I want a cracked lens replaced on my Lenscrafter glasses and was told that legally the business cannot replace a lens without a recent prescription of two years or less. My script is four years old.
I can see perfectly with these glasses. All I want is one lens replaced. Instead I will need to pay for a new exam, likely both lenses replaced and pressure to buy new frames. I intend to have a new prescription obtained in the future when I have the need, but right now I'm happy with these glasses, minus a cracked lens! But, it cannot happen according to Lenscrafter's policy. Over the years, I have spent thousands of dollars on prescription glasses for me and my family. They just lost our business!