Most helpful review
New Reviewer
This past Sunday I went to Lencrafters to look into sunglasses since it was the last day of their 40% off sale according to the details in the ad. I wanted to go with Varilux Physio Enhanced since this is what I use in my everyday glasses and they have been the best...
View full review
View full review
33 comments
#1516269

You pay for the Quality Of the Lens I have got varilux looks lenses from Lenscrafters for years! Are they expensive Yes is the quality there Yes people that complain about The prize need to go shop at America’s best that’s the quality you deserve!!

View more comments
ID
#325902 Review #325902 is a subjective opinion of poster.
Location
Seattle, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
LensCrafters - Invoice and Eye care Insurance
LensCrafters - Invoice and Eye care Insurance
LensCrafters - Invoice and Eye care Insurance
Hello, i was trying to download a copy of my Invoice that was included in my email when my glasses where shipped but it only opens up a blank website, i tried several web browsers and all did the same just a blank page. could i please receive a copy of my invoice , I...
View full review
View full review
ID
#3574598 Review #3574598 is a subjective opinion of poster.
Location
Lexington, South Carolina
Pros
  • People were nice
  • No con yet
  • Professional
Cons
  • None yet
Preferred solution
repaired or replacement lenses
Gentlemen, On June 6 2021 I purchased a pair of lenses, art lens crafters store in jersey city, NJ and i used my own frame Emporium Armani purchased a couple of years ago at the lens crafters in Livingstone NJ. i had been your client, as well as my family for roughly...
View full review
View full review
ID
#3565541 Review #3565541 is a subjective opinion of poster.
Location
West New York, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I had an eye exam for new contacts in March 2022. I had to return a week later due to one contact was not working out for me. I had a second exam but was told that my prescription had to be ordered. After almost a month i called back and asked about my prescription. I...
View full review
View full review
ID
#3525940 Review #3525940 is a subjective opinion of poster.
Location
Reno, Nevada
Cons
  • No service after the sale
Loss
$284
Preferred solution
Full refund
New Reviewer

Resolved: Sanford Mall Store

Update by user Apr 27, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Apr 27, 2022
The worst customer services where they blame on customer the bad care of ur glasses. Even explained them the situation they dont understand or believe my concern. Because the 30 days guarantee expired n i dont buy the extra guarantee they offer. Its a shame LENS CRAFTERS. Never again. The bad attitude of one guy there with beard kind of latino or italian black hair

User's recommendation: 0 recommendations.

View full review
Resolved
ID
#3521276 Review #3521276 is a subjective opinion of poster.
Location
Sanford, Florida
Pros
  • Some of the staff
Cons
  • Bad quality pence
Loss
$285
Preferred solution
Full refund
New Reviewer
LensCrafters - Glasses
Did eye exam and purchased glasses last year. Felt like the gentlemen was trying to see me extra stuff to waste more money. Once my glasses were ready went to pick them up and again felt rushed. After a few months the lenses started to fade and stain and I thought it...
View full review
View full review
ID
#3509906 Review #3509906 is a subjective opinion of poster.
Location
Sterling, Virginia
Preferred solution
Full refund
Dear Lens Crafters Customer Service Representative, I purchased a pair of Vogue sunglasses for myself and a pair as a gift. After purchasing the sunglasses, I was informed there were no Vogue sunglass cases available. I asked if I could return and pick up the case once...
View full review
View full review
ID
#3478958 Review #3478958 is a subjective opinion of poster.
Location
Livermore, California
New Reviewer

Problems with my glasses

Broken frames and warranty. I am calling on behalf of pissed off customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
View full review
ID
#3442616 Review #3442616 is a subjective opinion of poster.
Location
North Richland Hills, Texas
Cons
  • Bad quality pence
Loss
$143
Preferred solution
Let the company propose a solution

Need help on tracking my order

I purchased an Oakley Frame on March 6,2022. Received an order notice thru an email. Frames were shipped via USPS. Several days later I received an email telling me the frames were delivered. The shipping address was for a UPS Store with storage lockers. Luis Santos / Ron 4302 Hollywood Blvd #5005 Hollywood FL 33021-**** (754) 423-**** Frames were not in the storage locker. I need the USPS tracking number soI can contact USPS and ask where the frames are!!! Thanks, Bill

User's recommendation: Received a full refund on my missing frames!

View full review
ID
#3426532 Review #3426532 is a subjective opinion of poster.
Location
Machala, Provincia De El Oro

My local lenscrafters wont honor a warranty scratch repair for my wife

My local lenscrafters wont honor a wareanty scratch repair for my wife because shes 1 week late from her warranty expiring... this is outrageous. The rep she spoke to at this location declined and tried to upsell a brand new pair of glasses and lens!!
View full review
ID
#3406454 Review #3406454 is a subjective opinion of poster.
Location
Thornhill, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Initiate Return

LensCrafters - Initiate Return
LensCrafters - Initiate Return
LensCrafters - Initiate Return
LensCrafters - Initiate Return
Update by user Mar 11, 2022

Company fixed the issue and I have been provided with product replacement.

Original review posted by user Mar 11, 2022
I received sunglasses that I purchased online. However, the frame was severly bent upon delivery. I would like to start the process to return the product, however the website will not let me access return information or email customer's service. What should my next step be?
View full review
Resolved
ID
#3399169 Review #3399169 is a subjective opinion of poster.
Location
Irvine, California
Loss
$192
Preferred solution
Full refund

What happened to Lens Crafters. Not a pleasant visit.

LensCrafters - What happened to Lens Crafters. Not a pleasant visit.
LensCrafters - What happened to Lens Crafters. Not a pleasant visit.
Clerks weren't accomidating and rude. Glasses weren't tinted as promised when paid for, now have to wait another week so they can reorder and hope they are tinted. Not a pleasant visit. Didn't offer to adjust them or see if they seemed right, just handed us the glasses. Will not recommend in future and will be getting glasses elsewhere.w
View full review
ID
#3366628 Review #3366628 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problem with lenses

I ordered sapphire colored lenses they looked blue on paper but when I received them not even close to blue more like a gray . talk about misleading practices,a real let down

User's recommendation: Don't buy from lenscrafters.

View full review
ID
#3322490 Review #3322490 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • Customer services and the quality of the glasses
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very poor customer service Exton lensecrafters manager

LensCrafters - Very poor customer service Exton lensecrafters manager
Poor quality of glasses and when complaining were forced to return and leave. Ruthanna was very unprofessional.
View full review
ID
#3317468 Review #3317468 is a subjective opinion of poster.
Location
West Whiteland, Pennsylvania
Cons
  • Poor management and customer service
  • Customer service
  • Bad quality pence
Loss
$150
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I was there just 10 minutes ago showing my recently bought unaligned pair of glasses . I was not wearing mask which I had all my vaccinations as well as boosters standing a few step back from the counter. As one lady was taking care of the repair I wanted to see how...
View full review
View full review
ID
#3294819 Review #3294819 is a subjective opinion of poster.
Location
Garland, Texas
Preferred solution
I indicated my solution: an apology and a different pair of glasses which would not remind me of today’ s incident

Invoice Request

The email I have to download invoice for order #413075****282 - does not allow me to download the invoice, I keep getting an error. Can you email me the invoice please.
View full review
ID
#3254054 Review #3254054 is a subjective opinion of poster.
Location
Los Angeles, California

Brands Related to LensCrafters

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article