LensCrafters Reviews in New York, New York
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(13 of 676 reviews match)
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Lenscrafters - Eye Exam Review from New York, New York
Me and my wife both bought glasses from lens crafter's close to the smithaven mall .The people helping us with the glasses were great excellent but the eye doctor that my wife went to was in there for 10 minutes the most and they charge an extreme amount of money for a exam I never paid that high ever in my life 190.00 . that rediculous really I'll never go back there ever they lost me my wife and my 3 kids no way sorry .
Lenscrafters Eye Exam
Reason of review
Lenscrafters - Eyeglasses Review from New York, New York
I purchased a 600.00 eye glasses from lense crafter in the mall on Staten Island New York I returned the glass 4 times with one lens kept falling out eventually it fell out again and lost it . I spoke to the general manager and said they could sell me one lens you will have to buy both also it would be cheaper to buy the frames to get a discount on the lens which would still cost me over 500.00 they were not interested in helping me at all other than charging me full price again for a pair of glasses poor customer satisfaction. I went to Costco and got a eye examine and new pair of glasses and frames and also had new lens in my frame that I recently purchased from lens craters all for 400.00 I would not reccomend lense crafters to anyone .
Reason of review
While attempting to purchase a new pair of glasses, a Lenscrafter worker took my glasses to see what type of lenses they were. She then returns with my glasses' frames broken in half. She apologized and said she would give me a temporary pair of glasses. I was pissed...
STAY AWAY FROM LENSCRAFTERS QUEENS CENTER STAY AWAY FROM AMOS CHANG
I went in to get fitted for contacts and Dr. AMOS CHANG said I ha something stuck in my eye. Came back 2 months later and he said he "COULD NT WORK WITH ME". I asked him why and he said i had missed 2 appointments! I said yeah my DAD DIED!!!! What am i supposed t come in and forget the funeral and wake??!! What a ***!!!! That's AFTER he charged me for a fitting!!!! I should have NEVER paid him! DO NOT GO THERE!!!!! They will steal your money! He is a THIEF! and an arrogant ***! Go to Cohen's one floor up. It's worth it!
I purchased a pair of glasses at Lenscrafters in New York City in February 2012. The glasses failed inspection the first time. The glasses failed inspection the second time. The third time, they gave me the glasses. I said I couldn't see clearly out of them and was...
Lenscrafters Eye Exam
LensCrafters review in New York, New York: Lost order, did not deliver on time, kept making and breaking promises
I had an eye exam (doctor seemed competent). She then shepherded me into the store area for a pretty obvious hand-off where I got a borderline high pressure pitch to buy glasses right away. I thought, OK...they want to sell glasses. They insisted I pay full amount up front. I did. I waited ten days, called in about my glasses. No one could locate them..or say where they were, or could say when they'd be in. No call back. I went in person to speak to someone. The manager seemed irritated with me, said that he was trying to locate them, he was busy and it wasn't his fault. I said "you're the manager and it's not your fault?" Finally tells me (day later) they're in and I should stop at a certain time. I got there at the time and he informed me he was busy with customers so he didn't have a chance to finish my glasses. When I pointed out to him I was a customer and I wanted him to fulfill his promise he got more irritated. Still no glasses. Once you pay them, they lose interest in you and your purchase. He later told me after I pressed him there had been an error in ordering but, again, it wasn't his fault. I told him he should not have concealed the mistake or make promises he had no commitment to fulfill. I always get touchy when someone makes me a promise, to provide me a service at significant cost & thinks I should understand his/Lenscrafters problems. Silly me. I think it's my problems that are important in this relationship. Never, ever use the store on Broadway in the 60s in Manhattan. Once you pay them, you're kind of on your own.
Lenscrafters Eye Exam
I went to the doctor at LensCrafter in the Stamford Mall. The doctor gave me the wrong prescription! She is incompetent and I will never use Lenscrafters again. The store manager said that it is not her problem and they refused to fix the reading glasses I bought....
My husband and I get our glasses from Lenscrafters. I had a problem the last time. The last TWO times there was a problem with his. On his previous pair even though he paid extra for the so-called scratch resistant coating, his glasses became horribly scratched. He was...
I bought a pair of eyeglasses 1-1/2 weeks ago and as I was telling the fitter I always buy pretty much good glasses and I like to have the scratch proof ,tint,"better glass" in the frames,the fitter told me I really didn't need the better and lighter glass that the lower specs would be fine, well I got the glasses 5 days later and used them a few days and went back to them to complained about how the glass held and marked to easily and I had to constantly keep cleaning them and she said thats the way all glasses were and I also showed her the cheaply done glass install were the glass didn't fit right either, they kept squeaking when pressed so I went home and got my other pair and went back and showed here the conditions of the 30 day policy and to show her how a good pair of glasses don't hold finger prints and how glass should be installed in frames. I did get a refund to my card as she says but it has not appeared yet there.
Lenscrafters Tried to Blame Defective Glasses on Heat
I live in NYC where LENSCRAFTERS is considered to be a reputable company, with high quality product. Boy, was I FOOLED! As a gift for my 49th birthday, my sister decided to buy me a pair of invisiline bifocal glasses from LENSCRAFTERS. The total cost, which was rather pricey, made me take extra special care of these glasses. They were fine until the other day when I noticed a "crack" in the right inner lense. I took them immediately back to the LENSCRAFTERS where they were purchased and was told that "this wasn't a defect but the crack was caused by exposure to HEAT". How do you expose an inner lense to HEAT? I was livid because I read other complaints against LENSCRAFTERS related to this very same problem and noticed that other customers were told the same exact thing! Is this the standard corporate response that the employees are told to deliver to customers when this problem occur? The lenses have been replaced and I have now decided to file a complaint with the Better Business Bureau regarding this company. Let's see how long they last this time!
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