LensCrafters Reviews and Complaints | lenscrafters.com @ Pissed Consumer

LensCrafters Reviews

Most helpful review

New Reviewer

John S Qey Jun 19, 2012

Lencrafters - Overcharged for Varilux lenses?

This past Sunday I went to Lencrafters to look into sunglasses since it was the last day of their 40% off sale according to the details in the ad. I wanted to go with Varilux Physio Enhanced since this is what I use in my everyday glasses and they have been the best...

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33 comments

PissedConsumer1516269 Jul 10, 2018 #1516269

You pay for the Quality Of the Lens I have got varilux looks lenses from Lenscrafters for years! Are they expensive Yes is the quality there Yes people that complain about The prize need to go shop at America’s best that’s the quality you deserve!!

0 5

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#325902

Location

Seattle, Washington

New Reviewer

Lauren M Otc Oct 19, 2021

Bad experience

1.8

I went to local Athens Lenscrafter store to get routine exam. I was unknowingly up sold for $99.00 eye exam that i could get from free to $59.00 elsewhere. Picked frames and lenses with consultant and was SOLD a bill of goods about my how great their lenses were. Life...

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#2988465

Location

Athens-Clarke County, Georgia

Cons

Poor management and customer service
Not standing behind expensive glasses

Loss

$600

Preferred solution

Let the company propose a solution

New Reviewer

Manu C Rcm Oct 15, 2021

Can't get a status of my replacement glasses from Broadway Macy's location

My glasses were veralex and scratch proof which had scratches and LensCrafters was going to replace them about 2 Weeks back . This is the Broadway Macys location in Walnut Creek . I tried calling gheir number to know the status as I need my glasses , no one is there to respond almost constantly . No body attends this store and run professionally . I need my glasses ASAP .

User's recommendation: Don’t ever use this store !

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#2973186

Loss

$700

Preferred solution

Deliver product or service ordered

New Reviewer

Lehman H Oct 08, 2021

I thought LensCrafters vista store that was fair and did not judge people with color they were away with the sexual preference but evidently I was totally wrong with that but I won’t make that mistake

Yes I said the sales manager will ignore you you could stay in store for 1520 minutes security security is aggressive towards people of color but I understand how a person could get away calling you a dumb Nager but in the store in San Francisco to be called a *** I just cant believe certain things happen with Z and then lie about it to deny it if youre going to be both of the call me out my name you should be burning up to say yeah I said it instead of lying about it thats the thing that hurt me more because for them to lie about it and then laughBut like they say the employees always right were getting were going to the customer because were LensCrafters Denali true

User's recommendation: Try to record your visit when you go to LensCrafters especially if you’re a person of color.

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#2951467

Preferred solution

Let the company propose a solution

New Reviewer

Lehman H Oct 08, 2021

I’m calling because I still haven’t got my glasses above four pair of glasses one of them was not ready they said call back in a week I called back in a week this is not right again call back again I

I was called out of my name in LensCrafters in San Francisco the name I was called again but it in and I guess you should know the rest no I take that back the name of the car with your black Nager and a *** so I need my glasses at me waiting for

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#2951437

Location

San Francisco, California

Cons

Everything was horrible

Loss

$300

Preferred solution

Let the company propose a solution

PissedConsumer2896142 of Blacklick, OH Sep 22, 2021

Price

1.0

I was charged $ 431 for my lenses. Turns out they made me pay for 2 lenses even though I only have one eye. They just need to put a glasls lens lense

User's recommendation: Stay away from them.

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#2896142

Location

Columbus, Ohio

New Reviewer

Melissa W Oyg Sep 17, 2021

My old employment dates from 1995

I just wanted to see if you can give me a number for someone to verify my old employment from back in 1995. Is there a phone number or something?

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#2879120

Location

Muncie, Indiana

New Reviewer

Joseph L Bgs Sep 14, 2021

Poor Custer service to discuss a problem when you call corpirate

1.0

I had an issue with a pair 4months old. I call the store I purchased them. Final answer oh we can't help So I to call corporate. Corporate had a totally confusing system of prompts. After trying over 10times to figure out the correct prompt , I talked to a call rep. And said she couldn't help but she would email a form to send.in my problem) complaints. The site would not allow you to submit it. I believe company did this on purpose, so you give up. I'm lost. options.hobest go elseswhere

User's recommendation: Go elsewhere.

