Lenscrafters Santa Monica CA - my optical choice for decades. Personnel changes have made me decide never to go back there again. Straight talk and customer satisfaction went out the door with those changes.
Now it's high-pressure deceptive sales to make you buy the expensive frames and $400 lens. If you say you want the $85 plastic lens or cheaper frames, they have a flim-flam pitch to steer you back in the direction of more money. There is NOTHING you can select to save money that they won't tell you there is a reason you can't have it.
Only AFTER they write up the order do they tell you it's "5 to 10 working days" before you get your glasses. The delivery date entered on the order is a full two weeks after purchase.
Their first excuse is because some aspect of your order takes the extra time. Eliminate that aspect and make it basic, and they have another excuse why it will take two weeks.
No matter what you have chosen, it's all a minimum 2-week delivery. They give the most convoluted double talk about why they can't honor the advertised 1-hr service. Possibly the real reason is that they now send their orders to another lab for processing.
I've been wearing glasses for over half a century, and this is about the worst service I've encountered.
Product or Service Mentioned: Lenscrafters Eyeglasses.