Product: Lenscrafters Eyeglasses Clear all filters (124 of 124 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

LensCrafters - Optometrist got my prescription wrong

1.0
Details
Dr. Doyle of Indianapolis wrote an incorrect prescription for my glasses. I went in for recheck and asked to see a different doctor. It sounds like others have had problems with Dr. Doyle, who felt the need to say during my 1st exam, “I know what I’m doing.” When I was being checked in for the re-exam, one of the techs said, “that’s been happening. Unfortunately she still works there.
View full review
Review
#1697440 Review #1697440 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
1.0
Details
Very disappointed with the service. I ended up paying more money to fix the problem they caused. Was told that she was new and very sorry but if I wanted my glasses fixed I would need to pay more money. 3 weeks later without my glasses and I couldn’t drive home. I want...
View full review
Review
#1635593 Review #1635593 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Cons
  • Poor service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

LensCrafters - Luxottica

1.0
Details
Four month old glasses covered under the purchased insurance. Frame has a manufacturing default. I must send my glasses back to get a repair. Well I can’t see if I send glasses back. Does this sound like a company that really cares .
View full review
Review
#1606337 Review #1606337 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Bad quality
Loss
$700

LensCrafters in Levelland, Texas - Poor Service after the sale

Went back for adjustment. Took forever to be waited on - then asked for replacement nose pads and was told there would be a charge. Only picked up the new glassed a week ago. This plus the attitude of the store pissed me off. Went home, got my old glasses and returned the new ones to the store for a refund. Person who handled the refund was, however, very nice and helpful.
View full review
Review
#1504293 Review #1504293 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses

LensCrafters in Toronto, Ontario - Earsocks/Temples replacement

2.0
Details
Bought an expensive pair of Oakley prescription glasses. Earsocks ripped. Store at fairview mall in toronto said sorry we do not stock those and cannot get replacement. Have to go to Oakley or can buy a new pair. Oakley says sorry we do not have replacement parts. Will not deal with lenscrafters or oakley again.
View full review
Review
#1482452 Review #1482452 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Pros
  • People were nice
Cons
  • After sales service and replacement parts are terrible
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • Lenscrafters Poor Quality
1.0
Details
When I walked in Lake Forest Mall Gaithersburg Maryland Lenscrafters store. Their was the manager Christine sitting their. She summoned me to come over. She was very unfriendly and acted like I was a bother to her. She was waiting on me to purchase the glasses I had...
View full review
4 comments
Anonymous
#1650567

Really? This experience ruined your entire little day?

She wasn’t warm and fuzzy enough for your delicate little flower self? She didn’t make you feel welcome? She didn’t thank you and say bye-byes? .

. . . Yet you still gave them your money!?

Your solution is to find out who put her in a manager position? Then what?

You think your input is going to make a difference? Did my comment here damper your day too?

View more comments
Review
#1441720 Review #1441720 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Cons
  • Manager christine poor unfriendly uncaring customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

LensCrafters in Phoenix, Arizona - Very bad

I bought a pair of glasses with a discount. I was told by the sales man i could return and get a second pair at the same discount. When i returned several weeks latter i was told the discount had expired. Salespeeson claimed there was no note in my file to indicate the previous promise
View full review
Review
#1326518 Review #1326518 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
SUBMIT A COMPLAINT Vision, Glasses, Lenses Rx sunglasses Lenscrafters Somerset Mall Troy MI / Rx sunglasses 1 United States Add a Comment My name is Michael Blacher. I recently had updated Rx lenses placed in an existing frame. I was told 5-7 days. ( WHAT HAPPENED TO...
View full review
Review
#1318839 Review #1318839 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses

Update by user Jun 30, 2018

LENSCRAFTER SUCKS! HORRIBLE DEFECTIVE LENSES!

GO ANYWHERE ELSE BUT LENSCRAFTERS! VOLUSIA SQUARE STORE DAYTONA BEACH IS THE WORST! DON'T WASTE YOUR TIME OR MONEY!

THEY SELL DEFECTIVE PRODUCT! HIGHLY RECOMMEND EYEGLASS WORLD!

Original review posted by user Jun 30, 2018

I used my annual insurance benefits to purchase the worst pair of glasses i have ever owned. They have defective anti glare coating and the manager offered me 40% off replacing lenses. This still would cost me $180 which is more than it cost for 2pairs of glasses from eyeglass world with one year warranty. LENSCRAFTERS...
View full review
Review
#1292599 Review #1292599 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Damaged or defective

Contact LensCrafters Customer Service

Mailing Address:
LensCrafters, Inc.
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Reviews

  1. 74 reviews
  2. 39 reviews
  3. 14 reviews
  4. 8 reviews
  5. 6 reviews
LensCrafters reviews
Went to Lenscrafters to get a pair of transitionals. They sold me the transitionals $440 and I waited a week to get them. I got them and on the way home it wouldn't change in the car, like they said they would. Next day I brought them back they told me o they don't...
View full review
Review
#1251819 Review #1251819 is a subjective opinion of poster.
Product
Lenscrafters Eyeglasses
Reason of review
Bad quality