I have used Lenscrafters since the early 90s. The last 3 times I have wanted to use my old glasses.
The first pair they said they could not put new lenses in made sense to me. They said the bottom of the lens were held in by fishing line and it was too stretched. OK, they got the sale of new frames they informed me would be able to be used for another pair of lenses. When I returned to have the lens replaced, they gave some reason as to why it could not happen & I bit again.
That time I got full plastic frames & again was assured they could put new lenses in them Yesterday I went to the Arrowhead Mall in Glendale AZ and was told if thye were over two years old, they could break and so lens could not be replaced. I walked out-goodbye Lenscrafters.