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Lenscrafters - Eye Exam Review from New York, New York

3.5
Details
Me and my wife both bought glasses from lens crafter's close to the smithaven mall .The people helping us with the glasses were great excellent but the eye doctor that my wife went to was in there for 10 minutes the most and they charge an extreme amount of money for a exam I never paid that high ever in my life 190.00 . that rediculous really I'll never go back there ever they lost me my wife and my 3 kids no way sorry .
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Review
#751463 Review #751463 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Pricing issue

Lenscrafters - Eyeglasses Review from New York, New York

1.0
Details
I purchased a 600.00 eye glasses from lense crafter in the mall on Staten Island New York I returned the glass 4 times with one lens kept falling out eventually it fell out again and lost it . I spoke to the general manager and said they could sell me one lens you will have to buy both also it would be cheaper to buy the frames to get a discount on the lens which would still cost me over 500.00 they were not interested in helping me at all other than charging me full price again for a pair of glasses poor customer satisfaction. I went to Costco and got a eye examine and new pair of glasses and frames and also had new lens in my frame that I recently purchased from lens craters all for 400.00 I would not reccomend lense crafters to anyone .
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Review
#722586 Review #722586 is a subjective opinion of poster.
Reason of review
Bad quality
While attempting to purchase a new pair of glasses, a Lenscrafter worker took my glasses to see what type of lenses they were. She then returns with my glasses' frames broken in half. She apologized and said she would give me a temporary pair of glasses. I was pissed...
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2 comments
Anonymous
#774666

If they broke your glasses because they had to determine what type of lens you are in, then you are entitled to a new frame from their inventory. Did you talk to the general manager of the store?

If they refused, did you go to the district manager?

I'm familiar enough with LensCrafters to know that this was NOT handled the way that LensCrafters corporate wants stores to take care of their customers. If the story is true, and you're not leaving out some key information(like the frame was soldered) then you should be receiving a free frame.

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Review
#463664 Review #463664 is a subjective opinion of poster.
Loss
$600

STAY AWAY FROM LENSCRAFTERS QUEENS CENTER STAY AWAY FROM AMOS CHANG

I went in to get fitted for contacts and Dr. AMOS CHANG said I ha something stuck in my eye. Came back 2 months later and he said he "COULD NT WORK WITH ME". I asked him why and he said i had missed 2 appointments! I said yeah my DAD DIED!!!! What am i supposed t come in and forget the funeral and wake??!! What a ***!!!! That's AFTER he charged me for a fitting!!!! I should have NEVER paid him! DO NOT GO THERE!!!!! They will steal your money! He is a THIEF! and an arrogant ***! Go to Cohen's one floor up. It's worth it!
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Review
#358665 Review #358665 is a subjective opinion of poster.
I purchased a pair of glasses at Lenscrafters in New York City in February 2012. The glasses failed inspection the first time. The glasses failed inspection the second time. The third time, they gave me the glasses. I said I couldn't see clearly out of them and was...
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1 comment
Anonymous
#519653

Take them back with a note from your doctor saying exactly what is wrong with them and talk to a manager. I'm sure they'll work with you

Review
#334535 Review #334535 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam

LensCrafters review in New York, New York: Lost order, did not deliver on time, kept making and breaking promises

I had an eye exam (doctor seemed competent). She then shepherded me into the store area for a pretty obvious hand-off where I got a borderline high pressure pitch to buy glasses right away. I thought, OK...they want to sell glasses. They insisted I pay full amount up front. I did. I waited ten days, called in about my glasses. No one could locate them..or say where they were, or could say when they'd be in. No call back. I went in person to speak to someone. The manager seemed irritated with me, said that he was trying to locate them, he was busy and it wasn't his fault. I said "you're the manager and it's not your fault?" Finally tells me (day later) they're in and I should stop at a certain time. I got there at the time and he informed me he was busy with customers so he didn't have a chance to finish my glasses. When I pointed out to him I was a customer and I wanted him to fulfill his promise he got more irritated. Still no glasses. Once you pay them, they lose interest in you and your purchase. He later told me after I pressed him there had been an error in ordering but, again, it wasn't his fault. I told him he should not have concealed the mistake or make promises he had no commitment to fulfill. I always get touchy when someone makes me a promise, to provide me a service at significant cost & thinks I should understand his/Lenscrafters problems. Silly me. I think it's my problems that are important in this relationship. Never, ever use the store on Broadway in the 60s in Manhattan. Once you pay them, you're kind of on your own.
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Review
#272873 Review #272873 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
I went to the doctor at LensCrafter in the Stamford Mall. The doctor gave me the wrong prescription! She is incompetent and I will never use Lenscrafters again. The store manager said that it is not her problem and they refused to fix the reading glasses I bought....
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3 comments
Anonymous
#358223

They told me at Lenscrafters that the policy was that they would change the RX (if it was wrong) within 90 days of purchase. It's a policy.

Maybe not in your state? Double check?

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Review
#249374 Review #249374 is a subjective opinion of poster.
Service
Lenscrafters Manager
My husband and I get our glasses from Lenscrafters. I had a problem the last time. The last TWO times there was a problem with his. On his previous pair even though he paid extra for the so-called scratch resistant coating, his glasses became horribly scratched. He was...
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11 comments
Anonymous
#664039

Recently purchased glasses at LensCrafters. I didn't notice but people told me my lenses looked bubbly.

