I purchased a pair of Oakley glasses from LensCrafters in San Mateo Califoria. I paid in advance with insurance to have the prescription filled. They called me a few weeks later to tell me Oakley could not put a prescription in those frames (why didnt the sales rep know that???).
I tried to find another pair at their store but didnt like any. I returned a few months later with a pair I purchased elsewhere and requested to hve the prescription filled in them.
When picked up the glasses I complained that the prescription was not correct and it was blurry. They told me they were sorry but the 30 days had expired. I have been trying for weeks to get someone to realize that the 30 day clock should start ticking when a pair of glasses with a prescription has been received - not when they are ordered and unable to be filled with a prescription (especially if due to their error).
Although that makes common sense this organization has policies in place that store managers cannot be deviate from no matter how ludicrous.
There is no way to escalate to anyone else other than customer service. They told me they will look into it but so far are not returning my calls.
Costco has a much better return policy, very high quality, nice people and better prices. You can take your own frames in to be filled.
I would not recommend going to LensCrafters if you can avoid it.