I purchased an expensive pair of Coach frames with my prescription eyeglasses back in April 2016. The other day I went to put it on and it was loose.
I noticed on the left arm a gold metal piece where it folds was missing. I paid a lot of money for it to break after 14 months of use. I went back to the store to inquire about getting it fixed, they said they don't repair and I had no warranty. I was never informed about buying a warranty when I purchased it and I would not anyway.
Why would I purchase a warranty for an item if it's only to cover the first year. An expensive eyewear should last longer than a year. It shouldn't break that soon. I usually purchase my eyewear from my eye dr.
Who covers and repair or replaces them regardless of how long I had them, but I just happened to Walk by LensCrafters and decided to try it . I am very dissatisfied and the employee at this store leave much to be desired.
I wonder now if this store is not using authentic Coach items, I have always known Coach to stand behind their items and Lenscrafters not willing to help me get it fixed cause they obviously want me to purchase another pair from them. I don't think so.
Product or Service Mentioned: Lenscrafters Eyeglasses.
Reason of review: Bad quality.
LensCrafters Cons: Not standing behind expensive glasses.