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LensCrafters - Congratulations to you - temporary $$ gain for you - permanent loss of two customers
Wife purchased pair of sunglasses - expensive brand - no name as this is about Lenscrafters - have talked to sunglass company - frames supplied to Lenscrafters with understanding that Lenscrafters will provide follow up service - frame around lens snapped - after about...
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Review
#1131995 Review #1131995 is a subjective opinion of poster.
Product
Lenscrafters Sunglasses
Reason of review
Poor customer service
Loss
$420
Preferred solution
Let the company propose a solution
1.0
Details
LensCrafters -  Don't use your hard earned $$$ on them
LensCrafters -  Don't use your hard earned $$$ on them
They can make your glasses wrong and still not fix them. OUT THE GATE I noticed something on my lenses they assured me just clean it. Asked them for cleaner they suggested but there's or they can't help you here just go home and wipe them down. Did that, spots didn't...
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Review
#1088405 Review #1088405 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Damaged or defective
1.0
Details
LensCrafters - Expensive pair of Coach glasses and they won't fix it.
I purchased an expensive pair of Coach frames with my prescription eyeglasses back in April 2016. The other day I went to put it on and it was loose. I noticed on the left arm a gold metal piece where it folds was missing. I paid a lot of money for it to break after 14...
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2 comments
Anonymous
#1651500

You broke your glasses and you expect them to give you a free frame over a year later?! Clearly this is not a defect as it would have fallen apart within the first month or so of your purchase, thus this is operator error.

You buy a pair of shoes, use them for 14 months and when the soles start wear do you go back to the store and try to get them to replace them for free for you?

Please! Take responsibility.

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Review
#1071943 Review #1071943 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Cons
  • Not standing behind expensive glasses
Reason of review
Bad quality
2.7
Details
LensCrafters - Great Service Terrible Product
So my first trip to Lenscrafters in Dadeland Mall was just two days ago. I arrived one hour early quite by accident, my fault not theirs but they happily took me back and started my eye exam seconds after I filled out all of the Paperwork even though I was early. That...
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Review
#951279 Review #951279 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Pros
  • Staff
Cons
  • Lenses
Reason of review
Bad quality
Featured
Lenscrafters loots customers with bad quality frames
I bought a pair of glasses in April 2015 for $525. The frame "Tiffany" brand cost was $230. In 2 months the color of the frame starting coming off! I went to the store to show them the frame and they said I can buy a new frame! Because I turned down warranty, I...
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3 comments
Anonymous
#1235944

You know... There's a reason why I never buy stuff online.

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Review
#688246 Review #688246 is a subjective opinion of poster.
Cons
  • Bad quality products
  • I hate lenscrafters - loot customers with bad quality
Reason of review
Bad quality
Loss
$525
Preferred solution
Full refund
2.0
Details
Lenscrafters - Staff Review from Raleigh, North Carolina
The service at the North Hills Mall Raleigh, NC LensCrafters is terrible. They make you wait and then treat you poorly. Stay away!
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2 comments
Anonymous
#985079

What would you snap a photo of some random cashier at the register? WTF is wrong with you?

You don't come across as someone who can afford to shop at North Hills!

Go to Northgate in Durham.. that is more your style!

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Review
#597077 Review #597077 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
LensCrafters - Optomitrist Elaine M Dolci Investigation needed for poor service
Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area. Rude, impatient and unprofessional. Her push and shove method for fitting glasses and pushy sales angle we not appreciated. Dolci particularly...
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Review
#529721 Review #529721 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
reprimand or investigation
Lenscrafters - Glasses Lenses Review from Pensacola, Florida
I purchased a pair of glasses from LensCrafters a year ago, the lenses started to deteriorate and looked as though I was looking through shattered glass. I took the glasses to a LensCrafters store and they gave me a run around about I subjected them to a high heat, I...
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1 comment
DilapidatedKookaburra467
#1664112

I had trouble with the lens..they looked like they were cracking inside...took them back to Lens Crafter in Fairlawn,Ohio. They wouldn't do anything...paid over 500.00 for them..said was out of warranty.

.they lasted a year...will never be a customer again..they don't care about anything but the money...I had to go pay over for another glasses. ..what a easte of my time and money...

Review
#511430 Review #511430 is a subjective opinion of poster.
LensCrafters - Lens Crafter Defective Lens
LensCrafters - Lens Crafter Defective Lens
LensCrafters - Lens Crafter Defective Lens

Update by user Apr 26, 2014

Hello All, I wanted to update my post. A member of Lens Crafter reached out to me, and they reevaluated the condition of my lenses.

After evaluating that the lenses had a defect they replaced them for me free of charge, no further questions asked. The district manager...

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21 comments
Anonymous
#1735778

I purchased my glasses from LC last August (2018) and paid about $600 - progressives, antiglare, transition (no warranty). I have been a loyal LC customer for about 15 years (computer glasses, distance, prescription sun etc).

Within a few months I noticed that both lens appeared 'foggy'; the right far more than the left. I don't live in the US and when I returned 6 months after purchase, I visited another LC and they said they're scratches and no warranty - no help. On another trip I went to the store in South Florida I purchased from (still under one year) and the sales person was not very pleasant: it's scratched etc. But reading these comments I believe that the lenses were faulty and peeling.

I decided to get a new pair elsewhere and they said they were indeed peeling.

I've always taken very good care of my glasses and have never had any issues before. I will not return to LC again.

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Review
#483540 Review #483540 is a subjective opinion of poster.
Tags
  • peeling

Contact LensCrafters Customer Service

Mailing Address:
LensCrafters, Inc.
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Products and Services Reviews

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LensCrafters - Expensive oakley frames and no screw replacement
LensCrafters - Expensive oakley frames and no screw replacement
LensCrafters - Expensive oakley frames and no screw replacement
I puchased Oakley Capacitor frames from lenscrafters at 3107 S. Ih-35 Suite 780 Round Rock, Texas 78664. After owning my frames, one of the screws fell off. I returned to the store where I had purchased them and asked for the frames to be fixed. The technician...
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11 comments
Anonymous
#474932

Oakley is a joke when it comes to replacement screws when i spent 300 dollars on a pair of sun glasses i never expected that this "highly esteemed" company would just discontinue parts on their products or at least not have some sort of after market provider. if anyone knows where I can find a t5 screw for my romeo 2's I would be greatly appreciative.

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Review
#175383 Review #175383 is a subjective opinion of poster.
Loss
$200