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#2871319

Loss

$170

Preferred solution

Let the company propose a solution

New Reviewer

Terri S Kku Sep 11, 2021

Ruined lenses

1.4

The attachment is a picture of my 6 month old glasses which I had made at lenscrafters in White Marsh Mall. After repeated cleaning thinking my lenses were constantly dirty, I saw this problem in some stadium lighting one night. I went back to the store the next day...

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2 comments

Terri S Kku Oct 11, 2021 #2075712

No response from lenscrafters at all.

0 1

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#2860669

Location

Nottingham, Maryland

Product

Lenscrafters Eyeglasses

Pros

Nice selection of frames
Convenient location

Cons

Lenses scratch way to easy
Anti-glare coating flakes off

Loss

$300

Preferred solution

Let the company propose a solution

Companies Similar to LensCrafters

New Reviewer

Howard N Qed Aug 27, 2021

Conplain

My glasses I ordered was told they were going to be shipped yesterday morning at 8:30 they would never received today?

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#2816291

Preferred solution

Deliver product or service ordered

PissedConsumer2799721 of Granada Hills, CA Aug 22, 2021

I already submitted my complaint

I need a manger to contact me !! I need a call back I called so many times your phone and no one picks up the line Horrible service

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#2799721

Location

Granada Hills, California

New Reviewer

Therese I Aug 22, 2021

Compkaint

I need to talk to someone I need to talk to someone to hear my complaint Why is it difficult for someone to call or answer my call????

User's recommendation: They gip you to buy more product than you should.

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1 comment

Therese I Aug 22, 2021 #2051393

I need a manager to call me !!!

0 0

#2799666

Location

Simi Valley, California

Loss

$250

Preferred solution

Price reduction

New Reviewer

Jessica N Baz Aug 12, 2021

Refuse to refund.

I was over charged $165 for eye appointment to try contacts. Contacts arent for me but they refuse refund. Hey

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#2766829

Location

Fayetteville, North Carolina

Pros

Staff
People were nice

Cons

Poor service
Hustler
Corporate office is a rip off

Preferred solution

Refund and apology

New Reviewer

Jessica N Baz Aug 12, 2021

Refusal to refund overpayment charged to my insurance company and myself.

Hello , A few months ago I got a eye exam and I tried out contacts. My first visit I was over charged $165.00 per Lens Crafters and my insurance company.

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#2766801

Location

Fayetteville, North Carolina

Pros

People were nice
Optomotrist
Staff

Cons

No apology
Over priced

Preferred solution

Full refund and a apology.

New Reviewer

Sara T Ivx Aug 10, 2021

Complaint

1.0

Original review updated by user Aug 10, 2021

I was in your Montgomeryville Pennsylvania store today having lenses filled for my daughters glasses. When her and I walked into the store we were greeted by a wonderful woman who was a store manager named Wanda. She helped us out, got us all set up and told us her...

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#2759712

Location

Hatfield, Pennsylvania

PissedConsumer2735013 of Toronto, Canada Aug 02, 2021

Glasses

1.1

Got my new reading glasses yesterday and the lenses are falling out. I have been with LensCrafters for 30 years. But no more.

User's recommendation: Don’t go there.

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#2735013

Location

Toronto, Ontario

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Insurance Plans Acceptance	2/5
Diversity of Products or Services	2/5
Additional Fees	2/5
Price Affordability	2/5
Delivery Service	2/5

LensCrafters Reviews

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Rating Details

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LensCrafters Reviews

Lencrafters - Overcharged for Varilux lenses?

Bad experience

Can't get a status of my replacement glasses from Broadway Macy's location

I thought LensCrafters vista store that was fair and did not judge people with color they were away with the sexual preference but evidently I was totally wrong with that but I won’t make that mistake

I’m calling because I still haven’t got my glasses above four pair of glasses one of them was not ready they said call back in a week I called back in a week this is not right again call back again I

Price

My old employment dates from 1995

Poor Custer service to discuss a problem when you call corpirate

Ruined lenses

Companies Similar to LensCrafters

Visionworks

Stanton Optical

Pearle Vision

Hakim Optical

Conplain

I already submitted my complaint

Compkaint

Refuse to refund.

Refusal to refund overpayment charged to my insurance company and myself.

Complaint

Glasses

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