My LensCrafters saleswoman tried to up-sell me numerous unnecessary lens treatments without disclosure. Her initial quote included a charge of $300 for the lenses alone, with no description of what that included. When I offered as how that price was absurd, she sort of shrugged her shoulders like a dispassionate teenager. It wasn't until I insisted on being shown a schedule of charges that I discovered her quote had included not only an upgraded lens material that I hadn't asked for but numerous special treatments, none of which would have been covered by my insurance. She said that the optometrist had "prescribed" treatments like glare protection and scratch-resistance. I then specifically said I wanted absolutely basic plastic lenses—the kind my insurance would pay for—at which time she presented me with a LensCrafters price schedule listing basic plastic lenses at $120.
Several weeks later I received a document from my insurance provider explaining what was covered and what wasn't and noticed a line item for "scratch protection coating" (a treatment I had specifically declined), charged at $20, of which I paid $15. The lenses themselves, the absolutely basic plastic kind I asked for, the ones that are covered by my insurance provider, were listed at just $100. Nice, LensCrafters. Enjoy that extra $20 you weaseled out of me, because your ethically challenged business practices guaranteed I'll never come back.
I always ask for a breakdown of charges when buying things like eyeglasses, but at LensCrafters even that kind of diligence doesn't save you from extra expense, because they apparently build superfluous charges right into their official price schedule.
Product or Service Mentioned: Lenscrafters Eyeglasses.