Two weeks ago, on Halloween, I ordered two pairs of glasses from LensCrafters @ Oak Park Mall in Overland Park, KS. One was a regular pair of glasses, the second one was sunglasses.
They were due in/"promised" 11/10; on that date, I called to see if they had arrived. The sunglasses were there but the other pair did not meet their "inspection standard" and were not available. I was told then that pair has been placed on "rush delivery", but not told what "rush delivery" actually means. I told the employee I expected them by Friday or I would cancel my order.
On Friday, I received a call from a LensCrafters employees stating the glasses would arrive on Monday, 11/15/10. OK, what was a couple of days and surprisingly, someone called to tell me of the delay. Imagine that? Well, as you might expect, here it is the 15th and of course, the glasses are still not in.
When I called to check on them tonight, this employee didn't have any idea when they might arrive (no ETA in his words). So what's up with this? Do they have such a lousy product the glasses can't even pass the initial inspection and that's why I was encouraged to buy the extra one-year service plan because they likely won't hold up? What's with not notifying customers of delay when glasses don't arrive on the date they are "promised" to the customer?
LensCrafts received nearly $600.00 from me and yet I've received nothing from them including no customer service or follow up to their shallow "satisfaction guaranteed". Will I ever buy glasses from them again--never say never I've learned--but I likely won't shop if I don't have to and certainly wouldn't recommend them to anyone who wants their glasses within a reasonable amount of time. I'm sorry I already wasted two weeks waiting on them.
LensCrafters apparently does nothing to guarantee good customer service/satisfaction so steer clear of this business and take your business elsewhere. I wish I had.
Product or Service Mentioned: Lenscrafters Customer Care.