Product: Lenscrafters Customer Care Clear all filters (53 of 53 reviews match)
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LensCrafters - Disappointed

After shopping and having my new glasses Adjusted I sat across the desk of the salesman who helped me- who was interrupted several times by another employee who was waiting on a customer . She had several questions and both salespeople spent well over 15 minutes resolving something on an iPad! Never said excuse me, no apology for the interruption and went on like that in front of me while a patiently waited.... Finally I got up And left and said I was out of time. Neither realized that I was pissed. Just plain BAD etiquette at a store that I liked
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1 comment
Machele
#1777729

As Mark Twain once quipped: "common sense is not so very common" or something like that. You are describing the actions of mere store clerks with a probable public school education in "feelings" or similar and nothing else. Best to shop elsewhere.

Review
#1708732 Review #1708732 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Pros
  • Great doctors
Cons
  • Inconsistent costumer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • long time customer

LensCrafters in Medford, Oregon - Paid $139.00 and got nothing for it.

1.3
Details
First my eye exam was a half hour late. The employees were very unprofessional/unfriendly. Than after my exam it took 20 minutes before someone helped me get glasses. I picked out the frames I wanted. And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it. Just paid $139.00 for an incomplete prescription. I asked the woman about and she says oh let me get that for you. She comes back and says we don't give out that information. So basically I threw away $139.00. Not paying $550 for a pair of glasses that I can get for $160.00 elsewhere.
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Review
#1660220 Review #1660220 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Access/ activation issues
Loss
$139
Preferred solution
Deliver product or service ordered
1.0
Details
On Saturday March 17, 2019 i went to LensCrafters in search of new glasses. After searching the store and finding three pairs to try on I patiently waited for an attendent to offer help to me. Not one of the workers offered to assist. I noticed them looking at me on...
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1 comment
Anonymous
#1663081

Lots of time on your hands, huh? I wish I had time in my day to play a little game of grab *** with store associates to see how long it takes people to attend to me.

How about just saying after waiting an initial few minutes, “Excuse me, but I am ready.”, hmm?

You wasted your time twice: once when you returned to the store and the second writing this review. No one cares.

Review
#1495537 Review #1495537 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Cons
  • Very bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • lenscrafters bad customer service
The manager at the Tuttle Mall branch (Melissa) overspoke me at every turn. You can't get through (with reasonable effort) to make a complaint above the store level. It seems that each employee has their own rules to handling a customer complaint. If your glasses are...
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1 comment
Anonymous
#1654210

Sounds like your “shopping” for an answer you like if you’ve talked with several employees. How exactly are you glasses faulty?

Maybe it’s something you did. . . Take them off and on with two hands.

Don’t wipe them on your shirt. Don’t wipe them dry. Don’t leave them in your car. When they are not on your face, keep them in their case.

Some best practice tips for you! ; ) If a pending charge is on your card it may take a few days to fall off and maybe you need to talk to the card company about it. LC higher ups don’t care about you or their employees.

All about the money. Your welcome!

Review
#1485925 Review #1485925 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
1.0
Details
Originally seen the eye doctor here at the Lens Crafters located at Cumberland Mall on April 10th 2018, I saw a Dr. Kiran Bandali who wrote me the incorrect prescription. Returned back to them within the 90 day to get a new exam for the correct rx and was told I needed...
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Review
#1300780 Review #1300780 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Poor customer service
At this very moment I am extremely dissatisfied with the lack of communication and follow up including rude amature customer service by two of your employees in your Store # 359 Baybrook Mall located in in Friendswood Texas 77546 On June 8th, 2018 I completed my Eye...
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Review
#1310191 Review #1310191 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Poor customer service
2.3
Details
We (mother and daughter) were at the LensCrafters at Summit Mall in Akron, OH to both get new prescriptions and glasses since it had been 2+ years since we had last gotten glasses. Appointment was great, no problems. Picking out glasses was a great time and our sales...
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Review
#1279465 Review #1279465 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Pricing issue
I visited LensCrafters at Cielo Vista mall in El Paso, Texas. I was picking up an order and the worker was very hostile with me. I felt very threatened as she grabbed the receipt out of my hand and shouted at me. She was very belligerent with me and treated me very...
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Review
#1286607 Review #1286607 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Poor customer service

LensCrafters in Glen Burnie, Maryland - Appointment and receiving my glasses

1.0
Details
Appt was changed without even notifying me. Then had to call every other day for 3 weeks just to be told several different stories to why my daughters glasses are not in. No compassion for their customers at all. Still waitIng on glasses so for my first time taking my daughter there I am not happy with their service. Hope the glasses are worth the wait and money paid
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Review
#1222754 Review #1222754 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Order processing issue

Contact LensCrafters Customer Service

Website:
www.lenscrafters.com
Mailing Address:
4000 Luxottica Place
Mason, Ohio 45040
United States
Phone:
(877) 753-6727
All LensCrafters Contacts

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LensCrafters reviews

LensCrafters - Ex customer

1.0
Details
I went to the loop fl they took people with out appointments ahead of me then they neglected to tell me all the information I wasted time I’ll never go there again I purchased my glasses at a really good store LensCrafters suck you lost a customer for ever I send everyone I meet to the best store
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Review
#1227982 Review #1227982 is a subjective opinion of poster.
Service
Lenscrafters Customer Care
Reason of review
Poor customer service