Wife & I needed new reading glasses. Went into LensCrafters, QueensCenter Mall, NY. Had eye examine by their "captive" doctor. He told me I could use a mild distance lens - I said "No thanks".
Passed us to the frame people. Over the next 5 (yes 5) hours they gave us the high pressure sale on "Superior Progressive" lens. Wife said yes. I said no.
Picked up my glasses and tried to use them for one week. No good. Went back to store doctor - was told that the "distance" prescription was used in the glasses, rather than the reading prescription. (oops!) Asked that this be fixed. Store manager made me wait for 45 minutes - moving me from chair to chair, then sat down and started to give me the "Superior Progressive" sales pitch again. I told him I wanted reading and only reading glasses as I orginally ordered. He told me that the mistake was mine, that I had not been clear about what I wanted.... Blame the customer. Great. Asked if I would be willing to pay another $100 to fix their mistake. Told him no (stongly). Will now take 2 weeks to prepare glasses - sign outside says glasses in an hour.
These people deserve to be investigated by the Attorney General. Bad enough that they are conspiring with their doctors in mal-practice. Can't they be happy with their huge markup on the frames they sell? Pushing people into $500 worth of "Progressive" lens when uneeded and of highly questionable untility borders on fraud. AVOID THIS CHAIN.
Product or Service Mentioned: Lenscrafters Eyeglasses.