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LensCrafters review in Washington, District Of Columbia: New store inside macys dc

3.3
Details
They have a new store that opened in december. Everyone got 50% off eyeglasses including lens. Problem is I ordered superthin lens. The lens is noticeably thicker than my glasses that are superthin. Optician claims its either the prescription or the frame size. I dont buy that when i hold them up to compare. Paid $25 extra to have corners buffed down. Hardly any difference at all in thickness. This is not the first time Ive had opticians pull the thin vs superthin trick on me. I had to visit three optometrist shops in california before I got the real deal on superthin lens. Other places lied and i refused the pair they offered even if cheaper. Most likely even though the customer service was acceptable I will not be returning if I can help it.
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Review
#1447717 Review #1447717 is a subjective opinion of poster.
2.7
Details

Update by user Oct 31, 2018

Why would they contact me? didn't I tell you that they think that i put them in the oven lol and no I did nothing beside telling you hopping you do somthing about it.but it looks like I am wasting my time.

Original review posted by user Oct 01, 2018

I purchases a pair of glasses with transition lenses at...
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2 comments
Anonymous
#1651550

Sounds like your lenses had heat damage. Left in a car or something.

Even if it’s just one time for few minutes it could happen. Even if you’ve done it before many times. They are not defective, this is neglect.

Also, after a year who knows what could have happened to the lenses. To say it’s defective makes no sense.

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Review
#1370708 Review #1370708 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Cons
  • Customer services and the quality of the glasses
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
2.7
Details
LensCrafters review - Great Service Terrible Product
So my first trip to Lenscrafters in Dadeland Mall was just two days ago. I arrived one hour early quite by accident, my fault not theirs but they happily took me back and started my eye exam seconds after I filled out all of the Paperwork even though I was early. That...
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Review
#951279 Review #951279 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Pros
  • Staff
Cons
  • Lenses
Reason of review
Bad quality

Short Review on June 08, 2016

3.0
Details
Can't replace drill mount lenses
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Review
#862357 Review #862357 is a subjective opinion of poster.

Lenscrafters Customer Care Review

3.4
Details
Walked in because glasses I bought not even 90days ago broke. Dat for an hour. No one greeted me. People who walked in after me were helped before me. Very poor quality products and very poor customer service.
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Review
#861428 Review #861428 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Poor customer service
3.0
Details
Lens coatings came off after only 1 1/2 years! I had the same thing happen to mine! They claimed it was because I wasn't washing my cleaning cloths often enough! BS! I own an optics company and we have our own branded microfiber cleaning cloths so that can't be the...
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1 comment
Anonymous
#1578377

The coating on the lens of my wife’s glasses started coming off 6 months after purchase. Lens crafters manager in Myrtle Beach implied this was due to the way they were being cleaned.

We paid $455 after insurance for what I consider to be a poor quality defective product. I recommend buying your glasses somewhere else!

Review
#860499 Review #860499 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Pros
  • Selection of frames
  • Range of products you offered
Cons
  • Poor quality
  • Customer service
  • Anti-glare coating flakes off
Reason of review
Damaged or defective
Loss
$300
2.5
Details
I was reading reviews and comments about Lensecrafters and how the film on their glasses come off within a year. So here is my experience- After a year of wearing my glasses the coating (inside frame) started to wear off. This time I had warranty on them so I went to...
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5 comments
Anonymous
#1117729

Lenscrafters told me the same thing since I complained about foggy spots on my lenses. They said the anti-reflective coating comes off from cleaning if you don't use a special cloth.

I told them I have worn glasses since I was 12 years old, and this had never happened. Obviously this coating is coming off too easily, and Lenscrafters is blaming the customer. The lenses are defective. There were no scratches on my lenses from cleaning with a dirty cloth.

They did to agree to replace them, no charge. I hope they get enough complaints that they quit selling lenses with the coating.

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Review
#771811 Review #771811 is a subjective opinion of poster.
Pros
  • Range of products you offered
  • Selection of frames
Cons
  • Smug attitude
  • Over priced
  • Staff attitude
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund

Lenscrafters Staff Review

2.5
Details
I went to lenscrafters in ne ohio and I was completely disatisfied. The employees were rude and seemed to not care at all about my purchase, so much so I don't even want to contribute to their sales.
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Review
#719435 Review #719435 is a subjective opinion of poster.
Reason of review
Poor customer service
2.5
Details
I waited inside this Miami Int'l Mall Lenscrafters’ store for one hour until my glasses were ready. There was a lady who wore men's clothes. I heard she made fun and bad comments about clients that were inside the store. In one occasion, a female client complained to...
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Review
#695336 Review #695336 is a subjective opinion of poster.
Reason of review
Lack of ethics

Contact LensCrafters Customer Service

Website:
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Products and Services Reviews

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Lenscrafters - Glasses Review from Ocean Isle Beach, North Carolina

3.0
Details
Girlfriend glasses at Lenscrafters and within 10 months lenses started crazing in surface. They replaced them and in 7 months same thing. Very frustrating to her fir many months trying to read with them. Her next doctors visit, not at Lenscrafters, resulted in her getting glasses from the doctor now. Ever again from Lenscrafters. They have had this problem for many years it seems and they do nothing about it. Something wrong with this company.
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Review
#663487 Review #663487 is a subjective opinion of poster.
Reason of review
Bad quality