Purchased a pair of Ralph Lauren frames from Lenscrafters. After 18 months, the color enamel is peeling off.
Spoke to the manager at the Wellington FL store and she told me that it was more than 12 months so there was nothing she could do about what she considered "normal wear and tear". The lens are not scratched and other parts of the frames are in excellent condition. Wear and Tear would not be just in a few spots!!!! She would not do anything to correct the problem.
If I wanted to purchase a new frame, she would give me a discount and move the lens. Basically, wanting me to pay for a replacement frame. I don't know about your insurance, but mine only includes frames every 2 years.
If Lenscrafters frames cannot hold up for that minimum period without showing significant "wear and tear", then maybe people with insurance should find someplace else to purchase glasses.