A repeat customer, I visited your Greenwood Park Mall (Indiana)store #71 on September 20, and had an on site eye exam with Dr. Wendorff.
During the exam he mentioned that with my prescription I would probably need a "slab off." Having no idea what that meant, I asked, and he said not to worry as the Lenscrafter folks would know what to do, though they may have to order blanks.
The ladies who helped me never said a slab off was necessary. When I got the new glasses they produced very severe double vision, and I expressed alarm. After checking my prescription against the lenses they told me all was right, and that I would need to give it longer than normal the get used to the new prescription since it was a large change.
After about 20 minutes the double vision had begun to resolve to a single image, so I thought I should give it time. After two weeks,
things still didn't "look right", I had constant eye strain, and I now had double vision when I took the glasses off (never experienced previously)
so I went back on October 4.
When I described the problem, they re-checked the lenses, and sent me to talk to Dr. Wendorff again. He re-examined my eyes, and confirmed the prescription. He then said he would order some "prism" to see if that helped, but thought I would require the "slab off."
He then came into the store with me and consulted with a couple of the ladies there, mainly Diem.
When I tried the second lenses, they seemed somewhat better, and I was again advised I needed to "give them some time." I asked about the "slab off" again, and was told that was a special order, and would take ten days to two weeks. I asked if I would have to return (another 25 mile round trip) to order them if I needed them. Deim said no, I could just call and order them.
After four days it became apparent that the lenses still weren't right, and the eyestrain and distortion wasn't getting better.
I called the store on October 8, and of course Deim was not in, and the lady I spoke to said it was not possible to order the new "slab off" blanks unless I came in. I explained what Deim had said, and expressed my wonder that I had to make a return trip so that they could order
the lenses, just to make yet another trip to wait for them to be ground and put in the frames. She agreed to "check with" someone, and call me back. An hour and a half later, she did, and said it would be two weeks, took my phone number (again) and said she would call when they were in.
It was two weeks yesterday, the 22nd, and still no call. I am still having discomfort after more than a month of being more than patient
and far too understanding, I still need new glasses, and seriously doubt I will ever return to Lenscrafters. I feel it is near time to find out about the unconditional satisfaction guarantee.....
Product or Service Mentioned: Lenscrafters Eyeglasses.