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LensCrafters - Cincnnati Ohio Lens Crafters at Kenwood Mall

I have spent about the total of $7,000.000 at the Lens Crafter at Kenwood Mall. I recently had lens put in five pair of Cartier Frames. That cost almost $2,000.000. I live 200 miles from Cincinnati Ohio and have made a big effort for years to buy Cartier glasses at this store. I ask the Manager Jenn to overnight these glasses to me as I needed them really bad because my eyes had changed a lot. She insisted that I pay $36.00 for shipping overnight. I have never had to pay for overnight shipping in the past. I THINK THIS IS SO CHEAP !!!! I told her I would complain . She had given me a discount on my lenses !!! But still it is not good business to do your customer this way. I just don,t think it is right and I would like to talk to someone about this
#1450411
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LensCrafters in Washington, District Of Columbia - New store inside macys dc

They have a new store that opened in december. Everyone got 50% off eyeglasses including lens. Problem is I ordered superthin lens. The lens is noticeably thicker than my glasses that are superthin. Optician claims its either the prescription or the frame size. I dont buy that when i hold them up to compare. Paid $25 extra to have corners buffed down. Hardly any difference at all in thickness. This is not the first time Ive had opticians pull the thin vs superthin trick on me. I had to visit three optometrist shops in california before I got the real deal on superthin lens. Other places lied and i refused the pair they offered even if cheaper. Most likely even though the customer service was acceptable I will not be returning if I can help it.
3.3
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Additional Services
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
#1447717
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When I walked in Lake Forest Mall Gaithersburg Maryland Lenscrafters store. Their was the manager Christine sitting their. She summoned me to come over. She was very unfriendly and acted like I was a bother to her. She was waiting on me to purchase the glasses I had...
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Anonymous
Dusty

This type optician only cares about appearances. Being rude is a compliment to her ego that means she outclasses you the customer. Too bad they cant all go into real estate or...

Anonymous
Dusty

Actually these are people who belong in banking or real estate since all they care about are impressions. She wanted to impress you with the idea she outclasses the customer. ...

1.0
I didn't like
  • Manager christine poor unfriendly uncaring customer service
#1441720
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I purchases a pair of glasses with transition lenses at Lenscrafters. Shortly after my warranty was over my lenses started to fade it looked like the coating was coming off. I went to store and I was asked if I wore the glasses on my head because it could be fading due...
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2.7
I didn't like
  • Customer services and the quality of the glasses
#1370708
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LensCrafters had to reorder 17 days later

I spent $467.09 out of a total of $759.09 (insurance coverage) I am nearly legally blind in the right eye. I started calling LensCrafters on the 12th day after the order was placed. I was told "No later than Tuesday or Wednesday Sept 11th or 12th. I was told on Sept 11th: "We don't have a tracking number. The order has been lost. We had to reorder yesterday. It's going to take a while." This could have been done nearly one week ago. No other response from LensCrafters management
1.0
Details
Additional Services
Customer service
Exchange, Refund and Cancellation Policy
Reliability
#1352888
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I came into the Lenscrafters store expecting my scratched lenses to be replaced since I purchased only in May 2018. At the time I explained that I did not want scratch resistant coating since that was a problem in the past and didn’t work for me. It was never explained...
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1.3
#1351030
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In May 2018, I went to Len’s Crafters in Cordova, TN had an eye exam, picked and purchased frames. I paid out of pocket 300 with insurance. I’ve always been nearsighted and I’ve never wore bifocals although a few years ago I realized I was having trouble seeing certain...
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#1349828
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LensCrafters in Phoenix, Arizona - Very bad

I bought a pair of glasses with a discount. I was told by the sales man i could return and get a second pair at the same discount. When i returned several weeks latter i was told the discount had expired. Salespeeson claimed there was no note in my file to indicate the previous promise
#1326518
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I have had two sets of poly lenses in six months that have started to chip and crack after six weeks.I don't drop them and only use their cleaner.Something is wrong,I can't be the only one this is happening to.I was told by one employee that I did not have a warranty...
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Anonymous
Frank Guza

I had the same exact thing with my glasses. Lenscrafters would not stand behind them as I had not purchased a "Protection Plan". They did offer me a 30% discount on a new pair...

#1319758
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Contact LensCrafters

Mailing Address:
LensCrafters, Inc.
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
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LensCrafters Products and Services

SUBMIT A COMPLAINT Vision, Glasses, Lenses Rx sunglasses Lenscrafters Somerset Mall Troy MI / Rx sunglasses 1 United States Add a Comment My name is Michael Blacher. I recently had updated Rx lenses placed in an existing frame. I was told 5-7 days. ( WHAT HAPPENED TO...
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#1318839
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