LensCrafters Reviews and Complaints | lenscrafters.com @ Pissed Consumer

Most helpful review

New Reviewer

Jun 19, 2012 John S Qey

Lencrafters - Overcharged for Varilux lenses?

This past Sunday I went to Lencrafters to look into sunglasses since it was the last day of their 40% off sale according to the details in the ad. I wanted to go with Varilux Physio Enhanced since this is what I use in my everyday glasses and they have been the best...

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33 comments

Jul 10, 2018 PissedConsumer1516269 #1516269

You pay for the Quality Of the Lens I have got varilux looks lenses from Lenscrafters for years! Are they expensive Yes is the quality there Yes people that complain about The prize need to go shop at America’s best that’s the quality you deserve!!

0 6

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#325902

Location

Seattle, Washington

New Reviewer

May 14, 2022 Craig J Gpy

Invoice and Eye care Insurance

4.0

Hello, i was trying to download a copy of my Invoice that was included in my email when my glasses where shipped but it only opens up a blank website, i tried several web browsers and all did the same just a blank page. could i please receive a copy of my invoice , I...

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#3574598

Location

Lexington, South Carolina

Pros

People were nice
No con yet
Professional

Cons

None yet

Preferred solution

repaired or replacement lenses

May 11, 2022 PissedConsumer3565541 of West New York, NJ

Scratched lenses

1.0

Gentlemen, On June 6 2021 I purchased a pair of lenses, art lens crafters store in jersey city, NJ and i used my own frame Emporium Armani purchased a couple of years ago at the lens crafters in Livingstone NJ. i had been your client, as well as my family for roughly...

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#3565541

Location

West New York, New Jersey

New Reviewer

Apr 29, 2022 Patricia M Mor

In store experience

1.0

I had an eye exam for new contacts in March 2022. I had to return a week later due to one contact was not working out for me. I had a second exam but was told that my prescription had to be ordered. After almost a month i called back and asked about my prescription. I...

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#3525940

Location

Reno, Nevada

Cons

No service after the sale

Loss

$284

Preferred solution

Full refund

New Reviewer

Apr 27, 2022 Luis D R

Resolved: Sanford Mall Store

Update by user Apr 27, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Apr 27, 2022

The worst customer services where they blame on customer the bad care of ur glasses. Even explained them the situation they dont understand or believe my concern. Because the 30 days guarantee expired n i dont buy the extra guarantee they offer. Its a shame LENS CRAFTERS. Never again. The bad attitude of one guy there with beard kind of latino or italian black hair

User's recommendation: 0 recommendations.

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Resolved

#3521276

Location

Sanford, Florida

Pros

Some of the staff

Cons

Bad quality pence

Loss

$285

Preferred solution

Full refund

New Reviewer

Apr 23, 2022 Vanessa F Xfr

Glasses

1.0

Did eye exam and purchased glasses last year. Felt like the gentlemen was trying to see me extra stuff to waste more money. Once my glasses were ready went to pick them up and again felt rushed. After a few months the lenses started to fade and stain and I thought it...

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#3509906

Location

Sterling, Virginia

Preferred solution

Full refund

Apr 11, 2022 PissedConsumer3478958 of Livermore, CA

Dissatisfied with incomplete purchase

Dear Lens Crafters Customer Service Representative, I purchased a pair of Vogue sunglasses for myself and a pair as a gift. After purchasing the sunglasses, I was informed there were no Vogue sunglass cases available. I asked if I could return and pick up the case once...

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#3478958

Location

Livermore, California

New Reviewer

Mar 28, 2022 Steven J Mem

Problems with my glasses

Broken frames and warranty. I am calling on behalf of pissed off customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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#3442616

Location

North Richland Hills, Texas

Cons

Bad quality pence

Loss

$143

Preferred solution

Let the company propose a solution

Mar 22, 2022 PissedConsumer3426532 of Machala, Ecuador

Need help on tracking my order

I purchased an Oakley Frame on March 6,2022. Received an order notice thru an email. Frames were shipped via USPS. Several days later I received an email telling me the frames were delivered. The shipping address was for a UPS Store with storage lockers. Luis Santos / Ron 4302 Hollywood Blvd #5005 Hollywood FL 33021-**** (754) 423-**** Frames were not in the storage locker. I need the USPS tracking number soI can contact USPS and ask where the frames are!!! Thanks, Bill

User's recommendation: Received a full refund on my missing frames!

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#3426532

Location

Machala, Provincia De El Oro

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Mar 14, 2022 PissedConsumer3406454 of Thornhill, Canada

My local lenscrafters wont honor a warranty scratch repair for my wife

My local lenscrafters wont honor a wareanty scratch repair for my wife because shes 1 week late from her warranty expiring... this is outrageous. The rep she spoke to at this location declined and tried to upsell a brand new pair of glasses and lens!!

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#3406454

Location

Thornhill, Ontario

New Reviewer

Mar 11, 2022 Rachel S Lzw

Resolved: Initiate Return

3.0

Update by user Mar 11, 2022

Company fixed the issue and I have been provided with product replacement.

Original review posted by user Mar 11, 2022

I received sunglasses that I purchased online. However, the frame was severly bent upon delivery. I would like to start the process to return the product, however the website will not let me access return information or email customer's service. What should my next step be?

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Resolved

#3399169

Location

Irvine, California

Loss

$192

Preferred solution

Full refund

Feb 25, 2022 PissedConsumer3366628 of Chicago, IL

What happened to Lens Crafters. Not a pleasant visit.

Clerks weren't accomidating and rude. Glasses weren't tinted as promised when paid for, now have to wait another week so they can reorder and hope they are tinted. Not a pleasant visit. Didn't offer to adjust them or see if they seemed right, just handed us the glasses. Will not recommend in future and will be getting glasses elsewhere.w

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#3366628

Location

Chicago, Illinois

Preferred solution

Price reduction

New Reviewer

Feb 07, 2022 Dale H Tsj

Problem with lenses

I ordered sapphire colored lenses they looked blue on paper but when I received them not even close to blue more like a gray . talk about misleading practices,a real let down

User's recommendation: Don't buy from lenscrafters.

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#3322490

Location

Tampa, Florida

Cons

Customer services and the quality of the glasses

Preferred solution

Deliver product or service ordered

New Reviewer

Feb 05, 2022 Vadim M Kaq

Very poor customer service Exton lensecrafters manager

Poor quality of glasses and when complaining were forced to return and leave. Ruthanna was very unprofessional.

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#3317468

Location

West Whiteland, Pennsylvania

Cons

Poor management and customer service
Customer service
Bad quality pence

Loss

$150

Preferred solution

Deliver product or service ordered

New Reviewer

Jan 27, 2022 Sevgi G Gyc

Rudeness and felt like discrimination

1.0

I was there just 10 minutes ago showing my recently bought unaligned pair of glasses . I was not wearing mask which I had all my vaccinations as well as boosters standing a few step back from the counter. As one lady was taking care of the repair I wanted to see how...

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#3294819

Location

Garland, Texas

Preferred solution

I indicated my solution: an apology and a different pair of glasses which would not remind me of today’ s incident

Jan 12, 2022 PissedConsumer3254054 of Los Angeles, CA

Invoice Request

The email I have to download invoice for order #413075****282 - does not allow me to download the invoice, I keep getting an error. Can you email me the invoice please.

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#3254054

Location

Los Angeles, California

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Insurance Plans Acceptance	2/5
Diversity of Products or Services	2/5
Additional Fees	2/5
Delivery Service	2/5
Price Affordability	2/5

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