Myrtle Beach, South Carolina
Not resolved
3.8
Details
1 comment

I do not have progressive lens I am using a prism and slight very hair slight distance I have been a customer since 2012 and have had 10 pairs of glasses (im a woman like variety) every single pair just the same prescription hasnt changed. Only thing different is 4 pairs were the polarized transitions that stay slightly darker inside and get very very dark outside.

3 of the pairs including having filed warranty claims 2 times on scratching lenses I HAVE NEVER seen marks on the lenses ever. But this last time I just bought them same RX smaller frames and there is an upside down T on the right lens. I took them straight back and said Im sorry but all the glasses and I have never had this before I cant walk around with a T on my face. They said well its the manufacture there is nothing we can do.

I sat there in shock for a few seconds. She said we could just send them back but there is no guarantee that there wont be a mark on the next pair.

I can barely see it, I only saw it holding it up to the light to clean them and inspect. Since I cannot see it wearing them I sunk and kept them BUT they should specify if the 600 dollar glasses are going to come in with marks on them already!

Product or Service Mentioned: Lenscrafters Eyeglasses.

Reason of review: Damaged or defective.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

LensCrafters Pros: Selection of frames, Polarized transitions, Some of the staff.

LensCrafters Cons: Having marks on the lenses, Lenses scratch way to easy, Over priced.

  • long time customer
  • Multiple Return Customer
  • Lenses Marks
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Anonymous
#1210235

This is a quality mark. Laser etchings, such as the ones that you described, are included on all ditigally surfaced lenses.

It is fairly new technology, and they are very faint.

They help your optician determine specifications about the manufacturing of your glasses. They are on the inside of your lens, and they in no way affect the scratch-coated qualities.

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