I paid $390.00 cash last week as my portion of the bill for glasses, Blue Cross paid the balance. Today I went to pick them up, and they were quickly and carelessly made, with the lenses apparently attached to the back of the frame instead of set in.
They looked way thicker than my present ones, despite paying a premium for thinner lenses. I refused to take them and asked for my money back as per their guarantee.
They would not refund cash despite the fact that they were happy to take last week, no matter how I reasoned with them.
They tell me I have to wait 2 weeks for a cheque from their office somewhere.
Monetary Loss: $390.