LensCrafters Reviews and Complaints
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1
ISSUE RESOLVED
674
TOTAL REVIEWS
$84.8K
CLAIMED LOSSES
$469
AVG LOSS
230K
PAGE VIEWS
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Cons
- Customer service
- Poor service
- Customer services and the quality of the glasses
Pros
- Some of the staff
- Selection of frames
- Range of products you offered
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- Latest review first
- Most helpful reviews first
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Most Helpful
This past Sunday I went to Lencrafters to look into sunglasses since it was the last day of their 40% off sale according to the details in the ad. I wanted to go with Varilux Physio Enhanced since this is what I use in my everyday glasses and they have been the best...
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33 comments
You pay for the Quality Of the Lens I have got varilux looks lenses from Lenscrafters for years! Are they expensive Yes is the quality there Yes people that complain about The prize need to go shop at America’s best that’s the quality you deserve!!
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Review
LensCrafters - Disappointed
After shopping and having my new glasses Adjusted I sat across the desk of the salesman who helped me- who was interrupted several times by another employee who was waiting on a customer . She had several questions and both salespeople spent well over 15 minutes resolving something on an iPad! Never said excuse me, no apology for the interruption and went on like that in front of me while a patiently waited.... Finally I got up And left and said I was out of time. Neither realized that I was pissed. Just plain BAD etiquette at a store that I liked
1 comment
Review
Service
Lenscrafters Customer Care
Pros
- Great doctors
Cons
- Inconsistent costumer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
LensCrafters in Chicago, Illinois - They don't honor the gift of sight program
Got glasses throu gift of sight program. But after I picked my frames out, got told I could only get the frames bent... Also said they fix everything when lens get put in. Not even close, left lens screw won't get right enough to keep left lens in frame. I go back to same location and get told every excuse for why can't put a new screw in and worse get me a different frame that won't allow lens to fall out. But no plus get bitched put on how LensCrafters no longer does gift of sight program or discounts for low income folks. So am worse of that before cause least had old glasses know don't have them eighter. Not sure what food
Review
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution
LensCrafters in District 5 Clarksville, Maryland - Lens coating coming off
LensCrafters makes a low quality product. My Coating from lenses have come off repeatedly on multiple sets of lenses. It does not even last a year. When u ask them about poor quality they act like this is the first time they have heard this. They want to sell you $500 lenses every year. I have been their customer for the last 15 years. But not anymore. Their product is low quality and their customer service shows that they don't care.
Review
Product
Lenscrafters Eyeglass Lenses
Pros
- Some of the staff
- Selection of frames
- Range of products offered
Cons
- Lenses scratch way to easy
- Sub standard lenses
- Anti-glare coating flakes off
Reason of review
Bad quality
Loss
$400
Preferred solution
Replace my lens at no cost
Tags
LensCrafters - Optometrist got my prescription wrong
Dr. Doyle of Indianapolis wrote an incorrect prescription for my glasses. I went in for recheck and asked to see a different doctor. It sounds like others have had problems with Dr. Doyle, who felt the need to say during my 1st exam, “I know what I’m doing.” When I was being checked in for the re-exam, one of the techs said, “that’s been happening. Unfortunately she still works there.
Review
Product
Lenscrafters Eyeglasses
Today I got my new glasses ( this is the 2nd eye exam this year) and they got it right!! Dr Jenson at Bayshore Towne Center ( across from the California pizza kitchen is AWESOME!!) I went in Sunday because my left eye was twitching and I started to experience worse...
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Review
Product
Lenscrafters Eyeglass Lenses
Pros
- Range of products offered
- Some of the staff
- Range of products you offered
Reason of review
Exactly as described/ advertised
Tags
LensCrafters in Medford, Oregon - Paid $139.00 and got nothing for it.
First my eye exam was a half hour late. The employees were very unprofessional/unfriendly. Than after my exam it took 20 minutes before someone helped me get glasses. I picked out the frames I wanted. And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it. Just paid $139.00 for an incomplete prescription. I asked the woman about and she says oh let me get that for you. She comes back and says we don't give out that information. So basically I threw away $139.00. Not paying $550 for a pair of glasses that I can get for $160.00 elsewhere.
Review
Service
Lenscrafters Customer Care
Reason of review
Access/ activation issues
Loss
$139
Preferred solution
Deliver product or service ordered
LensCrafters in Memphis, Tennessee - Refund
Refund check from home office
Review
Very disappointed with the service. I ended up paying more money to fix the problem they caused. Was told that she was new and very sorry but if I wanted my glasses fixed I would need to pay more money. 3 weeks later without my glasses and I couldn’t drive home. I want...
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Review
Product
Lenscrafters Eyeglasses
Cons
- Poor service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
LensCrafters - Luxottica
Four month old glasses covered under the purchased insurance. Frame has a manufacturing default. I must send my glasses back to get a repair. Well I can’t see if I send glasses back. Does this sound like a company that really cares .
Review
Product
Lenscrafters Eyeglasses
Reason of review
Bad quality
Loss
$700
LensCrafters in Denver, Colorado - Ungodly slow ungodly expensive
Spent more than $550 on a single pair of glasses it takes two weeks or more to receive your glasses. At America's Best.. the most expensive glasses plus all the add-ons are less than 250.00
Review
Pros
- Some of the staff
Reason of review
Pricing issue
Loss
$500
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As Mark Twain once quipped: "common sense is not so very common" or something like that. You are describing the actions of mere store clerks with a probable public school education in "feelings" or similar and nothing else. Best to shop elsewhere.