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LensCrafters review in Toronto, Ontario: Earsocks/Temples replacement

2.0
Details
Bought an expensive pair of Oakley prescription glasses. Earsocks ripped. Store at fairview mall in toronto said sorry we do not stock those and cannot get replacement. Have to go to Oakley or can buy a new pair. Oakley says sorry we do not have replacement parts. Will not deal with lenscrafters or oakley again.
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Review
#1482452 Review #1482452 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Pros
  • People were nice
Cons
  • After sales service and replacement parts are terrible
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • Lenscrafters Poor Quality
Received a 50% off offer by email, which was extra 10% vs in store offer. Email link wasn’t working, store claimed they couldn’t assist as it was a head office issue. Head office were aware of problem, but blamed 3rd party company who is handling for them. After...
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Review
#1313416 Review #1313416 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$70
1.0
Details
I would like to share my recent experience. I went to the Oakville Place Lenscrafters store a month ago. I picked out Ray Ban glasses. The rep said that I would need to get my prescrption and the cost for Ray Ban lenses would be $85 plus the cost of the Ray Ban...
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Review
#876627 Review #876627 is a subjective opinion of poster.
Product
Ray Ban Sunglasses
Cons
  • Customer service
Reason of review
Not as described/ advertised
I bought a pair of prescription glasses on January 2016 at Lencrafter Square one mall Mississauga Canada. I wanted a second pair as a back up so i went back to the same location on September 27/ 2016 at about 5:30 pm to purchase my second pair. The staff who assist...
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Review
#948958 Review #948958 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Order processing issue

Lenscrafters Appointment Review

1.0
Details
booked an appointment for 3.15 and wasnt seen till 4.15. I should bill these clowns for wasting my time. staff was useless and said "it is what it is". last time I EVER come here.
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Review
#691261 Review #691261 is a subjective opinion of poster.
Reason of review
Poor customer service
I purchased prescription lenses and designer frames (spent $600). Was told it would take 2 weeks max to get my glasses and that someone would contact me. When I called to follow up after 2 weeks, I was told the lenses came in and that some would call me later that...
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1 comment
Anonymous
#897360

wow, which location is this? a friend of mine had the same thing happen to him...

Review
#480156 Review #480156 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
After my eye exam I go in to just get a new pair of lenses. My old frames where fine so I figured I'd be saving some cash. When I get in, the attendant I talk to instantly starts pushing me to get the most expensive lenses there are, claiming they're better. After a...
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2 comments
Anonymous
#689846

Hello, I would like to educate all those *** people that do not know the difference between opticians, optometrists and ophthalmologist ! OPTICIANS That work for LensCrafters are educated people that have a degree in optics. Mostly math and physics at college level. So to understand this clearly,they play the roll of a pharmacist . Know about the pathology of the eyes and understand what is being dispensed! An optometrist

Is the person you go to when you need a prescription . Both opticians and optometrists are educated to fit you with contact lenses An ophthalmologist is a specialist in eye surgery .They are in the health profession . They are not "SALES" people ! They are not there to be disrespected by customers like you. What line of work are these disrespectful

Customers do for a living? Would they like to be visited by your health care professional and complain about your work. Call you a liar, sleeze bag,and ***? Don't shoot the

Messenger people! There are some people in the health sector that are not as professional as they should be. Just educate yourselves before shooting off your mouth. Karma is a *** :(

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Review
#419925 Review #419925 is a subjective opinion of poster.
Loss
$300

Lenscrafters- delete unhappy messages off of their Facebook, and TERRIBLE service!

I went to a Canadian store....and received such horrible customer service that I ended up going elsewhere to buy my $600 prescription glasses. Needless to say, I had a word or two to say to Lenscrafters. I went on their Facebook page (they don't have one specifically for Canada) to tell them about my experience and since I made my purchase elsewhere (and was likely not about to return), you know what these guys did? They deleted my post!! I screencaptured everything and I want to inform all potential customers out there...just be cautious with these guys! What sad, sad practice! Not only am I never going to purchase from them, I am telling all of my friends to skip these guys too! Absolutely upsetting and unbelievable behaviour from a company this size!!
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1 comment
Anonymous
#542244

Hi LensCrafters. I appreciate your getting back to me. Don't think I'll be getting a pair of glasses anytime soon but I want to let you guys that your follow-up is appreciated in any case.

Review
#344444 Review #344444 is a subjective opinion of poster.
Tags
  • Facebook page

Really disappointed with the Discounted Price and service of Lenscrafters in Oakville, On.

They advertise 50% discount on Lenses on the phone and on-line , but my total bill worked out to $540 for a pair of Transition+Progressive lenses along with a frame made in China. So would the original bill then work out to between $700-1000.00. I cannot understand how I got ripped off, unfortunately I did not survey other optical shops before going there. I asked them to photocopy the eye doctors prescription and they told me go next door pay and get it photocopied, so much for service. I am totally disappointed, with their prices and service.
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Review
#260251 Review #260251 is a subjective opinion of poster.

Contact LensCrafters Customer Service

Website:
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Products and Services Reviews

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Lenscrafters scammed me

I read several scathing reviews for lenscrafters, and sadly did not listen because I fell in love with a pair of burberry frames from their store. Not only did they screw up my lenses by squeezing them into my frames (purchased alongside the lenses, so you'd think they could cut the lenses the right size), but when I showed them that I could not see out of them for they were so warped it made me dizzy - they tried to blame it on me claiming I gave them the wrong prescription. Eventually they forced me to upgrade to higher index lenses for even more money. Sadly I realized after the 90 day guarantee was up that they had not even given my the correct prescription! The difference was minimal so I didn't notice until I participated in a contact lens study where they checked the prescription of my glasses and asked me how old the lenses were...long story short they verified that the prescription I had given lenscrafters was not the prescription of the lenses I got. For close to $500 I'd expect better customer service and the right prescription. I've never been treated so horribly by sales associates before, they were snobby and tried to blame the store's mistakes on me, apparently the customer is never right in this chain. Save yourself the hassle, don't buy from lenscrafters.
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2 comments
Anonymous
#339006

I purchased 2 pair of glasses and my wife purchased 1 pair on the same date in July, 2010. I have had constant nose pad problems with one pair.

Have had 3 or 4 nose pads and they still make my nose sore and red.

They will not replace the glassses due to the 90 day limit, but will replace the lens for 25$. hope I don't get cancer on my nose, will cost them more than a pair of glasses.

LensCrafters
#334260

Hi I'm Holly with LensCrafters. I am sorry you are not satisfied with the glasses you received.

I would be happy to contact the store for more details to see if there is anything we can do to assist. Please email me the store you visited and your name to icare@LensCrafters.com and I will gladly contact the Manager to see what we can do.

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Review
#257404 Review #257404 is a subjective opinion of poster.