Product: Lenscrafters Eye Exam Clear all filters (43 of 43 reviews match)
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2.1
Details
I've been a customer at LensCrafters for over ten years now. With my insurance I was allowed to get a new pair of glasses every year. It was 2014 when I noticed every year I went in my prescription changed. This meaning my eyes were deteriorating at an abnormally fast...
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#1072873 Review #1072873 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Poor customer service
1.4
Details
When a scheduled a contact lens exam at the Lens Crafters in Medford, MA, I made sure they accepted my vision plan from Blue Cross and Blue Shield and I was told that they do.After the exam I was told that although they accept Blue Cross insurance they do not take the...
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#1048118 Review #1048118 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Problems with payment
1.4
Details
Absolutely FURIOUS!!!!!!!!! I scheduled an appointment with LensCrafters at Firewheel Mall Garland TX location for a 4 pm exam on a Saturday. Well I was called at 1 pm and told they could not verify benefits. Well seeing that insurance verification is something I do...
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2 comments
Anonymous
#1302716

Issue was never resolved...Never received call from office manager or anyone to try to rectify this issue. I will never schedule with them again or suggest anyone to use the company.

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#1003350 Review #1003350 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Poor customer service
1.6
Details
This review is for the LensCrafters in Dadeland mall NOT in Macy's. Went for an eye exam and the lady Doctor gave me the Wrong Prescription number! A much stronger number than my previous one, and made my eyeballs feels like someone was pressing them inwards, made me...
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#1001234 Review #1001234 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Bad quality
I had an appt in LensCrafters and waited for ever to be seen in Florence ky mall location on dec 13 th 2015. I used the RX and my rt eye rx is blurry. I don't know what rx they wrote but it's not right. The front desk is slow to respond and they don't care about the...
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#824897 Review #824897 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
After having an exam at your location in norcross georgia which was over priced. I did a little research on the dr who is your lease holder. I find that not only has he failed to stay registered with the state of georgia under his web site name focus eye group but he...
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Review
#822096 Review #822096 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Pricing issue
This was my first time going to get an eye exam at Libby Thompson's office, and I would never go back.My problem was with the Dr. I saw (Dale Johnson), he treated me like it was my first time getting an exam, and I have been getting contacts for at least 10 years. He...
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1 comment
Anonymous
#1191099

OMG this guy is the worst!! Dr.

Thompson is amazing and my family has followed her around for years. We made our yearly appointment last year and when we drove the hour all the way there Dr. Johnson was there. My daughter and I decided to give him a try.

For some reason my daughter had a terrible reaction to the dilation.

Her eyes hurt for days! Never again....

Review
#807096 Review #807096 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Poor customer service
Tags
  • lenscrafters bad customer service
  • Altamonte Springs Mall
  • Dr Libby Thompson
  • Dr Dale Johnson

Lenscrafters Eye Exam Review

1.0
Details
Went for an eye exam and the staff was not very friendly. I have 2 rules about dr offices and i broke noth of them. Never go to a dr in a shopping center or that advertise on tv. The eye Dr. did not listen to me so i dont believe what his eye exam showed. Never go there if you want competent care
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Review
#792564 Review #792564 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Poor customer service
1.0
Details
On Dec 9, 2015, at 3:35 PM, Ana Carr wrote: Life has enough problems, I do not understand why an eyedoctor visit became so offensive and very unprofessional. Hi CM, You have an appointment scheduled tomorrow Thursday 12/10/15 @ 11:00 AM. We tried reaching you by...
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4 comments
Anonymous
#1243084

There was literally nothing rude or nasty about the emails that are likely auto generated. You're just looking for something to complain about smh

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Review
#749406 Review #749406 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Poor customer service

Contact LensCrafters Customer Service

Website:
www.lenscrafters.com
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

LensCrafters Reviews

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  5. 6 reviews
LensCrafters reviews

Lenscrafters - Eye Exam Review from New York, New York

3.5
Details
Me and my wife both bought glasses from lens crafter's close to the smithaven mall .The people helping us with the glasses were great excellent but the eye doctor that my wife went to was in there for 10 minutes the most and they charge an extreme amount of money for a exam I never paid that high ever in my life 190.00 . that rediculous really I'll never go back there ever they lost me my wife and my 3 kids no way sorry .
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Review
#751463 Review #751463 is a subjective opinion of poster.
Product
Lenscrafters Eye Exam
Reason of review
Pricing issue