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1.6
Details
CONSUMER BEWARE - LensCrafters review
CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on how to use and maintain my contacts. The trial contacts were ordered when I completed my eye exam. I was told it would take 4-5 weeks as my contacts...
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Review
#1765227 Review #1765227 is a subjective opinion of poster.
Pros
  • Convenient location
Cons
  • Over 100 percent mark up
Reason of review
Pricing issue
Loss
$225
Preferred solution
Price reduction

Complaint: not at all professional | LensCrafters review from Thornton, Colorado

1.5
Details
Who is Yumiko? The below is the email I received from you in response to my complaint . . . Hello Yumiko, We are contacting you in order to check the current status of communication with LensCrafters If there's anything you'd like to share or if you'd like to try to contact the company again, we are here to help you. Please provide as much information as possible by following the link below: https://www.pissedconsumer.com/post-complaint.html?resolved=-1&firm_id=4495&call_id=1238272 Call me Laura Murphy (not Yumiko) 954-600-4163
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Review
#1757566 Review #1757566 is a subjective opinion of poster.
1.9
Details
Could not get my glasses right after three times. Had to go another store to get the glasses I needed which I didn't come back in to return my glasses and was made to feel like a low life and didn't want to help me to fullest. Finally, gave a refund for the glasses...
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Review
#1736645 Review #1736645 is a subjective opinion of poster.

Lens coating coming off | LensCrafters review from District 5 Clarksville, Maryland

1.8
Details
LensCrafters makes a low quality product. My Coating from lenses have come off repeatedly on multiple sets of lenses. It does not even last a year. When u ask them about poor quality they act like this is the first time they have heard this. They want to sell you $500 lenses every year. I have been their customer for the last 15 years. But not anymore. Their product is low quality and their customer service shows that they don't care.
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Review
#1697567 Review #1697567 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Pros
  • Some of the staff
  • Selection of frames
  • Range of products offered
Cons
  • Anti-glare coating flakes off
  • Sub standard lenses
  • Lenses scratch way to easy
Reason of review
Bad quality
Loss
$400
Preferred solution
Replace my lens at no cost
Tags
  • long time customer
  • Lenses Marks

Ungodly slow ungodly expensive | LensCrafters review from Denver, Colorado

2.4
Details
Spent more than $550 on a single pair of glasses it takes two weeks or more to receive your glasses. At America's Best.. the most expensive glasses plus all the add-ons are less than 250.00
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Review
#1603969 Review #1603969 is a subjective opinion of poster.
Pros
  • Some of the staff
Reason of review
Pricing issue
Loss
$500

Terrible customer service | LensCrafters review from Kendall-Palmetto Bay, Florida

1.6
Details
After waiting for over an hour, the manager of the store decided to take care of a customer that was there only 5 minutes and argued with me that the person was there before me. Totally unprofessional and rude.
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Review
#1562800 Review #1562800 is a subjective opinion of poster.

Earsocks/Temples replacement | LensCrafters review from Toronto, Ontario

2.0
Details
Bought an expensive pair of Oakley prescription glasses. Earsocks ripped. Store at fairview mall in toronto said sorry we do not stock those and cannot get replacement. Have to go to Oakley or can buy a new pair. Oakley says sorry we do not have replacement parts. Will not deal with lenscrafters or oakley again.
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Review
#1482452 Review #1482452 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Pros
  • People were nice
Cons
  • After sales service and replacement parts are terrible
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • Lenscrafters Poor Quality

Expired Contacts | LensCrafters review from Albuquerque, New Mexico

2.0
Details
I couldnt see out of my new contacts, so i checked the power on the box. They gave me the wrong power. I took them back thinking it was a simple mistake. Judy the manager told me there was no way they sent me expired contacts. So not only did they give me the wrong power but expired? Telling me they didnt send that box to me. Now im out money for the contacts and no contacts.
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Review
#1465030 Review #1465030 is a subjective opinion of poster.
2.2
Details

Update by user Jul 24, 2018

Update*** It’s gets worse. So since I have to work and my wife works somewhat close to Lenscrafters she takes them up there for me.

The guy swaps out the lens.

She brings them home and wow they’re wrong yet a 3rd time. This is the same RX I have in my current glasses...

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1 comment
Anonymous
#1611250

Bought glasses at Fairview mall Had glasses less than two days and nose pads come off. I have older glasses over ten years and this has never happened Paid almost 500 and cannot wear them Poor service and do not even want to bother again!

Review
#1311267 Review #1311267 is a subjective opinion of poster.
Cons
  • Poor quality
  • Customer services and the quality of the glasses

Contact LensCrafters Customer Service

Website:
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

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2.3
Details
We (mother and daughter) were at the LensCrafters at Summit Mall in Akron, OH to both get new prescriptions and glasses since it had been 2+ years since we had last gotten glasses. Appointment was great, no problems. Picking out glasses was a great time and our sales...
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Review
#1279465 Review #1279465 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Pricing issue