5726 W Saginaw Hwy, Lansing, MI 48917
Not resolved

Very disappointed with the service. I ended up paying more money to fix the problem they caused.

Was told that she was new and very sorry but if I wanted my glasses fixed I would need to pay more money. 3 weeks later without my glasses and I couldn’t drive home. I want all my money back. This was my face the next morning after I had the new glasses.

Plus I fell when stepping down from the curb because my new progression lens where wrong. Was told she was new and a first time user should not have been put in these type of lenses. Had a really bad reaction to the lenes had to take a steroid shot and 12 days of steroid pills. Ruined my vacation too because I cannot Drive without my glasses and my eyes blew up.

Two weeks was crazy to wait for glasses that arrived damaged and needed to be remade a 3rd time. Never again

Product or Service Mentioned: Lenscrafters Eyeglasses.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Full refund.

LensCrafters Cons: Poor service.

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