In fact the U V film was separating and bubbling. The store replaced my lenses after confirming I had purchased extended coverage and it was under one year.

I was grateful, but still felt the product was defective and they should have replaced the lenses regardless of when they were purchased. Thankfully my LensCrafters stood by their commitment to customer service.

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Review
#206621 Review #206621 is a subjective opinion of poster.

Lenscrafters

I bought a pair of eyeglasses 1-1/2 weeks ago and as I was telling the fitter I always buy pretty much good glasses and I like to have the scratch proof ,tint,"better glass" in the frames,the fitter told me I really didn't need the better and lighter glass that the lower specs would be fine, well I got the glasses 5 days later and used them a few days and went back to them to complained about how the glass held and marked to easily and I had to constantly keep cleaning them and she said thats the way all glasses were and I also showed her the cheaply done glass install were the glass didn't fit right either, they kept squeaking when pressed so I went home and got my other pair and went back and showed here the conditions of the 30 day policy and to show her how a good pair of glasses don't hold finger prints and how glass should be installed in frames. I did get a refund to my card as she says but it has not appeared yet there.
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2 comments
Anonymous
#128396

Dear Marie,

They just did a poor job of explaining the way their system breaks down the insurance benefits.

Transitions is a brand name (like Kleenex) and Photochromatic is a generic name (like Tissue)

The "normal charge" is the price of a single vision plastic lens (Although back when I was working there the base price was $125). If they still haven't fixed that glitch in the system, instead of saying something like premium plastic, it said something like photo plastic or photochromatic. It's not. It's a base lens made with basic material with nothing on it. If you look at that first line and the copay it gives, it should match the insurance copay for single vision lenses.

Most insurances don't cover the transition completely. Most give a discount around 20% off. That's the line that should say Transitions. Probably somewhere around $160. If you are lucky you had a low copay. If you aren't lucky you only got 20% off.

Don't trust your insurance company to tell you LC quoted you the wrong price. They aren't always trained properly either. Chances are they had no idea how LC writes their insurance printouts. (good example of insurance incompetence was when I had to call a version of Medicaid...subleased through a local major medical plan...to get a preauthorization for medically necessary contacts. The rep told me there was no such thing as medically necessary contacts, all they need is glasses. I stated keratoconus cannot be fixed with glasses alone. She didn't even know what that was! The insurance company had this person determining whether the insurance would pay for the contacts, and she was automatically deeming them cosmetic contacts and passing the bill onto the customer!)

Last bit here, they can't print the "quote" because it's a not a quote. They pretended you were buying the glasses by running the purchase through and stopping short of actually placing the order. The last screen before the order goes through is the price. To get the printout, you need to buy the glasses, then it gives you a receipt and an insurance company. I think that's rather *** as well, but I thought I'd let you know it wasn't the sales rep giving you the run around.

Anonymous
#126338

They offer specials that are not given to customers with vision insurance. They also did not give me the proper co-pays for the lenses and frames.

Before purchasing I wanted them to print the estimate but they refused. They said they would only print it after I purched the product. So...I took a picture of the computer screen and mailed it to my insurance company. I was right the did not include 125.00 of benefits in the price.

I can not email them the photo of the estimate because I can not find a corporate email address. They also have a charge for transistion lenses then another charge for Photo lenses. When I questioned that they told me the "grey transistion lenses are not the same as the photo lenses". What?

do they think I am ***. Also the charge for Complete PR of 135.00 was explained as a "normal charge". Well I left with out the glasses.

I will find a company with some ethics and honesty to deal with. Please let me know if you have a corporate email address.

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Review
#175805 Review #175805 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses

Contact LensCrafters Customer Service

Website:
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Products and Services Reviews

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Lenscrafters Tried to Blame Defective Glasses on Heat

I live in NYC where LENSCRAFTERS is considered to be a reputable company, with high quality product. Boy, was I FOOLED! As a gift for my 49th birthday, my sister decided to buy me a pair of invisiline bifocal glasses from LENSCRAFTERS. The total cost, which was rather pricey, made me take extra special care of these glasses. They were fine until the other day when I noticed a "crack" in the right inner lense. I took them immediately back to the LENSCRAFTERS where they were purchased and was told that "this wasn't a defect but the crack was caused by exposure to HEAT". How do you expose an inner lense to HEAT? I was livid because I read other complaints against LENSCRAFTERS related to this very same problem and noticed that other customers were told the same exact thing! Is this the standard corporate response that the employees are told to deliver to customers when this problem occur? The lenses have been replaced and I have now decided to file a complaint with the Better Business Bureau regarding this company. Let's see how long they last this time!
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2 comments
Anonymous
#144880

Was there anti glare coating on the lenses? Because even if they are polycarbonate the lens will "craze" which means it shows light cracks over the surface if it is left in the heat.

never leave any glasses in your car or anywhere in direct sun. It does happen. If it happened with in 30 days the store will take care of it. anything after is 50% replacement.

Take beter care of your glasses. Nothing is industructable.

Anonymous
#122675

A crack in a polycarbonate lens can only be due to 2 things - Stress on the lens, or exposure to chemicals. The chemicals in windex, nail polish, etc dry out and crack polycarbonate lenses. It could not have been from heat, and if you are certain there were no chemicals in contact with your lens then it could only be due to stress on the lens (it could have possibly been cut too big).

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Review
#173400 Review #173400 is a subjective opinion of poster.