LensCrafters Reviews

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New Reviewer
This past Sunday I went to Lencrafters to look into sunglasses since it was the last day of their 40% off sale according to the details in the ad. I wanted to go with Varilux Physio Enhanced since this is what I use in my everyday glasses and they have been the best...
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33 comments
#1516269

You pay for the Quality Of the Lens I have got varilux looks lenses from Lenscrafters for years! Are they expensive Yes is the quality there Yes people that complain about The prize need to go shop at America’s best that’s the quality you deserve!!

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ID
#325902 Review #325902 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer
I went to local Athens Lenscrafter store to get routine exam. I was unknowingly up sold for $99.00 eye exam that i could get from free to $59.00 elsewhere. Picked frames and lenses with consultant and was SOLD a bill of goods about my how great their lenses were. Life...
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ID
#2988465 Review #2988465 is a subjective opinion of poster.
Location
Athens-Clarke County, Georgia
Cons
  • Poor management and customer service
  • Not standing behind expensive glasses
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

Can't get a status of my replacement glasses from Broadway Macy's location

My glasses were veralex and scratch proof which had scratches and LensCrafters was going to replace them about 2 Weeks back . This is the Broadway Macys location in Walnut Creek . I tried calling gheir number to know the status as I need my glasses , no one is there to respond almost constantly . No body attends this store and run professionally . I need my glasses ASAP .

User's recommendation: Don’t ever use this store !

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ID
#2973186 Review #2973186 is a subjective opinion of poster.
Loss
$700
Preferred solution
Deliver product or service ordered
New Reviewer

I thought LensCrafters vista store that was fair and did not judge people with color they were away with the sexual preference but evidently I was totally wrong with that but I won’t make that mistake

Yes I said the sales manager will ignore you you could stay in store for 1520 minutes security security is aggressive towards people of color but I understand how a person could get away calling you a dumb Nager but in the store in San Francisco to be called a *** I just cant believe certain things happen with Z and then lie about it to deny it if youre going to be both of the call me out my name you should be burning up to say yeah I said it instead of lying about it thats the thing that hurt me more because for them to lie about it and then laughBut like they say the employees always right were getting were going to the customer because were LensCrafters Denali true

User's recommendation: Try to record your visit when you go to LensCrafters especially if you’re a person of color.

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ID
#2951467 Review #2951467 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I’m calling because I still haven’t got my glasses above four pair of glasses one of them was not ready they said call back in a week I called back in a week this is not right again call back again I

I was called out of my name in LensCrafters in San Francisco the name I was called again but it in and I guess you should know the rest no I take that back the name of the car with your black Nager and a *** so I need my glasses at me waiting for
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ID
#2951437 Review #2951437 is a subjective opinion of poster.
Location
San Francisco, California
Cons
  • Everything was horrible
Loss
$300
Preferred solution
Let the company propose a solution

Price

I was charged $ 431 for my lenses. Turns out they made me pay for 2 lenses even though I only have one eye. They just need to put a glasls lens lense

User's recommendation: Stay away from them.

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ID
#2896142 Review #2896142 is a subjective opinion of poster.
Location
Columbus, Ohio
New Reviewer

My old employment dates from 1995

I just wanted to see if you can give me a number for someone to verify my old employment from back in 1995. Is there a phone number or something?
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ID
#2879120 Review #2879120 is a subjective opinion of poster.
Location
Muncie, Indiana
New Reviewer

Poor Custer service to discuss a problem when you call corpirate

I had an issue with a pair 4months old. I call the store I purchased them. Final answer oh we can't help So I to call corporate. Corporate had a totally confusing system of prompts. After trying over 10times to figure out the correct prompt , I talked to a call rep. And said she couldn't help but she would email a form to send.in my problem) complaints. The site would not allow you to submit it. I believe company did this on purpose, so you give up. I'm lost. options.hobest go elseswhere

User's recommendation: Go elsewhere.

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ID
#2871319 Review #2871319 is a subjective opinion of poster.
Loss
$170
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
LensCrafters - Ruined lenses
LensCrafters - Ruined lenses
LensCrafters - Ruined lenses
The attachment is a picture of my 6 month old glasses which I had made at lenscrafters in White Marsh Mall. After repeated cleaning thinking my lenses were constantly dirty, I saw this problem in some stadium lighting one night. I went back to the store the next day...
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2 comments
#2075712

No response from lenscrafters at all.

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ID
#2860669 Review #2860669 is a subjective opinion of poster.
Location
Nottingham, Maryland
Product
Lenscrafters Eyeglasses
Pros
  • Nice selection of frames
  • Convenient location
Cons
  • Lenses scratch way to easy
  • Anti-glare coating flakes off
Loss
$300
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Conplain

My glasses I ordered was told they were going to be shipped yesterday morning at 8:30 they would never received today?
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ID
#2816291 Review #2816291 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

I already submitted my complaint

I need a manger to contact me !! I need a call back I called so many times your phone and no one picks up the line Horrible service
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ID
#2799721 Review #2799721 is a subjective opinion of poster.
Location
Granada Hills, California

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Verified Reviewer
New Reviewer

Compkaint

I need to talk to someone I need to talk to someone to hear my complaint Why is it difficult for someone to call or answer my call????

User's recommendation: They gip you to buy more product than you should.

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1 comment
#2051393

I need a manager to call me !!!

ID
#2799666 Review #2799666 is a subjective opinion of poster.
Location
Simi Valley, California
Loss
$250
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refuse to refund.

I was over charged $165 for eye appointment to try contacts. Contacts arent for me but they refuse refund. Hey
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ID
#2766829 Review #2766829 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Pros
  • Staff
  • People were nice
Cons
  • Poor service
  • Hustler
  • Corporate office is a rip off
Preferred solution
Refund and apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refusal to refund overpayment charged to my insurance company and myself.

Hello , A few months ago I got a eye exam and I tried out contacts. My first visit I was over charged $165.00 per Lens Crafters and my insurance company.
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ID
#2766801 Review #2766801 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Pros
  • People were nice
  • Optomotrist
  • Staff
Cons
  • No apology
  • Over priced
Preferred solution
Full refund and a apology.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Original review updated by user Aug 10, 2021
I was in your Montgomeryville Pennsylvania store today having lenses filled for my daughters glasses. When her and I walked into the store we were greeted by a wonderful woman who was a store manager named Wanda. She helped us out, got us all set up and told us her...
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ID
#2759712 Review #2759712 is a subjective opinion of poster.
Location
Hatfield, Pennsylvania

Glasses

Got my new reading glasses yesterday and the lenses are falling out. I have been with LensCrafters for 30 years. But no more.

User's recommendation: Don’t go there.

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ID
#2735013 Review #2735013 is a subjective opinion of poster.
Location
Toronto, Ontario

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