Product: Lenscrafters Eyeglass Lenses Clear all filters (12 of 12 reviews match)
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LensCrafters in Houston, Texas - Lenses

1.3
Details
I have submitted the form needed about this situation and nobody has contacted me
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Review
#1726818 Review #1726818 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses

LensCrafters in District 5 Clarksville, Maryland - Lens coating coming off

1.8
Details
LensCrafters makes a low quality product. My Coating from lenses have come off repeatedly on multiple sets of lenses. It does not even last a year. When u ask them about poor quality they act like this is the first time they have heard this. They want to sell you $500 lenses every year. I have been their customer for the last 15 years. But not anymore. Their product is low quality and their customer service shows that they don't care.
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Review
#1697567 Review #1697567 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Pros
  • Selection of frames
  • Some of the staff
  • Range of products offered
Cons
  • Anti-glare coating flakes off
  • Sub standard lenses
  • Lenses scratch way to easy
Reason of review
Bad quality
Loss
$400
Preferred solution
Replace my lens at no cost
Tags
  • long time customer
  • Lenses Marks
1.0
Details
Today I got my new glasses ( this is the 2nd eye exam this year) and they got it right!! Dr Jenson at Bayshore Towne Center ( across from the California pizza kitchen is AWESOME!!) I went in Sunday because my left eye was twitching and I started to experience worse...
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Review
#1665200 Review #1665200 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Pros
  • Range of products you offered
  • Range of products offered
  • Some of the staff
Reason of review
Exactly as described/ advertised
Tags
  • Facebook page

LensCrafters - Never again

1.0
Details
Lens Crafters quoted me a price for lenses in to frames I already had. They did not have frames close to what I have worn for a long time. When I returned, the price was escalated by $100.00 ( $ 160.00 to $ 260.00 ). Went to a competitor and Lens Crafters messed with the paperwork several times before I went to their local office again. They told me that I could not get a copy of the prescription as it was not signed. Remember that this is after they three times supposedly sent it to a competitor whose price was significantly less and the same as previously quoted. They said it would be a week before a Doctor could sign the prescription. So if you do not bend to their prices, Lens Crafters will make it very difficult for you to go else where. N E V E R A G A I N
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Review
#1525047 Review #1525047 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Cons
  • Customerr service
Reason of review
Poor customer service
Loss
$250
We had purchased the extended one year warranty on our glasses because the sales rep advised all is covered except loss and advised us of the low copay amounts. We were even told to mark our calendars to be sure we didn't miss the lense replacement. We went in to order...
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Review
#1464130 Review #1464130 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
2.7
Details

Update by user Oct 31, 2018

Why would they contact me? didn't I tell you that they think that i put them in the oven lol and no I did nothing beside telling you hopping you do somthing about it.but it looks like I am wasting my time.

Original review posted by user Oct 01, 2018

I purchases a pair of glasses with transition lenses at...
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2 comments
Anonymous
#1651550

Sounds like your lenses had heat damage. Left in a car or something.

Even if it’s just one time for few minutes it could happen. Even if you’ve done it before many times. They are not defective, this is neglect.

Also, after a year who knows what could have happened to the lenses. To say it’s defective makes no sense.

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Review
#1370708 Review #1370708 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Cons
  • Customer services and the quality of the glasses
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.3
Details
I came into the Lenscrafters store expecting my scratched lenses to be replaced since I purchased only in May 2018. At the time I explained that I did not want scratch resistant coating since that was a problem in the past and didn’t work for me. It was never explained...
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Review
#1351030 Review #1351030 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Greenville Haywood Mall: Got an eye exam, then waited 45 min. for NO ONE TO HELP me pick out frames. Stupidly, went back with a designer frame I purchased from the a year earlier and asked for new prescription lens to be installed in them. Two weeks later, got a call...
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Review
#1281714 Review #1281714 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Reason of review
Bad quality
3.5
Details
I have the same issue, as well as I understand the need for having the marks.But when they measure for fitting the lenses and frames, why can't they make them closer to the edge of the frames out of sight alignment. How much we pay for these lenses, they should be able...
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Review
#1039502 Review #1039502 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses

Contact LensCrafters Customer Service

Website:
www.lenscrafters.com
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Reviews

  1. 74 reviews
  2. 39 reviews
  3. 14 reviews
  4. 8 reviews
  5. 6 reviews
LensCrafters reviews
2.3
Details
I was anxious to get my latest pair of glasses from Lenscrafters as they offer the Accufit system for determining the best lens configuration based on the frame shape and your eye placement. That went great. What was really horrible was the quality of the lenses when I...
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1 comment
Anonymous
#1283682

Myself and 3 of my children all got glasses from LensCrafters and we are having the same issue with keeping the lenses clean. Smeared streaks across the lenses nothing seems to clean them.

We mentioned it to them and they offered the same solution, to purchase their cleaner, or bring them back in maybe they forgot to *** the protective coating?? Never heard of this before and if that's true how do you forget on 4 pairs of glasses?

Review
#1004944 Review #1004944 is a subjective opinion of poster.
Product
Lenscrafters Eyeglass Lenses
Reason of review
Bad quality