i have bought glasses at lenscrafter twice over the last few years and never got what i ordered. both times, i paid for transition lenses.
my lenses never transitioned. i was told i could have the lenses replaced for an additional charge, even though the lenses i got were not the ones i paid for. the sales associate told me they were out of stock of transition lenses at the time. also, when i pointed the top of a lens had a scratch, i was told it was a factory error.
and, again, for an additional charge, i could have the lense replaced. i never heard a word of how they were going to fix the problem, rather how much more i would have to pay for their error. i ordered a pair of prescription sunglasses....the lenses were right, however, the frame was not the frame i ordered. and the frames...well...they used a similar frame instead.
the service people were friendly but the product is horribly over-priced, does not meet expectations, and you have to pay more to get the problem corrected.
Monetary Loss: $600.