like this. Have some sort of idea when you go in what you are looking for and don't let them talk you out of anything and into something you don't want!
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Review
#612699 Review #612699 is a subjective opinion of poster.
Pros
  • Some of the staff
Reason of review
Poor customer service

LensCrafters review in Merrillville, Indiana: Lens coating shrinking

4.0
Details
Bought new glasses in myrtle beach in may 2013. Yesterday i noticed what looked like tiny scratches on the lens. At closer examination its actually the coating (either anti scratch or anti glare) thats shrinking. My wife and i were at a mall yesterday and i went to see what was going on. I was told that i micro scratched them by cleaning them and thats not covered so with my insurance discount it would cost $186 to replace them. Ive had at least ten pairs of glasses in my life and have never had this happen before. So its my fault the coating u put on shrank? Just emailed customer service and my local store is supposed to contact me. I hope they do ive tried the other stores and like lenscrafters best but withe the original cost and now less than two years later the added lens replacement cost i could have bought a new pair every six months elsewhere.
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1 comment
Anonymous
#962695

It's unreasonable for you to expect them to replace lenses that are 18 months old at no cost. Any warranty offered would be expired by this time anyway.

Coatings may fail for many reasons in this time period.

If it was a defect of coating, it would have manifested itself way sooner than 18 months. This seems like operator error.

Review
#561616 Review #561616 is a subjective opinion of poster.
Pros
  • Were friendly and helpful
Reason of review
Damaged or defective
Loss
$186
4.0
Details
I went to the Lenscrafters located in the Fort Henry Mall in Kingsport, TN. I purchased a pair of frameless glasses. First of all, it took about four weeks to get the glasses. I picked them up and they were perfect, or so I thought! The glasses broke two days later. I...
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Review
#545404 Review #545404 is a subjective opinion of poster.
Service
Lenscrafters Manager
Reason of review
Good customer service

Contact LensCrafters Customer Service

Website:
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

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