Product: Lenscrafters Customer Care Clear all filters (39 of 39 reviews match)
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- Went to get two pair of glasses (for my husband and my daughter) My husband told her not to add the insurance for his glasses and I told her not to get insurance for my daughter glasses.When I was paying the amount was over $600 and I asked her why? She said "I do...
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Anonymous
Anonymous

I also had a very bad and expensive experience with Lenscrafters. Yes, they have all the wonderful machines that are supposed to make sure you get the exact lenses, but I fou...

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Lenscrafters Customer Care
#954525
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To make matters worse after waiting another hour for my glasses a lady bring the glasses handed it to then walked away not even letting me tried it on and asked if it was comfortable. I viewed this whole scenario as rude and unprofessional. In closing i will say over fifthteen years of dealing with lenscrafters...
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Lenscrafters Customer Care
#948958
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I wish l had read the review.I was early and the Dr was fifteen minutes late because she was at lunch. I was then told that my glasses would be ready in an hour...it's now an hour and twenty minutes, but they are telling me another twenty minutes.If you like to waste...
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Anonymous
Anonymous

Their motto is "in about an hour", it is not "in an hour". If you check the FAQs on their website, they state this. Think about it like this: when you to eat and the hostes...

1.6
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Lenscrafters Customer Care
#940301
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LensCrafters - Update on coach glasses i bought from lens crafters

#1164490
My eye doctors office was kind enough to order the piece that broke for only$50.00 and fixed my coach glasses whereas lenscrafters had refused to repair it, and suggested i had to buy a new pair. Never again will i use lenscrsfters. Ripoff.
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LensCrafters - Angry staff

#1110683
Seems after several visits for contacts the staff seems to be in a dark mood. The optometrist and 1 lady who was from another store were cheery all others sulked about and seemed to be annoyed and hard to talk to. Still have not received my contacts. Not sure why the bad moods but this is not customer service.
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Lenscrafters Customer Care Review

#992172
1.0
Details
Annoying phone calls from lenscrafters. Staff will say anything to get you to schedule an appointment. Staff will pressure you to make an appointment and they dont care whether your busy or sleeping, they will still call you.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Lenscrafters Customer Care Review

#956163
Rude customer representative! Looked at me as if I can't afford the glasses I'm looking at!
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As an optician I am very sorry to hear of your dissapointing experience.I am a former employee of Lens Crafters and can tell you this much: they will hire anyone and unfortunately do not provide sufficient training to the Eyewear consultants and Opticians. They work...
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Campbell, Alberta
Product
Lenscrafters Customer Care
#936965
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had tough time getting used to second pair (the correct pair); still dealing with problems. when I asked to speak with regional mgr due to attitude of store mgr; he never bothered to call me back. so if you can afford lenscrafters, at least make sure u have the...
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1.2
Heath, Ohio
Product
Lenscrafters Customer Care
I didn't like
  • Staff attitude
#929767
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I wish I'd read the poor reviews.Paid for my glasses and told they were in and to stop by anytime to pick them up. Went after work. Nobody took my name or attempted to wait on me. Instead desk person LAUGHED at me! Said "you're #3 in line after we're done with everyone...
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1.0
Product
Lenscrafters Customer Care
#856218
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I have been getting glasses at LensCrafters for me and my entire family for the past 20 years. Noticing for over longer than ten years now that the customers services and the quality have gone drown the sewer dramatically. At this point I am done giving chances to this...
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1.0
Canterbury, New Hampshire
Product
Lenscrafters Customer Care
I didn't like
  • Smug attitude
  • Will not repair expensive frames
  • Cheap lenses
#699364
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My wife and I have spent thousands of dollars at Lenscrafters in Illinois, Jacksonville, Fl., & Sanford, Fl. because of their quality and care during eye exams and ordering glasses. Since we've been using the Sanford, Fl. store inside the mall the service has been...
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3.2
Product
Lenscrafters Customer Care
I didn't like
  • Being lied to
#589406
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We have been customers of LensCrafters -Snellville Location For years. We know everyone at the store and my son feels very comfortable with the Dr. My son broke his glasses again and we took him in to get the glasses replaced - Dec 2014. They told us the replacement...
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Anonymous
Opticskeptic

Complaints like these are so misleading. You're angry because they did not remind you before warranty expired? This is childish.

Product
Lenscrafters Customer Care
#578212
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Worst experience ever: I realize that stellar customer service is dead and I am extremely disappointed in such a popular and publically advertise chain of vision care experts lack the common courtesy of providing a consumer with proper care. I left the store...
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1.0
Product
Lenscrafters Customer Care
I liked
  • Optomotrist
I didn't like
  • Customer service
#577551
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