I have gone to the same LensCrafters for the last 5 years due to the proximity to my work. I will not return. I have no complaints about the doctor except for wait time.
The store is a complete other story. To keep this short, the store is understaffed and the attention to detail is not there. Ordered new lenses, of course it takes 2 weeks because of the anti-glare lenses. I called at 2 weeks and got the run around. I called the next day and they got the lab person on the phone to tell me that there was something wrong with the lenses and it would be another week. I again called at three weeks and they finally were able to find my lenses and have the lab cut them quickly for me.
After 3 weeks of dizziness and headaches, I went back. The prescription was filled incorrectly, and it was going to be another two weeks. The poor staff was overwhelmed with the 6 customers who were all waiting to be serviced. I do not blame the staff, I blame poor management for the lack of organization and lack of presence. The lab guy was calling all the shots on this particular evening. I spent 1 hour and 20 minutes waiting for resolution for this issue.
There have been a few select retail issues like this where I feel truly like I would never enter the building again or give the company my money and time. This is one such occasion.
The store is in Gwinnett Place Mall.