LensCrafters Reviews and Complaints
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1
ISSUE RESOLVED
686
TOTAL REVIEWS
$86.9K
CLAIMED LOSSES
$462
AVG LOSS
230K
PAGE VIEWS
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Cons
- Customer service
- Poor service
- Customer services and the quality of the glasses
Pros
- Some of the staff
- Selection of frames
- Range of products you offered
This past Sunday I went to Lencrafters to look into sunglasses since it was the last day of their 40% off sale according to the details in the ad. I wanted to go with Varilux Physio Enhanced since this is what I use in my everyday glasses and they have been the best...
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Review
Verified Buyer
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CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on how to use and maintain my contacts. The trial contacts were ordered when I completed my eye exam. I was told it would take 4-5 weeks as my contacts...
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Review
Pros
- Convenient location
Cons
- Over 100 percent mark up
Reason of review
Pricing issue
Loss
$225
Preferred solution
Price reduction
Don't go there | LensCrafters review
Had them fixed 5 times seens August
Review
Product
Lenscrafters Eyeglass Lenses
Stay away | LensCrafters review from Hickory, North Carolina
Got glasses in August 2019 first pair broke in several place at the store and have had lens fixed 5 times. They keep saying it's in side the lens. They are jacked up once again.
Review
Product
Lenscrafters Eyeglass Lenses
Pros
- All ways messed
Cons
- Having marks on the lenses
Reason of review
Poor lens bad product
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
Complaint: not at all professional | LensCrafters review from Thornton, Colorado
Who is Yumiko? The below is the email I received from you in response to my complaint . . . Hello Yumiko, We are contacting you in order to check the current status of communication with LensCrafters If there's anything you'd like to share or if you'd like to try to contact the company again, we are here to help you. Please provide as much information as possible by following the link below: https://www.pissedconsumer.com/post-complaint.html?resolved=-1&firm_id=4495&call_id=1238272 Call me Laura Murphy (not Yumiko) 954-600-4163
Review
Complaint | LensCrafters review from Florence, South Carolina
Please give the district Manager for the Florence S.C. area to give me a call 843 453 3372. Mr Roberts in reference to a complaint. Thank You
Review
Pros
- Staff
Cons
- Inconsistent costumer service
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfaction | LensCrafters review from Fort Myers, Florida
Update by user Jan 02
First set of glasses had to be adjusted by another optical store. After 3 tries store manager could not get it right.
Second, went again to pick up second pair of glasses (sun) and there was a pit in the lens. Remade lenses.
That frame came with a blemish in it. Tonite on my everyday glasses, a piece fell off.
Original review posted by user Jan 02
Phone recording sends me in circlesReview
Product
Lenscrafters Eyeglasses
Pros
- Hours
Cons
- Lousy quality
Reason of review
Bad quality
Loss
$900
Preferred solution
Full refund
Tags
Don’t buy from this store or even the warranty | LensCrafters review from Dickson City, Pennsylvania
I bought my glasses with the warranty for supposedly cover for a year. Went couple months ago and was told my warranty expired months ago when I just bought on December with crooked frame and want to get it fixed for supposedly “$25” based from when I bought it. So few...
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Review
Product
Lenscrafters Eyeglasses
Cons
- Customer service
- Over priced
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution
My son went to the Brunswick Square Mall location in East Brunswick NJ ON 1/18 at approximately 4pm. He was handed a form and asked to choose which option he wanted for his exam(he was there for a routine exam) he assumed she was referring to his exam so he checked one...
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Review
Product
Lenscrafters Eye Exam
Reason of review
Poor customer service
Loss
$78
Preferred solution
Full refund
Could not get my glasses right after three times. Had to go another store to get the glasses I needed which I didn't come back in to return my glasses and was made to feel like a low life and didn't want to help me to fullest. Finally, gave a refund for the glasses...
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Review
Compare Companies
LensCrafters
336 reviews
VS
Visionworks
336 reviews
After my insurance stated to go to LensCrafters I made an appointment. While the exam was fine when I went to sit down with their sales staff. The frame selection was very limited unless you paid a very high premium. Once I picked out the frames it only took an hour. I...
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Review
Reason of review
Problem with delivery
Loss
$75
Preferred solution
Let the company propose a solution
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You pay for the Quality Of the Lens I have got varilux looks lenses from Lenscrafters for years! Are they expensive Yes is the quality there Yes people that complain about The prize need to go shop at America’s best that’s the quality you deserve!!