I had cataract surgery, so only the right eye changed. The doctor told me the left eye was so close to the old prescription that I need only replace the right lens.
I went to My local Lenscrafters with my new script to get one lens. I went there because I got the old lenses there and thought they would have an easy time matching the coatings and such. But NO!
I went to Lenscrafters at Bloomingdale IL, Stratford Square. I did not want to shop, I did not want new frames. I did not want to spend a lot of time or money.
I was greeted as soon as I walked in, I started telling the young man what i needed when he cut me off saying he would get someone to help me. He led me to another young man who introduced himself and shook my hand. It's been my experience that if a salesman wants to shake your hand it's going to cost you. He asked if I preferred to called Al, instead of Allen. At this point my high pressure salesperson warning light was flashing. Just how many times was he planning to use my name in the five minutes I planned to be there. So I told him " All I want is one new lens for the eye that had cateract surgery."
I was told it was against Lenscrafters policy to replace one lens. The salesman added that if they did replace one lens it would cost the same as two anyway. I said that's ridiculous I had surgery on one eye I only need one lens. He said he was sorry but that was the policy. I said if that's your policy I'll leave. Then he says he'll check with the manager. He comes back and says sorry they can't do it. Then he tries to sell me new glasses. I walked out!
SO lets recap. I had a new script. So the (It's the Law argument) I've seen in other Lenscrafters Won't replace a single lens posts doesn't work.
I had just seen the Doctor so it wasn't out of concern for my health that they refused to help me. The problem is greed.
They wasted my time and the gas I burned getting there and back. Screw em !
Product or Service Mentioned: Lenscrafters Manager.