LensCrafters Reviews and Complaints
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Customers don't like
- Customer service
- Customer services and the quality of the glasses
- Poor service
Customers like
- Some of the staff
- Selection of frames
- Range of products you offered
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I purchases a pair of glasses with transition lenses at Lenscrafters. Shortly after my warranty was over my lenses started to fade it looked like the coating was coming off. I went to store and I was asked if I wore the glasses on my head because it could be fading due...
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I didn't like
- Customer services and the quality of the glasses
I spent $467.09 out of a total of $759.09 (insurance coverage) I am nearly legally blind in the right eye. I started calling LensCrafters on the 12th day after the order was placed. I was told "No later than Tuesday or Wednesday Sept 11th or 12th. I was told on Sept...
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I came into the Lenscrafters store expecting my scratched lenses to be replaced since I purchased only in May 2018. At the time I explained that I did not want scratch resistant coating since that was a problem in the past and didn’t work for me. It was never explained...
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In May 2018, I went to Len’s Crafters in Cordova, TN had an eye exam, picked and purchased frames. I paid out of pocket 300 with insurance. I’ve always been nearsighted and I’ve never wore bifocals although a few years ago I realized I was having trouble seeing certain...
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LensCrafters - Very bad
I bought a pair of glasses with a discount. I was told by the sales man i could return and get a second pair at the same discount. When i returned several weeks latter i was told the discount had expired. Salespeeson claimed there was no note in my file to indicate the previous promise
I have had two sets of poly lenses in six months that have started to chip and crack after six weeks.I don't drop them and only use their cleaner.Something is wrong,I can't be the only one this is happening to.I was told by one employee that I did not have a warranty...
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SUBMIT A COMPLAINT Vision, Glasses, Lenses Rx sunglasses Lenscrafters Somerset Mall Troy MI / Rx sunglasses 1 United States Add a Comment My name is Michael Blacher. I recently had updated Rx lenses placed in an existing frame. I was told 5-7 days. ( WHAT HAPPENED TO...
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Purchased lens in August 2017 for my revo frames that I had purchased from them the year before. Was advised by sales associate to purchase the insurance on them that way in six months I could get a pair of brand new lenses. Ordered a new pair in January 2018, didn’t...
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Received a 50% off offer by email, which was extra 10% vs in store offer. Email link wasn’t working, store claimed they couldn’t assist as it was a head office issue. Head office were aware of problem, but blamed 3rd party company who is handling for them. After...
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Similar to LensCrafters
I went to Lenscrafters and ordered 2 pairs of glasses on June 1, 2018. I went back 4 times (8 times round trip) plus 1 phone call because of lenses that were ordered incorrect. I had to pay extra $ for that. (Their error) I called the manager twice and was told they...
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