Not resolved

We had purchased the extended one year warranty on our glasses because the sales rep advised all is covered except loss and advised us of the low copay amounts. We were even told to mark our calendars to be sure we didn't miss the lense replacement.

We went in to order the new lenses and were then told that neither of us were covered under the warranty for lenses because they were varilux which isn't covered. They did advise we would get new frames under the copay.

This is ridiculous that we had purchased 3 extended warranties, at different times and different sales persons at the same Lenscrafters location who SOLD us the varilux lenses, yet never mentioned they wouldn't be covered. We will be looking for another vendor under our insurance coverage!

Product or Service Mentioned: Lenscrafters Eyeglass Lenses.

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