For over 10 years my husband and I had been going to Lenscrafters and had few problems nothing mayor. 2 1/2 months ago my husband went to get a new pair of glass, the frames available were nothing to talk about.
He finally decide on a pair, we had insurance, after insurance they charged him over 220 dollars and charged insurance over $700 which I thought was outrageous since his vision is not that bad and the frames were only $169. We had to wait for the glasses they said about 7-10 days after 10 days no glass and no call. We called they said that the lenses on glasses came cracked so they had to return them. A month later still no call and no glasses.
Employees very rude and manager just gave us a smirk and later went to back to laugh without care. After 1 1/2 months finally got glass, my husband could not see properly they said he had to get use to them. My husband after 2 months could not get adjusted to them the prescription was wrong. He went back they were very rude, slammed the glasses did not say anything and refunded the money without a word.
We would never return to them again. Customer service is a 0.
Product or Service Mentioned: Lenscrafters Customer Care.