Product: Lenscrafters Manager Clear all filters (63 of 63 reviews match)
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1.0
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THE WORST EXPERIENCE EVER, ALL I CAN TELL YOU JUST STAY AWAY FROM LENSCRAFTERS TJMAX PLAZA THE MANAGER SARA BY THE WAY HOW SHE TREATS CUSTOMERS MADE THAT STORE THE WORS STORE IN THE AREA IM LON G TERM CUSTOMER I DID A LOT OF BUSINESS WITH LENSCRAFTERS DURING THIS PAST...
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Review
#1598611 Review #1598611 is a subjective opinion of poster.
Service
Lenscrafters Manager
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund
1.0
Details
but, has become a continued, worse nightmare due to LensCrafters. One of the store managers knew what I went through at the opthamogists office and provided his word that they would make things right and provide a full refund even if it took past the 30 days to return...
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#1074587 Review #1074587 is a subjective opinion of poster.
Service
Lenscrafters Manager
Reason of review
Poor customer service

Lenscrafters - Manager Review from Houston, Texas

1.0
Details
Lenscrafters in Foley, AL. was very unprofessional when I requested to their manager, Clark, that I wanted to purchase a certain pair of glasses. As the salesperson, Clark continued to argue that I should not buy those and should buy what he chose for me. I left the store, and tried again later. He still acted rude and tried to advertise my personal information to various people in the store. Then I left for good, and was not able to purchase what I wanted. Do not try to buy glasses at Lenscrafters in Foley, AL.
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Review
#929621 Review #929621 is a subjective opinion of poster.
Service
Lenscrafters Manager
Reason of review
Poor customer service
2.0
Details
Worst service ever! Not only that the new employee that tried very hard to answer my questions without success could not answer any of my questions, the un-experienced manager, SUE, did not want to wait on me because, as she said, without a prescription I cannot help...
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Review
#821638 Review #821638 is a subjective opinion of poster.
Service
Lenscrafters Manager
Cons
  • Poor service
  • Staff attitude
  • Over priced
Reason of review
Sue the manager
Tags
  • Christiana Mall
1.0
Details
I bought my new glasses which are the first ones I have ever owned from Lenscrafters. I spent extra money for lenses that change in the sun and they never changed ever. I took them back a month later and had to go through another exam and the lenses had to be remade....
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Review
#729177 Review #729177 is a subjective opinion of poster.
Service
Lenscrafters Manager
Cons
  • 4 return trips
  • Having the manager call this police
  • Being lied to
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

LensCrafters - Needed a plain glass lens.

1.0
Details
My Wife & I are long time customers. I had cataract surgery with a toric lens inserted in my left eye. my surgeon recommended my left glasses lens be changed to a plain glass lens. I went to Lenscrafters at Scarborough Town Centre and the person I talked to who turned out to be the manager tells me that is in excess of $250.00 for a piece of glass. This person had a smug attitude. We have spent thousands of $ at Lenscrafters over the years and not only that the lens in my eye was $1500.00 Ken Pickup ken_pickup@rogers.com
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Review
#647606 Review #647606 is a subjective opinion of poster.
Service
Lenscrafters Manager
Cons
  • Smug attitude
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I bought a $760 pair of glasses, my cost. They were suppose to be top of the line everything on a 50% off sale. Lens coating is so poor, that they scratch by just washing them. I took them back after 6 months. The manager told me that my lens where damaged, because I...
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1 comment
Anonymous
#1722180

Hot water on lenses = neglect = not their fault.

Review
#583425 Review #583425 is a subjective opinion of poster.
Service
Lenscrafters Manager
Cons
  • Poor service
  • Sub standard lenses
Reason of review
Damaged or defective
Loss
$760
Preferred solution
Replace the lens
Tags
  • lenscrafters bad customer service
I used to work for this company as a lab technician. My closest friend died a few months ago. Rather then try to work with me on getting hours, the regional manager out here was a ***. Her name is Jennifer Ryan-Koenig. She was extremely insensitive to me on the...
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3 comments
Anonymous
#1323408

I agree with the people on this blog about Jen Ryan-Koenig. She is a truly an awful person to have in a management position.

Her friends from a previous employer are higher in the chain in Lenscrafters and put her in her position and protect her. I can attest that she does make decisions impacting her employees livelihood based on emotion and often does use her position to settle personal vendettas. I was a manager under her and witnessed this first hand. Recently all the Lenscrafters in Nevada closed their labs.

She was allowed to keep most of the lab workers offering them positions in an outsourced lab or a position on the sales floor, be it in their home store or another. She used this opportunity to get rid of at least four employees that had openly disagreed her and questioned her management style. Two of these employees had been with the company over 20 years!

She even made a snide subtle remark, chuckling about it on a conference call not to cross the boss.

"I saw that"-Karma

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Review
#582610 Review #582610 is a subjective opinion of poster.
Service
Lenscrafters Manager
Reason of review
Not as described/ advertised

Lenscrafters Manager Review

The Doctor they have there her name is Kathleen Cochran is not that professional She was flirting with the other merried Dr.there, and this are not rumors.my friend is his wife, and she is struggling with this mess.THE MANAGER AND ALL EMPLOYERS KNEW ABOUT IT.WHAT A B.S. COMPANY I WILL NEVER BUY LENTS FROM THIS STORE SHAME ON KATHLEEN COCHRAN SHE KNEW HE WAS A MERRIED MEN.*** BICH.
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Review
#582284 Review #582284 is a subjective opinion of poster.
Service
Lenscrafters Manager
Reason of review
Poor customer service

Contact LensCrafters Customer Service

Mailing Address:
LensCrafters, Inc.
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Reviews

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LensCrafters reviews
Bought frames, (employee lied about ordering online and got my info incorrect.) Ordered prescription, (told it would take atleast 4 weeks.) Item successfully delivered, (no card recieved, signed by nobody). Phoned lenscrafters, (said it was already delivered.) Phoned...
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Review
#581305 Review #581305 is a subjective opinion of poster.
Service
Lenscrafters Manager
Reason of review
Poor customer service
Loss
$660
Preferred solution
Full refund