The Lenscrafter rep. Was extremely abrasive. Very defensive when showing her my scratched glasses. Immediately said,and I quote, "Those can't be fixed", before I could say one word. I was actually there to purchase new lenses. You should be listening to what the customer has to say and not assuming what the customer is requiring. The customer is always king.
I will never return or ever buy any products from Lencrafter. You really need to better screen your employees, and focus on hiring customer oriented people. I would expect you to answer this complaint at your earliest convenience.