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Don't go there | LensCrafters review

1.0
Details
Had them fixed 5 times seens August
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Review
#1764175 Review #1764175 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses

Stay away | LensCrafters review from Hickory, North Carolina

1.4
Details
Got glasses in August 2019 first pair broke in several place at the store and have had lens fixed 5 times. They keep saying it's in side the lens. They are jacked up once again.
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Review
#1764157 Review #1764157 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Pros
  • All ways messed
Cons
  • Having marks on the lenses
Reason of review
Poor lens bad product
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • long time customer

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Dissatisfaction | LensCrafters review from Fort Myers, Florida

1.4
Details

Update by user Jan 02

First set of glasses had to be adjusted by another optical store. After 3 tries store manager could not get it right.

Second, went again to pick up second pair of glasses (sun) and there was a pit in the lens. Remade lenses.

That frame came with a blemish in it. Tonite on my everyday glasses, a piece fell off.

Original review posted by user Jan 02

Phone recording sends me in circles
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Review
#1749552 Review #1749552 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Pros
  • Hours
Cons
  • Lousy quality
Reason of review
Bad quality
Loss
$900
Preferred solution
Full refund
Tags
  • Lenscrafters Poor Quality
1.0
Details
I bought my glasses with the warranty for supposedly cover for a year. Went couple months ago and was told my warranty expired months ago when I just bought on December with crooked frame and want to get it fixed for supposedly “$25” based from when I bought it. So few...
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Review
#1748012 Review #1748012 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Cons
  • Customer service
  • Over priced
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution
1.0
Details
After my insurance stated to go to LensCrafters I made an appointment. While the exam was fine when I went to sit down with their sales staff. The frame selection was very limited unless you paid a very high premium. Once I picked out the frames it only took an hour. I...
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Review
#1734224 Review #1734224 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$75
Preferred solution
Let the company propose a solution

Lenses | LensCrafters review from Houston, Texas

1.3
Details
I have submitted the form needed about this situation and nobody has contacted me
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Review
#1726818 Review #1726818 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses

Optometrist got my prescription wrong | LensCrafters review

1.0
Details
Dr. Doyle of Indianapolis wrote an incorrect prescription for my glasses. I went in for recheck and asked to see a different doctor. It sounds like others have had problems with Dr. Doyle, who felt the need to say during my 1st exam, “I know what I’m doing.” When I was being checked in for the re-exam, one of the techs said, “that’s been happening. Unfortunately she still works there.
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Review
#1697440 Review #1697440 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
1.0
Details
Today I got my new glasses ( this is the 2nd eye exam this year) and they got it right!! Dr Jenson at Bayshore Towne Center ( across from the California pizza kitchen is AWESOME!!) I went in Sunday because my left eye was twitching and I started to experience worse...
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Review
#1665200 Review #1665200 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Pros
  • Range of products offered
  • Range of products you offered
  • Some of the staff
Reason of review
Exactly as described/ advertised
Tags
  • Facebook page

Paid $139.00 and got nothing for it. | LensCrafters review from Medford, Oregon

1.3
Details
First my eye exam was a half hour late. The employees were very unprofessional/unfriendly. Than after my exam it took 20 minutes before someone helped me get glasses. I picked out the frames I wanted. And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it. Just paid $139.00 for an incomplete prescription. I asked the woman about and she says oh let me get that for you. She comes back and says we don't give out that information. So basically I threw away $139.00. Not paying $550 for a pair of glasses that I can get for $160.00 elsewhere.
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Review
#1660220 Review #1660220 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Access/ activation issues
Loss
$139
Preferred solution
Deliver product or service ordered

Contact LensCrafters Customer Service

Website:
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Products and Services Reviews

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1.0
Details
Very disappointed with the service. I ended up paying more money to fix the problem they caused. Was told that she was new and very sorry but if I wanted my glasses fixed I would need to pay more money. 3 weeks later without my glasses and I couldn’t drive home. I want...
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Review
#1635593 Review #1635593 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Cons
  • Poor service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund