My husband bought a new frame and lenses back in June 2007 and when he went in to the store yesterday to put his new prescription lenses in this frame he was told by the new manager that his frame could not have no lenses. The lenses in this frame were permnanet. It would have been nice to know that when we were deciding which frame to purchase last June!
I complained on their website and this is what they wrote back:
Thank you for contacting LensCrafters.
We understand you are dissatisfied with the store's decision that your existing frame cannot be used in conjunction with purchasing new lenses. Our associates are trained to evaluate eyeglass frames and determine the potential risk of breakage as a result of the manufacturing process. Likewise, LensCrafters values you as a customer and wants to ensure that your frame will not only survive the manufacturing process, but will also last as long as a new lens investment. In the best interest of our customers, our store associates reserve the right to decline to reuse of a frame upon evaluation. We understand they have determined that your frame would not be a good candidate for replacement lenses.
We regret that we have not met your expectations
Now isnt that nice.... How can one of their associates be trained to evaluate my needs if they cant even let me know that with this frame purchase the lenses are permnanent? Wow! Interesting!! $300 down the drain all thanks to them!!!
Product or Service Mentioned: Lenscrafters Manager.
Monetary Loss: $439.