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Placed an order for sunglass 3 weeks back. No response yet. The store location is at Burlington MA. Called up the store , they could not even confirm when can i expect it. But while i placed the order , they promised for 2 weeks of time and now i have a doubt if i will...
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#1168256
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My 13 year old son broke his frames after just two months. He did not have insurance on them so he planned on buying new frames. BUT the frames were discontinued. Because his lenses were made only for these discontinued frames HE HAD TO PURCHASE NEW FRAMES AND LENSES....
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1.2
I didn't like
  • Customer services and the quality of the glasses
#1163171
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Do not go to the Annapolis Mall Lens Crafters. The glasses will not last. The coating is coming off my left lense causing me to be just about blind in that eye in a pair of glasses that isn’t a year old. Sure.. they will fix it.. for another 40% off.. like I’m going to...
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1.0
#1153110
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LensCrafters - Update on coach glasses i bought from lens crafters

LensCrafters
#1164490
My eye doctors office was kind enough to order the piece that broke for only$50.00 and fixed my coach glasses whereas lenscrafters had refused to repair it, and suggested i had to buy a new pair. Never again will i use lenscrsfters. Ripoff.
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LensCrafters - Angry staff

LensCrafters
#1110683
Seems after several visits for contacts the staff seems to be in a dark mood. The optometrist and 1 lady who was from another store were cheery all others sulked about and seemed to be annoyed and hard to talk to. Still have not received my contacts. Not sure why the bad moods but this is not customer service.
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Lenscrafters Customer Care Review

LensCrafters
#992172
1.0
Details
Annoying phone calls from lenscrafters. Staff will say anything to get you to schedule an appointment. Staff will pressure you to make an appointment and they dont care whether your busy or sleeping, they will still call you.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Lenscrafters Customer Care Review

LensCrafters
#956163
Rude customer representative! Looked at me as if I can't afford the glasses I'm looking at!
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Eye glasses were made from a prescription. They were needed for corrected vision in a flight simulator. The store said they would work with me and the time frame needed. Simulator training would not start for a couple more weeks. The glasses did not work in the cock...
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#1152386
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LensCrafters - Congratulations to you - temporary $$ gain for you - permanent loss of two customers
Wife purchased pair of sunglasses - expensive brand - no name as this is about Lenscrafters - have talked to sunglass company - frames supplied to Lenscrafters with understanding that Lenscrafters will provide follow up service - frame around lens snapped - after about...
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#1131995
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This is my 3rd pair of glasses and my last! This time, they lasted only 6 months! The frame broke and I thought perhaps that they might give me a discount towards another pair, since I paid $370 ! They said I didn't purchase the one year plan so they couldn't replace!...
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#1110070
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I've purchased my third sunglasses from LensCrafters Annapolis Mall location and after one year of very gentle use ( always in the case ,never left in the hot car, just using them during driving to work and back) the lenses on one side started to peel around the edges...
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1.3
I didn't like
  • Lenscrafters annapolis mall refused to fix the problem
#1106555
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I am very disappointed in the quality and service of len crafters. I purchased two sets of glasses from len crafters and the quality of the glasses do not fit properly, they smeared all the time, and the cost of the glasses were outrageous. I will do my best to never...
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1.0
I didn't like
  • Customer services and the quality of the glasses
#1099494
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I traveled 350 miles so I could get same day glasses. On the train home I noticed air bubbles in the lenses. I called back and talked to the person who sold me the glasses and she said she was aware of it and ordered new lenses and would make a new pair. All I needed...
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1.0
I didn't like
  • Poor quality
  • Service or quality
#1098197
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I bought a pair of glasses from LensCrafters. I returned two weeks later because I can see better close up with my old glasses than my new ones. I arrived 10 minutes late. The girl at the counter was very upset with me. She said your appointment was 1:30. You're 10...
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#1097434
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