Lenscrafter's is a fraud by keeping insurance deductible and not passing on the insured. They thought that they could get away with this fraud aka senior abuse because the customer was in her 70's with some dementia.
After threatening to make report to police they relented and cut a cheque to the senior. This fraud was also passed on to the BBB as Lenscrafter's needs to be exposed for being a fraud.
Had the senior be aware of the potential for a scam she would have only paid the difference between what her health care provider would have have paid and her portion.
Product or Service Mentioned: Lenscrafters Customer Care.