Product: Lenscrafters Customer Care Clear all filters (45 of 45 reviews match)
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Lenscrafters - Ex customer

I went to the loop fl they took people with out appointments ahead of me then they neglected to tell me all the information I wasted time I’ll never go there again I purchased my glasses at a really good store LensCrafters suck you lost a customer for ever I send everyone I meet to the best store
1.0
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Lenscrafters Customer Care
#1227982
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Lenscrafters - Appointment and receiving my glasses

Appt was changed without even notifying me. Then had to call every other day for 3 weeks just to be told several different stories to why my daughters glasses are not in. No compassion for their customers at all. Still waitIng on glasses so for my first time taking my daughter there I am not happy with their service. Hope the glasses are worth the wait and money paid
1.4
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Lenscrafters Customer Care
#1222754
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Lenscrafters - Thank God for internet

I found out that they try go sell you add ons so they can make commission on it...thats all it is...i got that from someone who used to work there...
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Lenscrafters Customer Care
#1213317
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Lenscrafters - Extremely rude, screwed my order up for contacts

I have had it with lens crafters they are extremely rude either in person or over the phone! I will never go back there again for anything! I want a phone call today from coroporate. I emailed them and still waiting! I will not wait much longer before I call a reporter and have them on the news!
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Price Affordability
Product or Service Quality
Reliability
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Value for money
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Lenscrafters Customer Care
#1204963
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Walked out of Trumbull CT Lenscrafters and my wife asked to see them. Guess what!!! Same one from the display was sold to me at a brand new price. The price sticker was cleaned off but the employee didn't try hard enough. Even her fingerprints were left on the brand...
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1.0
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Lenscrafters Customer Care
#1183835
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Lenscrafters - Update on coach glasses i bought from lens crafters

My eye doctors office was kind enough to order the piece that broke for only$50.00 and fixed my coach glasses whereas lenscrafters had refused to repair it, and suggested i had to buy a new pair. Never again will i use lenscrsfters. Ripoff.
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Lenscrafters Customer Care
#1164490
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Lenscrafters - Angry staff

Seems after several visits for contacts the staff seems to be in a dark mood. The optometrist and 1 lady who was from another store were cheery all others sulked about and seemed to be annoyed and hard to talk to. Still have not received my contacts. Not sure why the bad moods but this is not customer service.
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Lenscrafters Customer Care
#1110683
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Lenscrafters Customer Care Review

Annoying phone calls from lenscrafters. Staff will say anything to get you to schedule an appointment. Staff will pressure you to make an appointment and they dont care whether your busy or sleeping, they will still call you.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Lenscrafters Customer Care
#992172
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The girl working in the shop couldn't be bothered serving my family and I.She decided to serve every other person in spite of us having been there for an hour and a half and frequently ignored us so she could serve walk ins who were 'just picking up' that still...
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1.6
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Lenscrafters Customer Care
#960292
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Lenscrafters Customer Care Review

Rude customer representative! Looked at me as if I can't afford the glasses I'm looking at!
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Lenscrafters Customer Care
#956163
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