Rating: 1 Star Clear all filters (75 of 676 reviews match)
Filter by rating
filters
Product:
Show
Rating:

LensCrafters review in Houston, Texas: Lenses

1.3
Details
I have submitted the form needed about this situation and nobody has contacted me
View full review
Review
#1726818 Review #1726818 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses

LensCrafters review: Optometrist got my prescription wrong

1.0
Details
Dr. Doyle of Indianapolis wrote an incorrect prescription for my glasses. I went in for recheck and asked to see a different doctor. It sounds like others have had problems with Dr. Doyle, who felt the need to say during my 1st exam, “I know what I’m doing.” When I was being checked in for the re-exam, one of the techs said, “that’s been happening. Unfortunately she still works there.
View full review
Review
#1697440 Review #1697440 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
1.0
Details
Today I got my new glasses ( this is the 2nd eye exam this year) and they got it right!! Dr Jenson at Bayshore Towne Center ( across from the California pizza kitchen is AWESOME!!) I went in Sunday because my left eye was twitching and I started to experience worse...
View full review
Review
#1665200 Review #1665200 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Pros
  • Range of products you offered
  • Range of products offered
  • Some of the staff
Reason of review
Exactly as described/ advertised
Tags
  • Facebook page

LensCrafters review in Medford, Oregon: Paid $139.00 and got nothing for it.

1.3
Details
First my eye exam was a half hour late. The employees were very unprofessional/unfriendly. Than after my exam it took 20 minutes before someone helped me get glasses. I picked out the frames I wanted. And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it. Just paid $139.00 for an incomplete prescription. I asked the woman about and she says oh let me get that for you. She comes back and says we don't give out that information. So basically I threw away $139.00. Not paying $550 for a pair of glasses that I can get for $160.00 elsewhere.
View full review
Review
#1660220 Review #1660220 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Access/ activation issues
Loss
$139
Preferred solution
Deliver product or service ordered
1.0
Details
Very disappointed with the service. I ended up paying more money to fix the problem they caused. Was told that she was new and very sorry but if I wanted my glasses fixed I would need to pay more money. 3 weeks later without my glasses and I couldn’t drive home. I want...
View full review
Review
#1635593 Review #1635593 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Cons
  • Poor service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

LensCrafters review: Luxottica

1.0
Details
Four month old glasses covered under the purchased insurance. Frame has a manufacturing default. I must send my glasses back to get a repair. Well I can’t see if I send glasses back. Does this sound like a company that really cares .
View full review
Review
#1606337 Review #1606337 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Bad quality
Loss
$700
1.0
Details
THE WORST EXPERIENCE EVER, ALL I CAN TELL YOU JUST STAY AWAY FROM LENSCRAFTERS TJMAX PLAZA THE MANAGER SARA BY THE WAY HOW SHE TREATS CUSTOMERS MADE THAT STORE THE WORS STORE IN THE AREA IM LON G TERM CUSTOMER I DID A LOT OF BUSINESS WITH LENSCRAFTERS DURING THIS PAST...
View full review
Review
#1598611 Review #1598611 is a subjective opinion of poster.
Service
Lenscrafters Manager
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund

LensCrafters review in District 4, Louisiana: Poor Management

1.0
Details
On 13 June I took the wife into lenscrafters in Kenner, LA to get new set of glasses, agreed on a new frame and a price. The manager of the store calls back a week later that the glasses wrer in and by the way, she didn't charge enough for the frames and was totally indignant that she should be held responsible for the price difference. In my business, if I make a mistake on a price Quote, I am responsible for the original quote. The attitude of the manager is ridiculous and we wont go back to lenscrafters anytime soon
View full review
Review
#1568309 Review #1568309 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$50
Preferred solution
Deliver product or service ordered

LensCrafters review: Never again

1.0
Details
Lens Crafters quoted me a price for lenses in to frames I already had. They did not have frames close to what I have worn for a long time. When I returned, the price was escalated by $100.00 ( $ 160.00 to $ 260.00 ). Went to a competitor and Lens Crafters messed with the paperwork several times before I went to their local office again. They told me that I could not get a copy of the prescription as it was not signed. Remember that this is after they three times supposedly sent it to a competitor whose price was significantly less and the same as previously quoted. They said it would be a week before a Doctor could sign the prescription. So if you do not bend to their prices, Lens Crafters will make it very difficult for you to go else where. N E V E R A G A I N
View full review
Review
#1525047 Review #1525047 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Cons
  • Customerr service
Reason of review
Poor customer service
Loss
$250

Contact LensCrafters Customer Service

Website:
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Products and Services Reviews

Compare LensCrafters to

LensCrafters
LensCrafters
333 reviews
1.8
VS
Visionworks
Visionworks
333 reviews
2.0
Compare LensCrafters vs Visionworks
1.0
Details
On Saturday March 17, 2019 i went to LensCrafters in search of new glasses. After searching the store and finding three pairs to try on I patiently waited for an attendent to offer help to me. Not one of the workers offered to assist. I noticed them looking at me on...
View full review
1 comment
Anonymous
#1663081

Lots of time on your hands, huh? I wish I had time in my day to play a little game of grab *** with store associates to see how long it takes people to attend to me.

How about just saying after waiting an initial few minutes, “Excuse me, but I am ready.”, hmm?

You wasted your time twice: once when you returned to the store and the second writing this review. No one cares.

Review
#1495537 Review #1495537 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Cons
  • Very bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • lenscrafters bad customer service