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This past Sunday I went to Lencrafters to look into sunglasses since it was the last day of their 40% off sale according to the details in the ad. I wanted to go with Varilux Physio Enhanced since this is what I use in my everyday glasses and they have been the best...
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Anonymous
Anonymous

Consider urself lucky...they used to only allow 20% off varilux lenses and now they don't discount them at all...

janpre2001
janpre2001

You were told 90 days? I was told 30 days from order date (June 10) and I was told the 30 days start when I pick them up. When I was able to pick them up it was 17 days after...

#325902
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LensCrafters - Congratulations to you - temporary $$ gain for you - permanent loss of two customers
Wife purchased pair of sunglasses - expensive brand - no name as this is about Lenscrafters - have talked to sunglass company - frames supplied to Lenscrafters with understanding that Lenscrafters will provide follow up service - frame around lens snapped - after about...
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#1131995
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Do not go to the Annapolis Mall Lens Crafters. The glasses will not last. The coating is coming off my left lense causing me to be just about blind in that eye in a pair of glasses that isn’t a year old. Sure.. they will fix it.. for another 40% off.. like I’m going to...
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1.0
#1153110
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LensCrafters - Update on coach glasses i bought from lens crafters

LensCrafters
#1164490
My eye doctors office was kind enough to order the piece that broke for only$50.00 and fixed my coach glasses whereas lenscrafters had refused to repair it, and suggested i had to buy a new pair. Never again will i use lenscrsfters. Ripoff.
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LensCrafters - Angry staff

LensCrafters
#1110683
Seems after several visits for contacts the staff seems to be in a dark mood. The optometrist and 1 lady who was from another store were cheery all others sulked about and seemed to be annoyed and hard to talk to. Still have not received my contacts. Not sure why the bad moods but this is not customer service.
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Lenscrafters Customer Care Review

LensCrafters
#992172
1.0
Details
Annoying phone calls from lenscrafters. Staff will say anything to get you to schedule an appointment. Staff will pressure you to make an appointment and they dont care whether your busy or sleeping, they will still call you.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Lenscrafters Eyeglass Lenses Review

LensCrafters
#950309
1.0
Details
My lenses started deteriorating and getting ridiculously scratched a little I've 6 months after I got the glasses. I took them in--they only guarantee their lenses for 30 days unless you buy the "protection plan". That's it, out of luck. I've worn glasses all my life, never had this happen before and I'm *** about their crummy product!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
LensCrafters -  Don't use your hard earned $$$ on them
LensCrafters -  Don't use your hard earned $$$ on them
They can make your glasses wrong and still not fix them. OUT THE GATE I noticed something on my lenses they assured me just clean it. Asked them for cleaner they suggested but there's or they can't help you here just go home and wipe them down. Did that, spots didn't...
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1.0
#1088405
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My 13 year old son broke his frames after just two months. He did not have insurance on them so he planned on buying new frames. BUT the frames were discontinued. Because his lenses were made only for these discontinued frames HE HAD TO PURCHASE NEW FRAMES AND LENSES....
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1.2
I didn't like
  • Customer services and the quality of the glasses
#1163171
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Eye glasses were made from a prescription. They were needed for corrected vision in a flight simulator. The store said they would work with me and the time frame needed. Simulator training would not start for a couple more weeks. The glasses did not work in the cock...
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#1152386
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LensCrafters - Expensive pair of Coach glasses and they won't fix it.
I purchased an expensive pair of Coach frames with my prescription eyeglasses back in April 2016. The other day I went to put it on and it was loose. I noticed on the left arm a gold metal piece where it folds was missing. I paid a lot of money for it to break after 14...
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Anonymous
Nope

Don't buy your glasses at these eye wear chain stores. They will always rip you off. I've always had eyeglass frames fall apart with these types of stores. It's better to go t...

1.0
I didn't like
  • Not standing behind expensive glasses
#1071943
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Placed an order for sunglass 3 weeks back. No response yet. The store location is at Burlington MA. Called up the store , they could not even confirm when can i expect it. But while i placed the order , they promised for 2 weeks of time and now i have a doubt if i will...
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#1168256
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This is my 3rd pair of glasses and my last! This time, they lasted only 6 months! The frame broke and I thought perhaps that they might give me a discount towards another pair, since I paid $370 ! They said I didn't purchase the one year plan so they couldn't replace!...
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#1110070
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I've purchased my third sunglasses from LensCrafters Annapolis Mall location and after one year of very gentle use ( always in the case ,never left in the hot car, just using them during driving to work and back) the lenses on one side started to peel around the edges...
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1.3
I didn't like
  • Lenscrafters annapolis mall refused to fix the problem
#1106555
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