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Hi there, I am a VERY unhappy LensCrafters customer. I have been getting my glasses from LensCrafters for over 15 years and I have never had such a horrible experience as this. Specifically, I had my eyes examined on September 1st and ordered a pair of prescription...
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Review
#940887 Review #940887 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Order processing issue
1.0
Details
I wish I'd read the poor reviews. Paid for my glasses and told they were in and to stop by anytime to pick them up. Went after work. Nobody took my name or attempted to wait on me. Instead desk person LAUGHED at me! Said "you're #3 in line after we're done with...
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Review
#856218 Review #856218 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Poor customer service
2.3
Details
Science is that which is repeatable. Apparently not so at Lensecrafters. Two medical exams and three sets of lenses, throw in 6 round trips at 30 miles each equaling 180 combined miles. Eventually ended up with refund and prescription that fit from an independent for...
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Review
#818861 Review #818861 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$65

Lenscrafters - Eye Exam Review from New York, New York

3.5
Details
Me and my wife both bought glasses from lens crafter's close to the smithaven mall .The people helping us with the glasses were great excellent but the eye doctor that my wife went to was in there for 10 minutes the most and they charge an extreme amount of money for a exam I never paid that high ever in my life 190.00 . that rediculous really I'll never go back there ever they lost me my wife and my 3 kids no way sorry .
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Review
#751463 Review #751463 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Pricing issue

Lenscrafters - Eyeglasses Review from New York, New York

1.0
Details
I purchased a 600.00 eye glasses from lense crafter in the mall on Staten Island New York I returned the glass 4 times with one lens kept falling out eventually it fell out again and lost it . I spoke to the general manager and said they could sell me one lens you will have to buy both also it would be cheaper to buy the frames to get a discount on the lens which would still cost me over 500.00 they were not interested in helping me at all other than charging me full price again for a pair of glasses poor customer satisfaction. I went to Costco and got a eye examine and new pair of glasses and frames and also had new lens in my frame that I recently purchased from lens craters all for 400.00 I would not reccomend lense crafters to anyone .
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Review
#722586 Review #722586 is a subjective opinion of poster.
Reason of review
Bad quality

LensCrafters review in Ossining, New York: Terrible customer service

1.0
Details
Ordered Tiffany Glasses My phone number on account was no longer as I moved. I made this very clear and watched as she entered my number, Waited over 2 weeks then called. Was told in fact they called my old number, apologized, etc. I understand mistakes happen, however another 4 weeks went by and still no call, even though I'm told I can expect a call back. I will no longer use Lens Crafter and every opportunity I have to change a person's mind I will. There was no communication and follow-up. To not receive any call back is very unprofessional.
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Review
#622428 Review #622428 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Myself and my husband went to LensCrafters located at the Meriden mall trying to purchase safety glasses and lenses for my husbands work. This was all to be covered by my husbands employers account and we were treated horribly. The women whom I don't remembers name...
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Review
#478573 Review #478573 is a subjective opinion of poster.
Service
Lenscrafters Manager

Lenscrafters could not make my precription!

We have been using Lenscrafters for 15 years and had no complaints until now. I went to get new glasses with transitional lenses. I was told after the exam by the lab manager that they could not make any kind of glasses for me because my prescription was too powerful! Mind you, Lenscrafters had no problem making glasses with my prescription in 2010. Now I was told that the computer would not allow them to manufacture my prescription because it was outside the allowed parameters. The staff to their credit tried everything to make it possible but were defeated by their own system. How is it a company can no longer make its own product because of computer programs?
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2 comments
Anonymous
#836360

How evil, they could not make your prescription which is tantamount to treachery, and your reasoning is they could make it 3 years ago...I'm almost positive it's not cost effective for the specific lens/prescrpt. package you would need. Jeez get over yourself.

John N
#765799

Try to fumble your way to another place that sells glasses. Show them your script and ask if they can do it.

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Review
#467494 Review #467494 is a subjective opinion of poster.
Service
Lenscrafters Manager
While attempting to purchase a new pair of glasses, a Lenscrafter worker took my glasses to see what type of lenses they were. She then returns with my glasses' frames broken in half. She apologized and said she would give me a temporary pair of glasses. I was pissed...
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2 comments
Anonymous
#774666

If they broke your glasses because they had to determine what type of lens you are in, then you are entitled to a new frame from their inventory. Did you talk to the general manager of the store?

If they refused, did you go to the district manager?

I'm familiar enough with LensCrafters to know that this was NOT handled the way that LensCrafters corporate wants stores to take care of their customers. If the story is true, and you're not leaving out some key information(like the frame was soldered) then you should be receiving a free frame.

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Review
#463664 Review #463664 is a subjective opinion of poster.
Loss
$600

Contact LensCrafters Customer Service

Website:
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Products and Services Reviews

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LensCrafters review in Rochester, New York: Cost of contact lense's

I stopped at Lens Crafters in Market, Place Mall, Rochester, NY. I asked cost of box of lenses, realizing they were $35 less on line I requested a copy of my prescription. I ordered on line, it was denied because my prescription expired on 8/9/13, it is presently 8/12/13. I called Lens Crafters and they said I could sign a waiver because it is a NYS law that a prescription cannot be refilled after one year.I could order through them but had to pay $85.00 plus shipping!!! They should have stated that my prrescription was expired when he hand wrote a copy for me. Did he bnot notice that???? Had initial problems at very first exam-had to go back 3 times until they actually got it right & I could see. Won't be going back and pulling my family from here as well
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2 comments
Anonymous
#705421

Let me get this straight. You needed to sign a waiver for an online order but not if you placed the order from LC? Wonder what NY state has to say about that?

Anonymous
#700733

Firstly, LensCrafters is one word and so is Marketplace. Secondly, LensCrafters in Marketplace Mall doesn't sell contacts; the doctors office does, and they are independent from LensCrafters They also do write ON the RX at the bottom when it expires and that goes for any Optometrist.

As far as I've been able to tell all contacts online are cheaper regardless of the site you purchase them from. Lastly, The OD's at the Dr's office inside that LensCrafters(in fact any LensCrafters) are very good.

:) Frankly I think you are ignorant. :grin :zzz

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Review
#438698 Review #438698 is a subjective opinion of poster.