I ordered 3 pairs of glasses from Lenscrafters in Altamonte Springs Florida 3 weeks ago on a Saturday. They had instructions to call when they were ready, and I was ASSURED they would be ready by the end of the day.
That Tuesday i had not heard from them so I called. Only ONE pair was ready and had been waiting since Saturday afternoon. Why no call? The other two pairs supposedly "failed inspection".
I had heard nothing for the rest of the week so I called on Friday. Was told that both glasses were ready. I got to the store to find out they were NOT ready, and the lenses had not even been ordered! That next Wednesday I called back and was told one pair was ready to go.
Why did they not call me like they were supposed to? When I go to the store 2 hours later they were still working on them in the back! READY TO GO?????? Where are the third set?
I was told there was never a third set ordered until I produced my copies of the order. Guess what, they didn't order the lenses yet! So here it is 3 WEEKS LATER and I STILL don't have the glasses I ordered, just a great big run around.
Lenscrafters is way too expensive for the customers to have to put up with this garbage service! NEVER AGAIN!
Monetary Loss: $750.